We serviced a
SAMSUNG ELECTRON DRYER
Model DV42H5200EP/A3-01
Near Miami, FL 33172
Jessy
Job Details: 12/18/2023
I return to customer home to replace dryer motor and blower assembly with new parts I then tested dryer and its working properly
We serviced a
SAMSUNG ELECTRON WASHER
Model WA52M7750AV/A4-01
Near Davie, FL 33314
Antonio
Job Details: 12/18/2023
"Customer complaint something wrng with the water when filling up 'Oc' error RECALL AV call new and talk to Timle explain that the cycle is over and before the unit is turned off, dispensing a lot of water, timing tells me as it is a problem in the water valve according to its indications what seemed strange to me is that it dispenses A lot of water being off is not drops, it is as if it is dispensing normal water but following its instructions I will order the water valve.; ordrng 1 DC97-15459G (Samsung Water Valve)"
We serviced a
FRIGIDAIRE DRYER
Model FAQE7073KA0
Near Miami, FL 33179
Antonio
Job Details: 12/18/2023
Customer complaint dryer does not power on/ 2 OF 2 The part in the unit is replaced. It is diagnosed in front of the client. Unit works correctly.
We serviced a
WHIRLPOOL WASHER
Model WET3300SQ1
Near Miami, FL 33132
Jessy
Job Details: 12/18/2023
"When I arrive to the customers home because Smeg told me they had been waiting three weeks so they had someone come out and fix the washer I still full checked washer by checking the late switch gear, casing motor water valve, couplings, and everything tested good washer he is working properly"
We serviced a
MIELE REFRIGERATOR
Model KFN9855 IDE LI
Near Miami, FL
Francisco
Job Details: 12/18/2023
"Customer complaint not cooling on freezer, called Miele tech line replaced evaporator fan motor, and blade charge, complete call"
We serviced a
SPEED QUEEN DRYER
Model ADEE8RGS173TW01
Near Coral Gables, FL 33146
Jessy
Job Details: 12/18/2023
I return to customer home to replace dryer heating element with new parts I tested dry and is working properly
We serviced a
SMEG DISHWASHER
Model STU8249
Near Aventura, FL 33160
Alex
Job Details: 12/18/2023
Replaced all parts
We serviced a
VIKING RANGE
Model VDSC4854GQBKBR
Near Coral Gables, FL 33146
Jessy
Job Details: 12/16/2023
"I return to customer home to replace range regulator and spark module with new parts me and the customer tried to take out the range and it was too heavy. We couldnt even move it. We tried several times couldnt even lift it up. Customer said he talked to the previous owner of the house. He said they put it in with a crane, he said hes gonna call Viking and get the wheels and have them put them on and he will call the office once the wheels are on the range to get the repair done ; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Coral Gables, FL 33156
Jessy
Job Details: 12/15/2023
Customer complained dryer not heating I checked dryer by starting it I could here the relay on the main control board click then it stops want start at all I checked wall out 244 volts when checked at terminal block the black wire to the ground chassis it kept fluttering between 108-207 the same at neutral. red wire has 122 volts ground chassis and ground to neutral. element and fuses the heating element has 8 ohms the thermal fuse is open the cost to replace dryer control board and power cord $620.60 customer will call Office if they decide to job do; ordrng 1 W11461187 (Dryer main control board)
We serviced a
VIKING MICROWAVE
Model VMOS00
Near Coral Gables, FL 33156
Jessy
Job Details: 12/15/2023
"I return to customer home to replace microwave transformer,cnt fuse and fuse with new parts I tested microwave when I started microwave for 1 minute it made a loud humming sound then display want off the same way it did when I checked it the first time I did figure it out that the relay on the control board is the issue is stock I did explain this to Gary. He did tell me that the control board is no longer available. I did explain to the customer we would do a slight part research if we cant find hell get a portion of the money back ; saved tckt"
We serviced a
SAMSUNG ELECTRON WASHER
Model WA50R5200AW/US-02
Near Miami Gardens, FL 33169
Antonio
Job Details: 12/15/2023
"Customer complaint SPIN CYCLE NOT WORKING PROPERLY OPERATIONS-SPIN CYCLE NOT WORKING PROPERLY Error Code :UB unit has faults with the suspensions, it is calibrated but the unit has the balancing error. it is recommended to replace the indicated parts.; ordrng 4 DC97-16350U (Washer suspension rod and spring assembly)s"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28K9580SR/AA02
Near Miami, FL 33147
Francisco
Job Details: 12/15/2023
"freezer not cooling properly, have to reschedule call; eml tckt failed"
We serviced a
GENERAL ELECTRIC WASHER
Model GUD27ESSM1WW
Near Homestead, FL 33034
Antonio
Job Details: 12/15/2023
"SNWRC3B231DC-1Customer complaint MAKES LOUD NOISE WHEN SPINNING NOISE-Noise during spin cycle A new motor is installed in the previous unit a few months ago, the spin basket agitator and gear case had been replaced, after installing the new motor, perform the diagnostics on the unit and the sound that I observed now is completely normal for the unit, a diagnosis is carried out with the client present."
