Unit have several simmer jet holder that is clogged. Need to to remove part with taking base off.; eml tckt failed

Door switch replaced Microwave working OKAdditional payment part and labor); used 1 W10211972 ( Microwave door switch) from stock

"NOT COOLING AND IT SAYS SERVICE, when arrived unit was off, turn on start cooling, charge Customer, complete call"

"Customer complaint When doing the washing cycle its visible that the clothes are getting yellowed for some reason, and it's not filling out with enough water. Client showed a stained light brown blanket or bedspread, when checking the unit in the basket area I did not find any rust accumulated on it, on the agitator I did find hair or hair and some mold, this was removed I only found it in the area from the water dispenser scale of the same color that possibly fell on the fabric and being white caused this stain, tell the customer that the residue can be cleaned on what is shown in the washing machine but there is no type of coverage for the garment damaged because it was caused by the washing machine, water is a determining factor for its use and the scale can be there for a long time, she agreed that she was going to call Customer Service because they must cover the damage to the fabric of her bedspread Otherwise, photos are included on the service bench to provide support and evidence that the agitator removes excess hair and mold and scale from the water dispenser. In the case of water, it tells you that this is the filling configuration and for the sample, the lid shows the amount of water it fills."

"I return to customer home to replace washer drain pump with new washer drain pump I installed and tested washer drain pump and when I plug washer in the lights started blinking. I unplug the washer and the light stop blinking. So I called TECH SUPPORT to let them know theres an issue with the outlet and he could bring up for the issues later. I talk to Stephen on virtual video to let him see when I plug that washer up it makes the lights blink. He said to inform customer they need electrician to come out, he had me to plug in my power cord across from the washer and the washer is working again before I left. I let the customer know again she needs to have a electrician come out she said she will."

"Len more dry,filter issues.Check function.Excessive lint in filter assembly.Clean filter cavity.Filter now goes in.Normal operation."

"Cx having issues with his washer. Not draining and sometimes it won't start the cycle Error code ie./oe OPERATIONS-DRAIN CYCLE NOT WORKING PROPERLY faulty drainage pump was found, replacement is made with available stock, it is diagnosed in front of the client, unit works correctly.; used 1 4681EA2001T (MOTOR ASY PUMP) from stock"

Customer not home

Need to order ice maker; schdld next appmnt for 3/11 MON !

"Speed queen wash,noise during agitation.Contact tech assistance .Contact Antonio.Order pulley kit.; ordrng 1 959p3 (Pulley kit)"

AV has notes for job

Everything melted ; ordrng 1 DE26-00126A (Transformer) and 1 OM75P-21-ESGN (Magnetron) and 1 DE32-60011A (Sensor)

"Samsung dishwasher,noise during wash.Check function.Comming from door.Order dispenser assembly,; ordrng 1 Dd59-01001a (Dispenser)"

"Returning to customers home to replace refrigerator, icemaker with new icemaker I installed icemaker then I tested icemaker and it is working properly"

Customer complaint the cx has a problem with his fridge because makes some weird noise NOISE-NOISE Error Code :n/a The ordered parts are installed and diagnosed in front of the client. unit remains working without problems. The temperature will normalize in 24 hours. The fresh food cover evaporator no longer makes the noise.

Replace all parts and test ok.

Freezer door gasket replaced ; used 1 WP2319263W ( Gasket assembly) from stock

"Customer complaint Not turning on and it's not draining. OPERATIONS-DRAIN CYCLE NOT WORKING PROPERLY, OPERATIONS-WASH CYCLE NOT WORKING PROPERLY, the customer only received the cold water valve, the hot water valve was not sent, the cold water valve was replaced and there is no longer a water leak in the dispenser , a diagnosis is made in front of the client, the unit works correctly."

