"Customer complaint 4th claim with the same issue Ice maker jammed up. please considered as No Lemon Policy Please call Asurion techline for No Lemon Policy updates customer had 4 closed claims with the same issuesTech Antonio from GATOR APPLIANCE REPAIR, INC called in on this Samsung fridge on a diag only call due to repeated ice maker repairs. Pics are attached and I reviewed them. The pic of the ice maker is 2 versions old and tech can't confirm the part # of the main pcb. The main pcb installed may be the incorrect one. I recommend the main pcb (DA94-03757B) and the new ice maker (DA97-13718C) be replaced. He did not place the parts indicated by the technician Eric de Asurion since in his evaluation he sent for review by the corresponding department since the client visited him for 5 times for the same problem, the indicated parts are not replaced until they determine the review process. The order is completed because it will be sent for review by analyst Eric. In such a case, if they are going to recommend replacing parts, they must talk to the customer first since they do not want more repairs of the unit.."

"Customer complaint leaking from the bottom LEAK-LEAK WATER FROM BOTTOM/UNDERNEATH The parts in the unit are replaced, the water leak was found, after the parts in the unit were replaced, it is diagnosed in front of the client unit works correctly"

"Customer complaint Ice maker jammed up. ICE MAKER-NOT MAKING ICE/MAKING ICE SLOWLY The ice was found stuck and frozen in the area of the ice maker, the frozen ice was removed from the old parts and replaced with the Samsung service kit included in the auger motor, this is not the first time this has happened to this unit The client has already requested repair of the unit for the same problem several times, the parts are installed in the unit, the client must wait 48 hours for it to make ice correctly."

Customer complaint During the spin cycle the drum is very loud. It seems unbalanced The parts in the unit are replaced and the unit is diagnosed in front of the customer and works correctly.

"Customer complaint During the spin cycle the drum is very loud. It seems unbalanced OPERATIONS-UNBALANCED/VIBRATE/SHAKE, NOISE-NOISE DURING WASH CYCLE Techline (MC) tech called in with left weight broken on the front of the washer. Did a techsee with tech verified weight is broken and mounting bolt also broken advised tech to order partsMark From NEW; ordrng 1 DC67-00999A (Washer counterweight) and 3 DC97-02412A (Washer bolt)s and 3 DC61-00201A (Washer nut)s"