We serviced a
SAMSUNG REFRIGERATOR
Model RF23J9011SR/AA08
Near Palmetto Bay, FL 33157
Francisco
Job Details: 12/15/2023
"Icemaker is not making ice ICE MAKER-NOT MAKING ICE/MAKING ICE SLOWLY | RECALL FC, test unit replaced foulty auger motor, complete call"
We serviced a
MIELE COOKTOP
Model KM5773
Near Miami, FL 33130
Jessy
Job Details: 12/15/2023
Customer complained cooktop touch pad not working when I enter the condo and went into the kitchen. The cooktop was laying on the floor disconnected I did talk to Gary about it. The owner said hes gonna have his guy come back take the back panel and reconnect the power. Youll call Office when its done please make sure he show you pictures of the panel being removed. It is connected back to power before I go back. because this is going to be the third time. I visit his job and he hasnt done whats needed. ; saved tckt
We serviced a
GE WASHER
Model WSM2700HAWWW
Near Miami, FL 33132
Jessy
Job Details: 12/15/2023
I return to customer home to replace washer drain pump with new drain pump I tested washer drain pump and its working properly
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Miami, FL 33170
Antonio
Job Details: 12/15/2023
"Customer complaint SHAKES TOO MUCH, Unit has failures with the dampers, customer DOES NOT APPROVE REPAIR; ordrng 1 W10780045 (Washer Suspension Rod Kit)"
We serviced a
SUMMIT REFRIGERATOR
Model ADRF244-CSS
Near Miami, FL 33143
Francisco
Job Details: 12/15/2023
"ERROR CODE: E5 E1, NO POWER AT ALL, test unit called tech line, part department is going to send parts to office, main board, defrost heater, and temperature sensor, reschedule call; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model DU920PWXS0
Near Miami Shores, FL 33138
Jessy
Job Details: 12/15/2023
I return to customer home to recheck dishwasher for new issue and started dishwasher and its full of suds I took drain from drain pipe and drain dishwasher into 5 gallon bucket two times and both buckets was full of suds every time I let dishwasher ran for five minutes then drain dishwasher into bucket after clear suds out of dishwasher I put in 1 pad in dishwasher on normal cycle started it let run for 10 minutes and their was no suds buildup customer panicked and put soap on top soap in dishwasher by using liquid soap and pad this what made the suds full up dishwasher theres no charge for the service. Ask Gary.
We serviced a
KITCHAIN AID RANGE
Model KGSK901SSS03
Near Miami, FL 33133
Antonio
Job Details: 12/15/2023
Customer complaint SMELL GAS WHEN IS STARTS I found the hose leaking gas Gary was going to call the lanlord to make the estimate and confirm his approval of the new hose he will make a new appointment to install the hose. Talk to Natalia and Adriana; ordrng 1 0000000000 (Hose Gas)
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RT18M6215SR/AA05
Near Miami, FL 33138
Francisco
Job Details: 12/15/2023
"Ice Maker is not functioning properly. Makes one giant block of ice ICE MAKER-ICE MAKER FREEZING UP, test unit found cracked icemaker cube tray, order part, reschedule call ; ordrng 1 DA63-02284B (IM cube tray)"
We serviced a
SAMSUNG ELECTRON DISHWASHER
Model DW80F800UWS/AA-01
Near Palmetto Bay, FL 33157
Antonio
Job Details: 12/15/2023
"Customer complaint leaking The inner door is out of stock so my supervisor proceeded to send me with the Vent assembly part that we have available and the optional parts that we already have that arrived. I proceeded to install the client did not agree with that at first but he indicated that he was going to call to explain why they could not get the part since he does not want to be calling next month and they will charge him the co-payment again, after installing what he carried, he diagnosed the unit and there was no water leak but the The customer will carry out washing cycles to confirm its operation.; used 1 DD94-01045A (VENT ASSEMBLY) from stock"
We serviced a
LG DRYER
Model DLEX9500K
Near Cutler Bay, FL 33157
Antonio
Job Details: 12/15/2023
Customer complaint NOT DRYING The ordered parts are installed and diagnosed in front of the customer. unit is working without problems.