"**Refrigerator is freezing** COOLING-REFRIGERATOR FREEZING, test unit replaced shorted temperature sensor on fresh food side refrigerator, truck stock part #WR55X10025, complete call ; used 1 WR55X10025 (Temperature sensor) from stock"

Replaced rf switch - need backJob is complete; ordrng 1 WB24X25013 (Rf switch)

"Samsung refrigerator,noise from freezer.Bad evaporator fan.Replace evaporator fan motor assembly.Check function,normal operation."

I return to customer home to replace dishwasher control board with new dishwasher control board I installed c

Replace all part.

Adjusted flex zone settings

I return to customer home to replace refrigerator ice maker door gasket and ice vent gasket with new parts I tested refrigerator icemaker door gasket and vent gasket and they are sealing properly

"Customer complaint 2 burners overheating OPERATIONS-BURNER EXCESSIVE FLAMES, OPERATIONS-OVERHEATING parts sent by Asurion are installed in the unit, the unit is diagnosed in front of the customer and is working correctly with the temperature at High and Low respectively."

"Water inlet valve replaced Float switch replaced Heater checked, heater OKCustomer instructed to ensure hot water (>120°F) into dishwasher ; used 1 W11434044 ( Water inlet valve), and 1 W11545764 ( Float switch) from stock"

"Ge dryer,too long to dry.cuCheck function.Vent issue.Advised customer to contact vent company.Cust pd service call.

Helping Gaby

"Ge refrigerator,no ice.Replace ice maker.Advised customer to watch unit for leaks and operation."

Ice door is frozenCondenser fan doesnt spin; saved tckt

Customer not home

"The icemaker just stopped working. The water dispenser runs freely, but no ice is produced . ., test unit found shorted ice maker, replaced ice maker truck stock part #DA97-15217DDA97-15217D, complete call ; used 1 DA97-15217D (Ref icemaker assembly) from stock"

"Customer complaint 3 of the burners stopped heating UNABLE TO CATEGORIZE FAILURE-UNABLE TO CATEGORIZE When checking the unit, it is not that 3 burners stopped working, only one is damaged, it is necessary to order 1 left front burner with the switch.; ordrng 1 316436001 (Range Surface Element Control Switch) and 1 316135401 (Range Radiant Surface Element, 9-in)"

"Customer complaint AS PER CUSTOMER UNIT IS STILL LEAKING /RECALLAV, if I found the water leak under the hose connected to the drain pump, it was not completely adjusted, make the adjustment and check that there was no water leak, the customer will be carrying out tests and Any problem will be communicated to the company."

Need to replace ice maker.; schdld next appmnt for 3/15 FRI !

"Spoke to customer and they said, ice maker produce 2 batch of ice and stop. Ice maker will need to be replaced.; eml tckt failed"

Customer complained the dishwasher Spray Arm is falling off at top I checked dishwasher and the Dishwasher Spray Arm Manifold fitting at top is broken and want snap back to secure it? the cost to replace Dishwasher Spray Arm Manifold customer said thats new dishwasher ; ordrng 1 A00023201 (Dishwasher Spray Arm Manifold)

Magnetron replacedUnit works OK

"Cleared and defrosted drsin line Adjusted ice maker teethIF tommorow recall no ice, need to order ice maker assemblyDA97-14253A; eml tckt failed"

Need:Orifice hoders 6 and nuts for them 6Igniters 6Bolts 6Spark module 1Top burner stars 2Step bit for drilling; saved tckt

"Ge dishwasher,no input.Check function.Bad user interface.Order user interface.; ordrng 1 Wd21x31902 (User interface)"

Customer complained error code F8E1 came up 1 time when she baking in upper oven I started oven at 11:25 upper oven by starting bake 400° and letting oven run to 12:0with no error code I informed customer if it happens again to call office ; saved tckt

Replace encoder for burner.

