"Customer complaint draining/ unbalanced/ incomplete spin cycle OPERATIONS-UNBALANCED/VIBRATE/SHAKE . .OPERATIONS-SPIN CYCLE NOT WORKING PROPERLY, OPERATIONS-DRAIN CYCLE NOT WORKING PROPERLY The unit is checked and a defective drain pump was found, the propeller is broken, when checking underneath the unit it has a rusty area of the cabinet, it is explained to the customer that the Rust does not have coverage, however, where the pump is, there is no damage, the part is replaced with available stock, it is diagnosed in front of the client, the unit drains and washes without problems, the client is reminded that rust in the future if it were to have Some type of damage to the cabinet may not be repairable and the company is not responsible for this damage.; used 1 WH23X28418 (Drain Pump) from stock"

"Customer complaint not cooling, test unit found refrigerant leak on evaporator, replaced evaporator, heater, compressor, and dryer, complete sealing system job"

Customer complained range right burner not working I checked range front right burner I checked range burner switch by checking power from L1 to L2 their 240 volts then H1 to H2 their 7.9 volts the burner switch is shorted Gary is going to do Parts research for the burner switch and call the customer would ask him if he can find it; ordrng 1 PB010144 (Burner switch)

"NOT COOLING, test unit found refrigerant leak on evaporator, have to be replaced compressor, evaporator, heat loop, heater, dryer allow, Customer is going to call back, complete call"

"Customer complained washer not draining water out I checked washer drain pump and the drain hose the dont have restrict it, or have any kinks when I check the drain part the propellers are broken of shaft You can see it moving back-and-forth. I did tell the customer the cost to replace washer. drain pump is $429.00 and she said thats half the cost of a new washer. She will replace it she did pay service fee. $160"