We serviced a
MAYTAG REFRIGERATOR
Model JBR2088HES
Near Miami, FL 33129
Francisco
Job Details: 12/15/2023
"BOARD TO BE SEND OUT FOR REBUILD, replaced board, complete call"
We serviced a
MIELE DISHWASHER
Model G4970
Near Coral Gables, FL 33143
Jessy
Job Details: 12/14/2023
Customer complained dishwasher error F14 I checked dishwasher customer give the spray arm for silverware that fall down I put it back up then checked dishwasher circulation pump when I try to turn the circulation pump propellers it was hard to turn on the cost to replace dishwasher circulation pump is $ 1238.50 customer will call office if she want job done; ordrng 1 10397318 (Circulation pump)
We serviced a
LG ELECTRONICS WASHER
Model WT1701CV/01
Near Miami, FL 33176
Antonio
Job Details: 12/14/2023
"Customer complaint Customer mentioned the washer is leaking water inside fails with the water valve selenoid and remains dripping, its replacement is recommended.; ordrng 1 5221EA1008F (Washer water inlet valve)"
We serviced a
SPEED QUEEN DRYER
Model ADEE8RGS173TW01
Near Coral Gables, FL 33146
Jessy
Job Details: 12/14/2023
Customer complained dryer not heating I checked dryer by taking it apart and the coils on element broke on the top; ordrng 1 964P3 (Dryer heating element)
We serviced a
SAMSUNG ELECTRON DRYER
Model DVE54R7200W/A3-00
Near Miami, FL 33184
Antonio
Job Details: 12/14/2023
"Customer complaint not drying HEAT/DRY-NOT HEATING / NOT DRYING The unit starts working but after a moment the counter goes to 1 and turns off without drying the clothes, the blower thermistor is replaced, the unit is diagnosed in front of the customer and works correctly.; used 1 DC32-00007A (Dryer thermistor) from stock"
We serviced a
FRIDIAIRE DISHWASHER
Model FDSH4501AS0A
Near Miami, FL 33166
Antonio
Job Details: 12/14/2023
"Customer complaint NOT DRAINING WATER / NOT COMPLETING THE CYCLEWhen checking the unit it does not drain, I checked the pump system and did not find anything. I could only observe that the water non-return support was stuck, it was corrected and then I diagnosed the unit in front of the client working correctly, the vinyl floor made it work. I had to break it but the client gave me authorization since it has a raised floor and the unit was downstairs, this in order to be able to extract it from the position, the unit remained working, $209 was collected from the work done with the iwallet app."
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF263BEAESR/AA07
Near Miami, FL 33157
Francisco
Job Details: 12/14/2023
"dispenser makes noise DISPENSER-UNKNOWN ISSUE WITH DISPENSER, dispenser door open and close continuously, replaced parts, still the same problem, call NEW tech line, spoke with Dustin, visual support, he say is a open wire on door, he is going to send for authorization, and send door to Customer home, reschedule call; eml tckt failed"
We serviced a
SAMSUNG ELECTRON DRYER
Model DVE50R5200W/A3-00
Near Miami Gardens, FL 33169
Antonio
Job Details: 12/14/2023
Customer complaint No power POWER-NO POWER The voltage is correct. Enter the voltage to the unit from the board. The internal drum light works but the fault is due to the control panel. It requires replacement.; ordrng 1 DC90-27484A (Dryer Control Panel)
We serviced a
GENERAL ELECTRIC WASHER
Model GUD27ESPM1DG
Near Hollywood, FL 33020
Antonio
Job Details: 12/14/2023
"Customer complaint NOT DRAINING The unit had many socks inside the unit, this caused it to get tangled in the belt, preventing the rinse and spin wash cycle from completing. The unit was diagnosed in front of the customer. The unit responded correctly."
We serviced a
KENMORE MICROWAVE
Model 7218601
Near Pembroke Pines, FL 33028
Alex
Job Details: 12/14/2023
Switch fuse
We serviced a
SAMSUNG ELECTRON DRYER
Model DV22K6800EW/A1
Near Miami, FL 33165
Jessy
Job Details: 12/14/2023
Customer complained dryer making a squeaking sound I checked dryer rollers first theres one worn down in the front and in the back the pulley wheel bearing is about to come off. I ordered pulley wheel and rollers. ; ordrng 4 DC97-16782A (Dryer Drum Support Rollers)s and 1 DC93-00730A (ASSY BRACKET IDLER)
We serviced a
LG ELECTRONICS DRYER
Model DLE1501W
Near Miami, FL 33185
Jessy
Job Details: 12/14/2023
I return to customer home to drum support rollers with new rollers. I tested dryer drum support rollers and theyre working properly.
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF22R7351SR/AA
Near Miami, FL 33183
Francisco
Job Details: 12/14/2023
"Will not make ice UNABLE TO CATEGORIZE FAILURE-UNEXPECTED FAILURE CATEGORY, test unit order parts to fix ice production, reschedule call ; ordrng 1 DA97-20157A (Ref ice container) and 1 DA97-12540D (Ref auger motor) and 1 DA97-18859A (Ref icemaker) and 1 DA81-05595A (Silicon)"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF28R7351SR/AA
Near Tamarac, FL 33321
Alex
Job Details: 12/14/2023
Per cx temp sometimes is flactuating in ff sectionDoor bins are cracked . Per David department will decide if its covered or not; ordrng 1 DA97-16028A (Ff temp sensor assembly) and 1 DA94-04603A (Main pcb) and 1 DA97-13819D (Door bin left) and 1 DA97-19987A (Right door bins set)
We serviced a
ELECTROLUX WASHER
Model ELFW7537AT0
Near Miami Beach, FL 33140
Jessy
Job Details: 12/14/2023
"Customer complained washer going out of balance I checked washer first by moving spin basket up and down I could feel the looseness in spin basket then right to left can still feel looseness when tested washer make sure that its the bearings and when washer started high speed spin the wash, and started to make a loud sound like a plane, taking off and banging I did advise customer is more economical to replace the washer. Is that OK?"