Replaced all parts

"Operation checked, drainage checked, unit leveledDoor seal orderedCustomer instructed to clean the scale; ordrng 1 13-0949-03 (Scotsman door gasket)"

"Customer complained washer shaking too much I checked washer suspension rods when I looked at spin basket, I can see it sitting more to the right front I did the suspension rod test what they require you to do to test the suspension right by pushing down in the middle of spin basket I did this four times, and every time basket comes up and go directly to the right front. The di issue the suspension rods are worn out I order suspension rods ; ordrng 4 DC97-16350U (Suspension Rod)s"

"Customer complaint Covering parts and labor due to error code, 4 vertical LEDs flashing andunit will not start It was observed that the water leak is through the water inlet, it fills but after a few seconds the leak detector is activated, Customer tells me that it will Call Bosch because the unit is new and you wouldn't want them to start replacing parts with a unit that was so recently purchased. For our part, we will send the information to Bosch for the affected part.; saved tckt"

"Ice maker arm was broken, but part was sent to customer. Replace ice maker and reset it."

"Fan is making noises at the time that the machine is close, but once cx open | RECALL FC, called NEW tech line, spoke with Mark, he say order temperature sensor, and change position of sensor to the other tube, order part reschedule call; ordrng 1 DA32-10104N (Ref temperature sensor)"

"there is water on drawer on bottom and on top refrigerator door has water on it some leaking . . ., test unit order foulty parts, reschedule call; ordrng 1 ADQ73913310 (Ref water reservoir and filter head assembly) and 1 MEB65420001 (Rear handle) and 1 MEB65420002 (Rear handle)"

No failures at the time of visit. D/w drain hose doesnt have loop because garbage disposal is far away

Customer complaint after the load is finished the washer has water under it like its been leaking The ordered parts are installed and diagnosed in front of the customer. unit is working without problems.

Ice maker door defrostedUnit works ok

"Customer complained dryer making loud noise I checked dryer support, rollers and pulley. I started drying in dry time i could here the clacking noise I took dry a pot, and there was a piece of screen with a piece of plastic on a tip that was hitting the inside of the drum that was stuck in between the drum in the bulkhead I removed it, put everything back together and tested dryer again it is not making any noise its working"

"Samsung washer,leaking/bad lid lock.Replace lid lock/dispenser rebuild kit.Check function,normal operation.Advised customer to watch unit for operation and leaks."

Add clip to ice maker basket. And remove soft close. Customer does not like the door to have the mechanism. I advise customer items on shelf may failed.

"ICEMAKER NOT MAKING ICE, test unit replaced foulty icemaker truck stock collected check #2111, complete call ; used 1 241798231 (Icemaker) from stock"

"Freezer evaporator frozen, drain frozen Evaporator defrosted, heater repairedUnit works ok"

Found customer not able to reset filter on screen. Reset filter and gave customer explanation.

Heater grid shorted out; ordrng 1 W10919199 (Heater grid)

"I return to customer home to recheck refrigerator freezer thats not cooling first check to see if the compressor it is on but not hot kind of warm. The condenser fan is on. I took the panel off to check froze pattern on evaporator. Theres a lot of ice to the top and on the sides. Also, the fan blades were full of ice and broke one of the blades off will need a sealed system to come check the refrigerant to see if his low will need a evaporator fan blade when you come to check unit; ordrng 1 242219302 (Evaporator Fan Blade)"

Customer complaint Top part isn't working/ 2 OF 2 see notes tech David

"Lg dryer,making noise.Check function.Bad suspension.Order rollers/idler assy.; ordrng 1 456el3002a (Idle assembly) and 4 4581el3001a (Rollers)s"

FREZER IS NOT COOLING, Customer not home; saved tckt"

"Water dispensed unevenly Ordered filter housing and water filterWater filter is not covered by warranty, Customer paid for water filter ; ordrng 1 W11162042 (Filter housing) and 1 EDR1RXD1 (Water filter)"

Found large block of ice on ice maker. Ice maker was not in the home position. Remove ice and nay need to replace ice maker.***need to call tech for part number. They was close.; schdld next appmnt for 3/14 THU !