We serviced a
IKEA DISHWASHER
Model n/a
Near Miami, FL 33161
Antonio
Job Details: 12/14/2023
"Customer complaint NOT CLEANING THE DISHES, DISHES IS NOT DRYING AS WELL Faults were found with the sump motor assembly in the area of the motor diverter and there is a water leak in the sump seal as well. The heater is checked and it is fine. It would be recommended to the client to use jet dry finish for optimal drying and generally confirm that the The water that enters is hot as this will allow the heater to work, improving the washing and drying of dishes and glasses.657.82; ordrng 1 WPW10455260 (Dishwasher Pump Motor)"
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDF630PGMSWW
Near Oakland Park, FL 33334
Alex
Job Details: 12/14/2023
House valve under the sink is bad - need plumber
We serviced a
MIELE DISHWASHER
Model SG3
Near Sunny Isles Beach, FL 33160
Alex
Job Details: 12/14/2023
No failur at the time of visit
We serviced a
SAMSUNG ELECTRON HOME LAUNDRY ELE
Model WF50K7500AV/A2-11
Near Surfside, FL 33154
Jessy
Job Details: 12/14/2023
I return customer home to fully check tub first I took top off in front panel walls. I started to squeeze the tub holes and move tub back-and-forth. After that I try to soak the remaining water out and water was coming out just a little and I put the flashlight inside of drain pump housing I could see something plastic and it was a cap to water bottle I removed cap put washer back together and do a diagnostic test it completed diagnostic. It is working properly. Mom
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF1A
Near Surfside, FL 33154
Jessy
Job Details: 12/14/2023
"Customer complained dishwasher dont start properly Icheck dishwasher and when I close the door its coming home by itself. I called Tech-Support and talk to Bob he had me check the door latch doesnt have 120 volts it has 106 Volts I A check at the terminal block and the power is forks, are waiting on the black wire power is fluctuating between 106 volts and, 105 volts then I checked outlet and it has a open ground. You can see the wire coming out of the top where is hardwired into the outlet. It will need electrician to come in and connect this outlet properly. Bob did tell me to replace the main control board causes shorted from the open ground the cost to replace dishwasher main control board is $ 552.66 the is going to replace dishwasher ; ordrng 1 807151001 (Control board)"
We serviced a
MIELE REFRIGERATOR
Model KFN9855 IDE LI
Near Miami, FL
Francisco
Job Details: 12/14/2023
"Freezer fan motor not working, have to reordered fan because Miele tech line gave me wrong part number last time, reschedule call; ordrng 1 7757620 (Freezer evaporator fan motor) and 1 6886240 (Impeller)"
We serviced a
SAMSUNG ELECTRON HOME LAUNDRY ELE
Model WF50K7500AV/A2-11
Near Surfside, FL 33154
Antonio
Job Details: 12/14/2023
See notes tech 5
We serviced a
GENERAL ELECTRIC HOME LAUNDRY ELE
Model GTW685BSL0WS
Near Pembroke Pines, FL 33029
Antonio
Job Details: 12/13/2023
"Customer complaint rework sr 1812078959 cx received the repair at home but the washer is steel showing the same error Install the parts in the unit, diagnose the unit and work, the client will be performing washing cycles on the unit to confirm its operation."
We serviced a
SAMSUNG ELECTRON WASHER
Model WF45K6500AV/A2-51
Near Davie, FL 33331
Antonio
Job Details: 12/13/2023
"Customer complaint Washer starts cycle, pauses and then cancels Error Code :None tech Antino instruct on resistance for stator from inverter open replace stator I talked to Steven from NEW and after doing the diagnosis he gave me the part numbers of the stator and main wire harnessDC31-00111ADC93-00580BDustin; ordrng 1 DC31-00111A (Washer Drive Motor) and 1 DC93-00580B (Washer Wire Harness)"
We serviced a
SAMSUNG ELECTRON WASHER
Model WA45T3400AW/A4-00
Near Pembroke Pines, FL 33024
Antonio
Job Details: 12/13/2023
"Customer complaint loud banging noise 12/13 TECHLINE authorizes clutch and damper-TH call NEW and talk to Tim, explain the customer's dissatisfaction, indicate that they have been to repair the unit 3 times this year and the same problem continues, he wants them to replace the unit, also talk to Tim and he told me his authorization since I should continue with The repair fails so I could see failures with the clutch and suspensions. The customer will call customer service to make a formal claim and request to speak with a supervisor, and therefore I must continue the parts request process.; ordrng 2 DC97-16350T (Suspension rod and spring assembly)s and 2 DC97-16350S (Suspension rod and spring assembly)s and 1 DC97-16984C (Washer clutch (Gear Case))"
We serviced a
BOSCH DISHWASHER
Model SHPM78W55N/11
Near Miami, FL 33176
Jessy
Job Details: 12/13/2023
I want customer home to in reinstall dishwasher then I tested drain pump and its I started rinse cycle and its working properly
We serviced a
SAMSUNG ELECTRON MICROWAVE
Model NQ70M6650DSAA
Near Miami Lakes, FL 33018
Alex
Job Details: 12/13/2023
"New issuesBurnt out relay on control , burnt out noise filter ; ordrng 1 DE92-03729P (Mw control) and 1 DE96-00400C (Noise filter)"
We serviced a
WOLF MICROWAVE
Model MD24TE/S
Near Miami, FL 33133
Jessy
Job Details: 12/13/2023
Customer complained microwave control panel not working properly I checked microwave control panel and functions on control panel are not responding. Some are operating definite in the function describes this is a control panel control board issue. the cost to replace microwave user interface control board is $690.95; ordrng 1 828069 (User interface control board)
We serviced a
SAMSUNG ELECTRON WASHER
Model WA52M7750AV/A4-01
Near Davie, FL 33314
Antonio
Job Details: 12/13/2023
"Customer complaint 1815235469, , rework 1815235469 something wrng with the water when filling up 'Oc' error seen. the washer was off and yet the water is still filling up OPERATIONS-WATER FILL OVERFILL NO FILL I performed the diagnostics on the unit and everything was done satisfactorily, the client showed a video of how it continued to fill with water but the unit was still on, it did not do so when it was off and it did not show me the OC error. I checked the components and they are fine, perform the cycle. washing, and unit calibration worked completely. I leave the property instructing the client to carry out continuous washing to confirm its operation."