"Unit is causing frost under the poultry cabinet UNABLE TO CATEGORIZE | RECALL FC, test unit replaced foulty water filter housing, complete call"

Customer complained exhaust hood fan not working when I look at the exhaust hood I can see that it looks close to the bathroom fan. This is a very old model. I did talk to Gary and he said we dont work on knees.

"Found ice maker tray broken, this is called the ice to not break from the flex tray. I also notice l freeze drawers rails pull mechanism is defective.; ordrng 1 1r000917 (Ice maker) and 1 Shipping, used 1 1r0001226 (Rail) from stock"

"Drawers are not fixed to the walls, because there are no wall nuts in some places Screws cannot be fixed to the insulation Called U-line technical support, explained the problem, sent pictures to Customercare@u-line.com"

"Customer complaint 1823189960, , signal came out of place. same issue as last claim. DOOR-SEAL/GASKET BROKEN/TORN/CAME OFF, When checking the unit I found the counterweight out of place because the volt or screw that holds it was out of place, it did not break but it came out causing the counterweight to break the door boot and hoses, call NEW and talk to Erick, he will supply me with the parts to request. SAMSUNG FLEX WASHER.DC97-19755F Door bootDc97-18938A HoseDC97-16668M, Washer Tub Fill Hose; ordrng 1 DC97-19755F (Washer Door Boot Assembly) and 1 DC97-18938A (Hose) and 1 DC97-16668M (Washer Tub Fill Hose)"

"I return to customer home to replace dishwasher EMI FILTER with new parts I tested dishwasher and its still dont have power going to user interface checked power at control board, terminal block, and outlet again then emi filter and theres power I call TECH SUPPORT back talk to Mark this time he told me the only thing that couldve shorted out the EMI filter is a surge. The only thing it could be this time theres a short in the wiring harness from opening and closing the door that broke. Because theres power everywhere but at the user interface He advised me to. Replace control, panel and wiring harness, for the control panel. he also said if this doesnt work, they will be placed the unit.; eml tckt failed"

"Samsung dryer,no heat.Check function.Bad element.Order element.; ordrng 1 Dc93-00154a (Element), states that autho needed"

"The rear wall of fridge is frozenFan checked, working okDrain checked, not clogged Cold regulator ordered by Gary; snapped 2 QuickPics"

"Ice maker was not in the home position. After diagnosing ice maker, tech recommended to call customer next day, but ice maker will be shipped if problem returns.; ordrd 1 990329400 (Ice maker)"

Replaced display

"Customer complaint, not making ice , and not dispensing water, refrigerator doesnt have model and serial sticker, back of refrigerator full of cockroaches, take pictures complete call"

"Customer complaint THERES ELECTRICITY BUT DOES NOT TURN ON, a burnt control unit was found, for this reason the unit does not turn on, photos are included to evidence the voltage is fine on the wall but the dishwasher does not turn on,678.75; ordrng 1 846034 (Control Unit E)"

"Customer complaint WHEN IT SPINS THE WASHER MOVES / UNBALANCE .Customer did not approve repair, service fee is collected.; ordrng 1 W10528947 (Washer Drive Hub Kit) and 1 W10902814 (Washer Washplate) and 1 W11130362 (Washer Suspension Rod Kit)"

"Samsung washer.Needs wash plate cap.Wrong part sent.Reorder right part.; ordrng 1 Dc66-00032g (Wash plate cap), states that autho needed"

The water valve is leaking water in machine.***part that was not used will be sent back. ; ordrng 1 DC62-30312J (Valve) and 1 DC62-30314K (Valve)

Replace defective parts and unit valve test ok.

"Parts replaced Operation checked, appliance works goodThe air flow from the dryer is not strong enough because of clogged exhaust pipe Customer instructed to call exhaust pipe cleaning service"

"Customer complained washer selector knob doesnt turn but wash it does power off I checked washer and the user interface is responding. It will power on, but you cant move the selector knob to a different cycle. When you push the start button door doesnt lock it just makes a beeping noise when I powered it down and power it back up and try to go in diagnostics it would only beep it would not respond. I checked power at the outlet theres 120.Volts and theres 120 coming into the control board I order user interface ; ordrng 1 DC92-01802J (Washer Display Board Assembly)"

"Cx have a fridge and the icemaker is not working, the water is fine. When pressing the button . . ., test unit replaced broken dispenser bracket, truck stock part #WP2180226, complete call ; used 1 WP2180226 (Ref bracket) from stock"

Adjusted ice room. Replaced ice maker - need bacck; ordrng 1 Da97-15217d (Ice maker) and 1 Silicone

Ui not responding; ordrng 1 DA82-03483A (UI)

See notes tech David

The seals are worn out and need to be replaced ; ordrng 1 154827601 (Door seal) and 1 5304500204 (Door bottom seal)

"Samsung range,not complete self clean.Unit not running self clean for 3 hrs.Contact tech assistance (Tim).Replace main board(#2).; ordrng 1 De92-03773a (Main control board)"

Fresh food department temperature too highEvaporator fan is faulty Part ordered; ordrng 1 WR60X26866 (Refrigerator evaporator fan motor)

"Customer complaint NOT DRAINING drain pump was replaced approved by the customer because the previous pump did not drain additional two coins were found in the pump filter, after the new part was installed with the estimate made by Gary of 522.28 customer authorized it, diagnosis the unit in front of the client washes and drains without problems.Customer pays by check.; used 1 4681EA2001T (DRAIN PUMP) from stock"

"Replaced main pcb, freezer defrost heater and defrost sensor"

"Unit gives error F1E0 what means problem with control board. Control board should be replaced Only one burner works, the rear right burner. Three other burners are burnt out. Three burners should be replaced.Now answering questions:If unit is used in normal conditions- YesAny signs of damage- NoSigns of infestation- -Yes. The unit is highly infested by cockroaches, they crawl over control board, there are also huge amount of cock roach trails and dead cockroaches ; ordrng 1 W11536794 (Control board) and 2 WP8273993 (Range radiant element)s and 1 W11171119 (Range surface element)"

I return to customer home to replace freezer evaporator fan motor with new part. I install part in tested evaporator fan motor. It is working properly.

"Samsung oven,not complete self cleaning cycle.Only running 30 min.Contact tech assistance (Tim).Reorder main control board,; ordrng 1 De92-03773a (Main control board)"

"Customer Complaint It turns on but there is no heating** HEAT/DRY-NOT HEATING / NOT DRYING, unit does not heat, the unit is outside the house the unit is protected by the patio roof and has a blind to protect it from the sun, It also has a tarp, I sent the photos by email to Asurion and they authorized the repair. The damage is to the heating element and the pulley was not caused by dirt, they were replaced with available stock. The unit remained working and heating correctly.This is a appliance plus plan continue with repairs unless damaged by dirt, water power supply or infestation Asurion_Internal_Use_Only; used 1 DE634A (Idler Assembly), and 1 DC97-14486A (HEATER) from stock"

"Customer complaint is not draining OPERATIONS-DRAIN CYCLE NOT WORKING PROPERLY, the unit does drain but shows a balancing error, I tried to adjust it but the problem continues, it also has faults with the lid lock, it is recommended to replace the suspensions and lid lock in the unit I REQUIRE 2 HOURS FOR THE WORK.; ordrng 2 WH16X26911 (ROD & SPRING ASSEMBLY LEFT - WHITE)s and 2 WH16X26910 (ROD & SPRING ASSEMBLY RIGHT - GREEN)s and 4 WH01X26970 (BALL JOINT UPPER)s and 1 WH08X32697 (LID LOCK SERVICE KIT)"

"I return to customer home to replace freestanding, icemaker, main control board and user interface with new parts. I installed parts tested unit told customer it will take 3 to 4 hours for the icemaker to make ice may be a little longer because the AC in the building is not on its very hot in here. He said OK I told him if you have any issues just call the office."