We serviced a
SAMSUNG ELECTRON DRYER
Model DVE45R6300V/A3
Near Fort Lauderdale, FL
Antonio
Job Details: 12/13/2023
"Customer complaint It doesn't stop working UNABLE TO CATEGORIZE FAILURE-UNABLE TO CATEGORIZE unit does not stop, it continues to rotate when turned off and does not heat up, it is recommended to replace the PCB Main Board relay failure; ordrng 1 DC97-21429A (Samsung Assembly Pcb)"
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GFE26JSMKFSS
Near Miami, FL 33196
Francisco
Job Details: 12/13/2023
"Making a buzzing sound NOISE-COMPRESSOR MAKING NOISE, test unit replaced shorted compressor and dryer, complete sealing system job ; used 1 W10143759 (Dryer) from stock"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF27T5201SG
Near Miramar, FL 33029
Alex
Job Details: 12/13/2023
Adjusted water line
We serviced a
BOSCH DISHWASHER
Model SHPM65Z55N/01
Near Miami Shores, FL 33150
Jessy
Job Details: 12/13/2023
I return to customer home to replace dishwasher with new drain pump I tested dishwasher drain pump four times and dishwasher is draining properly and working properly
We serviced a
SAMSUNG DRYER
Model DVE45R6100C/A3
Near Miami Shores, FL 33138
Jessy
Job Details: 12/13/2023
Customer complained dryer vent hose broken I checked dryer vent hose and it was broken I cut it then reattached it dryer is venting properly now I charge to Customer $249.00
We serviced a
MAYTAG REFRIGERATOR
Model JBR2088HES
Near Miami, FL 33129
Francisco
Job Details: 12/13/2023
"Customer not home, wait 28 minutes, call office, reschedule call ; saved tckt"
We serviced a
FRIGIDAIRE WASHER
Model FTF530FS3
Near Miami, FL 33168
Jessy
Job Details: 12/13/2023
I return to customer home to replace washer drain pump with new drain pump I tested washer and its working properly
We serviced a
SAMSUNG ELECTRON HOME LAUNDRY ELE
Model WA50K8600AV/A2-01
Near Coral Springs, FL 33071
Antonio
Job Details: 12/13/2023
Customer complaint when the customer tries to wash the control panel does not recognize the command he select will start the cycle and then it will stop and not complete load The ordered parts are installed and diagnosed in front of the client. unit remains working without problems. Customer will be carrying out washing cycles to check the operation of the unit.
We serviced a
SAMSUNG REFRIGERATOR
Model RF323TEDBSR/AA02
Near Homestead, FL 33032
Francisco
Job Details: 12/13/2023
"cLEAKING WATER 2/2, test unit replaced parts to fix icemaker production, cooling on fresh food side, complete call"
We serviced a
GENERAL ELECTRIC WASHER
Model GTW465ASN1WW
Near Fort Lauderdale, FL 33309
Antonio
Job Details: 12/13/2023
"Customer complaint made loud noise during water fill NOISE-NOISE DURING WATER FILL When I arrived at the site, I installed the suspensions, the clutch and transmission pulley and nut, but the pump began to generate a noise and did not drain, use the available stock of the drain pump, diagnose it in front of the customer, and the unit works correctly.; used 1 WH23X28418 (PUMP DRAIN ASM) from stock"
We serviced a
SUB ZERO REFRIGERATOR
Model 642/F
Near Sunny Isles Beach, FL 33160
Alex
Job Details: 12/13/2023
Replaced control and bimetal. All other coponents tested ok with sub zero tech support
We serviced a
FRIDIAIRE WASHER
Model FLCE7522AW3
Near Miami Beach, FL 33139
Jessy
Job Details: 12/13/2023
"Customer complained washer TAKES 3 HOURS PER CYCLE I checked washer the drive belt come off when I put belt back and started washer in drain /spin cycle I could see the belt staring to come off and motor drive pulley isnt coming in place its making clicking noise and trying locking but its not actuator isnt working properly the drive belt is worn the cost to replace washer actuator,motor pulley and belt is $ 648.96 daughter says she has to talk to Mother first and they will call the office if they want to job job ; ordrng 1 5304524493 (Laundry Center Washer Drive Motor Pulley) and 1 5304492254 (Laundry Center Washer Mode Actuator) and 1 5304515831 (Laundry Center Washer Drive Belt)"
We serviced a
KENMORE REFRIGERATOR
Model 11173045610
Near Homestead, FL 33030
Francisco
Job Details: 12/12/2023
"FREEZER IS WORKING FRESH FOOD / 159.00, test unit found shorted evaporator fan motor, estimate $512.53, Customer is not going to fix refrigerator, customer pay cash service call $159, complete call ; ordrng 1 Eeeeee (Fan motor)"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF28K9070SR
Near Fort Lauderdale, FL
Alex
Job Details: 12/12/2023
Ice maker doesnt work . Bsd receptical housing; ordrng 1 DA97-16166B (Filter housing) and 1 DA97-15217D (Ice maker) and 1 DA97-15217D (Silicone)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Miami, FL 33132
Francisco
Job Details: 12/12/2023
"NOT FREEZING PROPERLY / FREEZER DEFROSTING, test unit, freezer door not cooling all the way, adjusted door, complete call"
We serviced a
KENMORE MICROWAVE
Model 79080333310
Near Miami, FL 33175
Antonio
Job Details: 12/12/2023
"Customer complaint Cx microwave not turning on, when you close the a few times the lights come on briefly . . .turns off again real fast. T/s was done. UNABLE TO CATEGORIZE FAILURE-UNABLE TO CATEGORIZE A sulfated thermostat was found. It is observed that the unit is in a short circuit since when closing the door it flashes on the control board display. The latch is defective. It is recommended that the indicated parts be replaced.; ordrng 1 5304515170 (Microwave electronic control board) and 1 5304509460 (Microwave door switch) and 1 5304509457 (Latch hook) and 2 5304509459 (Microwave Door Interlock Switch)s and 1 5304509474 (Microwave Transformer Thermostat)"
We serviced a
SAMSUNG ELECTRON ICEMAKER
Model RF28HDEDBSR
Near Weston, FL 33327
Alex
Job Details: 12/12/2023
Frozen ice room; ordrng 1 Da97-15217d (Ice maker) and 1 Silicone
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model TPS24BPDABS
Near Palmetto Bay, FL 33157
Francisco
Job Details: 12/12/2023
"Spilling water on bottom is also not cooling/freezing LEAK-LEAK WATER FROM BOTTOM/UNDERNEATH, test unit replaced shorted start device, complete call ; ordrng 1 8201786 (Start-dev)"
We serviced a
SAMSUNG ELECTRON RANGE
Model NE58F9500SS/AA01
Near Weston, FL 33327
Alex
Job Details: 12/12/2023
Melted switches and connectors Burnt out burners; ordrng 1 DG47-00023A (Lr burner) and 1 DG47-00023A (Rr burner) and 1 DG44-01006A (Lf switch) and 1 DG44-01009A (Lr switch) and 1 DG44-01009A (Rr switch)
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3-03
Near Miami, FL
Antonio
Job Details: 12/12/2023
"Customer complaint NOT HEATING defective heater element, customer did not approve repair, service fee of $159.00 is collected615.79; ordrng 1 DC97-14486A (Samsung Assembly Duct Heater)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23J9011SR/AA08
Near Palmetto Bay, FL 33157
Francisco
Job Details: 12/12/2023
"Icemaker is not making ice ICE MAKER-NOT MAKING ICE/MAKING ICE SLOWLY | RECALL FC, test unit found defective auger motor replaced blast week, reorder auger motor, reschedule call ; ordrng 1 DA97-12540K (Ref auger motor)"
We serviced a
SAMSUNG ELECTRON COOKTOP
Model NZ30K7570RG/AA-03
Near Miami, FL 33142
Antonio
Job Details: 12/12/2023
"Customer complaint cx has realize that his electrical cooktop is not working properly, cx tried to turn on the cooktop with the power button but isnt working and wont turn on UNABLE TO CATEGORIZE FAILURE-UNABLE TO CATEGORIZE When connecting and checking the cables from the electrical outlet, power came back on, adjust the cable fasteners, diagnose the unit in front of the customer and it turns on and works without problems."
We serviced a
SPEED QUEEN WASHER
Model AWNE9RSN115TW01
Near Miami, FL 33155
Antonio
Job Details: 12/12/2023
"Customer complaint NOT WASHING PROPERLY |Days Left In Parts & LABOR Warranty 1146 Failures with the dual switch kit and the lid lock are replaced with available stock and diagnosed in front of the customer. The unit responds and works correctly.; used 1 204696 (Kit dual switch), and 1 205222 (KIT, TLW LID LOCK) from stock"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF263TEAESR/AA
Near Sunrise, FL 33326
Alex
Job Details: 12/12/2023
Frozen ice room; ordrng 1 DA97-12604D (Ice bin) and 1 Silicone and 1 DA82-02714A (Kit)
We serviced a
SAMSUNG ELECTRON DISHWASHER
Model DW80B6061US
Near Weston, FL 33326
Alex
Job Details: 12/12/2023
Replaced control
We serviced a
MIELE OVEN
Model DG4080
Near Surfside, FL 33154
Jessy
Job Details: 12/12/2023
Customer complained steamer has error F20 I checked steamer and I checked with tech support and talked to Matt and he said that the steamer needs 208 volts to properly someone cut the original plug off and made it 120 volts when checked voltage at outlet its jumping around it isnt giving me a good reading say it is no guarantee even though I replace the parts that the unit will work properly ; ordrng 1 6054304 (Control board) and 1 6427542 (User interface) and 1 G (Power cord)
We serviced a
KENMORE REFRIGERATOR
Model 2534450360B
Near Miami, FL 33186
Francisco
Job Details: 12/12/2023
"NOT COOLING, test unit order foulty parts, reschedule call ; ordrng 1 241511111 (Ref electronic control board) and 1 5303918214 (Ref defrost bi-metal) and 1 241940201 (Ref defrost heater)"
We serviced a
MIELE DISHWASHER
Model G643SCVI
Near Coral Gables, FL 33134
Antonio
Job Details: 12/12/2023
"Customer complaint THE PUMP MIGHT BE BROKEN / 159.00 The unit detected a water leak but upon checking internally I did not find where the water leak came from. I tested the unit for approximately 25 minutes and there was no evidence of water leaking from either the drain pump, valve, or sump of the unit. nor the hose. The unit responds satisfactorily, only $159 of the service fee was collected."
We serviced a
VIKING RANGE
Model VGSU1626BSSLP
Near Miami, FL 33133
Antonio
Job Details: 12/12/2023
"Customer complaint NEEDS TO BE CALIBRATED Defective burner was found, igniter does not work, the remaining 5 are working Ana carried out the dear customer, she did not approve the repair. $159 is collected from the service fee877.20; ordrng 1 PB050069 (D-BASE Left Front Burner)"
We serviced a
SAMSUNG ELECTRON DISHWASHER
Model DW80R9950US
Near Plantation, FL 33317
Alex
Job Details: 12/12/2023
Replaced step motor - need it backJob is complete; ordrng 1 DD31-00013B (Step motor)
We serviced a
SAMSUNG ELECTRON HOME LAUNDRY ELE
Model WF50K7500AV/A2-11
Near Surfside, FL 33154
Jessy
Job Details: 12/12/2023
I return to customer home to replace washer drain pump with new washer drain pump I tested washer drain pump and its still not draining the water out of the washer. I took it back apart. Check the tub hose and there was nothing in the tub hose or the pressure sensor side of the hose I took the gray drain hose loose and blow air in it water do you come out of it took drain pump loose check seal and it is sealing properly. I took my hand and put it in the hole of rear tub couldnt feel anythingCall Tech-Support and talk to mom. He had me recheck everything all over. I told him even when I take drainfield out no water He told me it Hass to be something free-floating inside the tub of the washer. that I will have to take it apart and see whats in. It washer tub; eml tckt failed
We serviced a
KENMORE REFRIGERATOR
Model 25353324300
Near Miami, FL 33172
Francisco
Job Details: 12/12/2023
"Fridge makes a loud noise when the motor starts and is no longer making ice. After power ., test unit found refrigerant leak on evaporator, and shorted condenser fan motor, order evaporator p, compressor, heater condenser fan motor, allow extra time and labor, sealing system jo, reschedule call; ordrng 1 5303918251 (Ref compressor) and 1 5303918214 (Ref defrost bi-metal) and 1 5303918286 (Ref evaporator) and 1 5303918253 (Defrost heater) and 1 240334003 (Ref condenser motor)"
We serviced a
GE MICROWAVE
Model JVM6175DF1WW
Near Miami Beach, FL 33141
Jessy
Job Details: 12/12/2023
"Customer complained microwave started smoking I checked microwave and wall outlet has reverse neutral wire, and the bottom part of the outlet has some black tar looking stuff inside of outlet I took microwave down and removed shell when I started Microwave High-Voltage Transformer started smoking really bad the cost to replace Microwave High-Voltage Transformer is $ 583.15 I did tell owner he will need to have a electrician come out and fix the wall outlet for the microwave to work properly. He said OK once its done hell call the office. ; ordrng 1 WB20X10043 (Microwave High-Voltage Transformer)"
We serviced a
FRIDIAIRE WASHER
Model FLCE7522AW3
Near Miami Beach, FL 33139
Jessy
Job Details: 12/12/2023
Office is going to reschedule call for tomorrow ; saved tckt
We serviced a
SAMSUNG ELECTRON DISHWASHER
Model DMT800RHS
Near Miami, FL 33179
Alex
Job Details: 12/12/2023
Replaced flow sensor and break
We serviced a
FRIDIAIRE DRYER
Model FAQE7111LW0
Near Miami, FL 33143
Antonio
Job Details: 12/12/2023
"Customer complaint NOT HEATING The entire internal wiring system was checked and I found no anomaly in the entire cable. The continuity is fine. The problem is that it does not send the voltage to the heater element. Call Electrolux, talk to Erick, explain to him that they recommended replacing or testing the wire harness in the unit and it is fine. I recommend replacing the main board PCB because the relay is not supplying the necessary power. The client approved the main board for an amount of $320.59. Ana supports me by sending the information and please, when you have the part, contact the client who does. The part arrives this week on Friday morning would be the best.Erick137070890360.69; ordrng 1 137070890 (Dryer Electronic Control Board)"
We serviced a
WOLF OVEN
Model S0302F
Near Bal Harbour, FL 33154
Alex
Job Details: 12/12/2023
Adjusted door 280$
We serviced a
SAMSUNG ELECTRON WASHER
Model WA50R5400AW/US-03
Near Cooper City, FL 33328
Antonio
Job Details: 12/11/2023
"Customer complaint off balance / banging side to side // Error: UR OPERATIONS-UNBALANCED/VIBRATE/SHAKE Error Code :UR the suspensions in the unit are replaced, calibration is performed, the unit works correctly, the client will be carrying out tests with washing cycles.; used 4 DC97-16350U (Suspension Rod and Spring Assembly) from stock"
We serviced a
LG ELECTRONICS HOME LAUNDRY ELE
Model WT1101CW/00
Near Plantation, FL 33324
Antonio
Job Details: 12/11/2023
Customer complaint 1 backwards e The part in the unit is replaced. It is diagnosed in front of the client. Unit works correctly.
We serviced a
LG ELECTRONICS REFRIGERATOR
Model LFXS30726S/00
Near Miami, FL 33155
Francisco
Job Details: 12/11/2023
"Customer complaint not cooling, test unit complete sealing system job"
We serviced a
LG ELECTRONICS DISHWASHER
Model LDF5545ST
Near Miramar, FL 33025
Alex
Job Details: 12/11/2023
Replaced touch pad
We serviced a
SUB ZERO REFRIGERATOR
Model IT-36CI
Near Miami, FL 33130
Francisco
Job Details: 12/11/2023
"STOPPED COOLING / LEAKING WATER, test unit when arrived freezer cooling fine, take pictures, complete call"
We serviced a
SAMSUNG ELECTRON RANGE
Model NE58F9500SS
Near Margate, FL 33063
Alex
Job Details: 12/11/2023
Connector got accidently dissconected . Connected it back
We serviced a
LG ELECTRONICS HOME LAUNDRY ELE
Model WM8100HVA
Near Plantation, FL 33317
Antonio
Job Details: 12/11/2023
"Customer complaint after two minutes it stops suddenly.Defective drain pump was found, it was installed with available stock, the unit was diagnosed in front of the customer and worked correctly.; used 1 4681EA2001T (Washer Drain Pump) from stock"
We serviced a
GENERAL ELECTRIC WASHER
Model GTW335ASN1WW
Near Tamarac, FL 33319
Antonio
Job Details: 12/11/2023
"Customer complaint Washer not Spinning. The washer will not go through its usual spin cycle. Clothes are soaked and filled with water after washing is completed. OPERATIONS-SPIN CYCLE NOT WORKING PROPERLY A damaged belt was found, a new belt was installed, it was diagnosed in front of the customer, and the unit works correctly.; used 1 WE12X27300 (BELT DRIVE) from stock"
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDT695SSJ0SS
Near Coral Springs, FL 33067
Antonio
Job Details: 12/11/2023
"Customer complaint Makes beeping sound at different times. Sometimes will not turn on and have to unplug it and 2/2 plug back in to make it work. When finish cycle green light should come on to confirm cycle is complete and it doesn't come on. The unit freezes and then begins to beep, it must be disconnected to restore operation but then it does so again, the indicated parts must be replaced. CRM/SR # 1816336432; ordrng 1 WD21X31902 (CONFIGURED USER INTERFACE BOARD) and 1 WD21X24901 (SERVICE MACHINE CONTROL)"
We serviced a
LG ELECTRONICS RANGE
Model LRE3083ST/01
Near Parkland, FL 33067
Alex
Job Details: 12/11/2023
No power to elements; ordrng 1 EBR74164805 (Aux control) and 1 EBR77562705 (Control)
We serviced a
SAMSUNG ELECTRON DRYER
Model DV448AEP/XAA
Near Coral Springs, FL 33065
Antonio
Job Details: 12/11/2023
Customer complaint Cx has a dryer and it's making a crazy loud noise. Clothing has burn marks on them The part in the unit is replaced. It is diagnosed in front of the client. Unit works correctly.