"Samsung dryer,noise from unit.Replace suspension assembly.Check function/normal operation.Advised customer to watch unit for operation."

"Samsung refrigerator,noise from ice maker.Replace ice maker assembly.Order ice maker/auger assembly.Cust must defrost unit.; ordrng 1 Da97-13718c (Ice maker) and 1 Da97-12540k (Auger assembly)"

Samsung washer.Serial number whiped/missing digits.Contact tech assistance (Tim).Video conferencing.Sent to new approval.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

"I arrived to customer home to replace washer drain pump the washer was full of water I try to get it to drain by turning the timer to spin it wouldnt go into spin, so I checked the lock, and the arm that locks into latch doesnt move when I moved it with my hand, it engage into spin When I let it go it stops. The lid lock is broke. ; ordrng 1 134101800 (Washer lid lock assembly)"

Replace timer and thermostat.

"Samsung dishwasher,not complete cycle.Replace main control board.Run dianosis/passed.Advised customer to watch unit for operation and leaks."

"Customer complaint DOOR NOT OPENING PROPERLY, The door support rope was loose, for this reason the door hit hard when opening it, it is adjusted and diagnosed in front of the client, is collected from the service."

"Customer complaint Error code LC, making mechanical noise like it is draining water but it never stops, it will power itself on after being shut off after some time and produces the same sound, unit has to be disconnected from power to prevent this. will not run cycle at all. OPERATIONS-STARTS BY ITSELF, NOISE-UNKOWN NOISE, the unit has a water leak, this causes it to display the LC error, it is presumed that the water found in the leak is coming out through the area of the Gasket lower door and the tub gasket since the area of the sump Engine is dry, there is no evidence of water leaking from this area.; ordrng 1 DD61-00640A (HOLDER SEAL DOOR) and 1 DD62-00097B (Tub Gasket)"

Replaced lower blower and hall sensor

"Check both unit thermistor and could was getting a reading of 98 in cold water. ***please dont order part, customer will call back, and pay 50% if need repair.; ordrng 1 002670-000 (Low voltage kit) and 1 005319-000 (Hi voltage board) and 1 Shipping"

Wrong address.Cust rescheduled.

I return to customer home to replace dryer belt with new belt I installed dryer belt then tested dryer and its working properly

Switch replaced Burner replaced Operation checked Unit working OK

Helping Gaby

Circulation pump replaced Unit working OK

Replace part and test unit afterwards.

"The refrigerator ice maker is not working properly and also the water dispenser is not with . . .,test unit found, not making ice, water pressure slow, order foulty parts, reschedule call ; ordrng 1 DA97-13829C (Ref ice dispenser door kit) and 1 DA97-13850A (Ref water filter head and cover assembly) and 1 DA97-12317A (Ref ice maker assembly) and 1 DA97-12540A (Ref auger motor) and 1 DA97-14474A (Ref ice container) and 1 DA81-05595A (Silicon)"

"Customer complaint NOT DRYING Unit shows error E00, the unit is reset and it has already started working, the customer indicates that the unit is not drying if it heats up but I recommended that the customer clean the duct so they will have to contact a pipe cleaning company. dryer, otherwise the unit is working correctlySarah@mcgusa.com"

"Customer phone number (786)255-5199 COOLING-REFRIGERATOR IS NOT COLD ENOUGH, COOLING-REFRIGERATOR NOT COOLING, test unit found shorted evaporator fan motor, order fan, and blade, reschedule call ; ordrng 1 WR60X28783 (Ref evaporator fan motor) and 1 WR60X10204 (Ref evaporator fan blade)"

Wrong address.Cust rescheduled.

Customer complained dryer takes two times to dry and not hot enough first check dryer vent connection and it doesnt have a lot of lint inside it when checked temperature with temperature gun in time dry from the exhaust duct in back of dry the temperature was going to 200 degrees correctly then down to 130 back to 200 I did this 3 times before call TECH SUPPORT to verify that it is a clogged tightly Tim he said the temperature should be from 200 to 140 we did the checks three times again and temperature is correct. There is a noise that the dry is making a loud noise every time it starts the back support rollers are sticking. I did open up the dryer doesnt have a lot of light. I did look at the igniter its a little white on the tip. Im not much but the back two rollers and pulley to be replace. the cost replace dryer Anna collected th service call told me if the customer wants it done after she was being rude she can call back and let the office know ; ordrng 1 5304513591 (Dryer thermistor) and 1 134793500 (Dryer idler assembly) and 2 5304523152 (Dryer drum support roller)s

"I return to customer home to recheck washer for new issue when I started washer in diagnostic test. The cold water was coming in like it was not enough pressure when it stopped filling it never went to the hot or warm water and start agitating shortly after started to draining but the pump making a loud rattling sound. I took my vacuum and suck the water out of both sides of the pump when I started the washer back in spin on the pump started to come on then it stopped, but I still heard that loud rattling noise when I unplugged and plugged it back in to try to get it to come on in spin only the pump doesnt come on anymore THIS NOT A RECALL ITS A NEW ISSUE I ordered drain pump ; ordrng 1 DC97-19289B (Washer drain pump assembly)"

Removed drain pump cleared plastic pie that was blocking impelerNo leaks found

Unit need 3 bulb. ; ordrng 4 042764-000 (Light)s

Water valve replaced Water dispenser works OK

"Frig microwave,no input.Check function.Unplug/restart main control board.Run dianosis/passed.Advised customer to watch unit for operation."

"leaking water from ice maker ICE MAKER-LEAK WATER, test unit replaced foulty icemaker, auger motor, ice conditioner, main board, and dispenser door, problem fixed complete call"

"Customer complaint Not turning on and it's not draining. OPERATIONS-DRAIN CYCLE NOT WORKING PROPERLY, OPERATIONS-WASH CYCLE NOT WORKING PROPERLY, unit if the drain pump works, but has failures in the water valves, they have water leaks, replacement of the indicated parts is recommended.; ordrng 1 DC62-30314K (Water Valve Hot) and 1 DC62-00214M (Water Valve Cold)"

Door that was sent to customer is defective.; eml tckt failed

"Door switch is rusted and doesnt work, so fridge never knows if the door is open or shutDoor switch adjusted, restart made"

"Customer complained washer not draining and going off balance I checked washer when I took the front panel off the washer I could see that the large spring. its rusted out, and there was a metal hanger scrap to the tub and bracket where the spring is at when I look at the screen on the right, you can see how rusty it is even a small spring is rusting. The large spring was attached to a Hub nut mounted on the bottom of the washer is not aligned correctly to attach to the bracket what the spring is supposed to be attached to because it is so rusty its like they read this wash up to state ballot. The whole bottom of the washer is rusted out Customer told me the previous company that change the transmission put the hanger and the hub nut there also the agitator is broke, and the customer said that the guy from the other company told her every time the agitator pop-up she have to screw it back down. I think we need to let American first home warranty no and you cant fix this washer because the base is rusted out too bad to fix it the previous company notice and they refuse to tell them that they cant repair correctly. im not Phinne get stuck on this job because its not repairable. please look at the pictures. ; saved tckt"

"fridge motor makes a loud noise and once the noise stop the|NOT A RECALL MORE THAN 30 DAYS, test unit ff side 62F, ice forming on back wall, on evaporator top, stop fan motor with ice, called NEW, spoke with Steve and Dustin, they say have to take out evaporator cover to see the ice, after 45 minutes take the cover called back spoke with Dustin again he send me the link to see but phone doesnt work, take pictures to send service bench, reschedule call ; eml tckt failed"

"Lg microwave,no heat.Check function.Bad magnetron assembly.Order magnetron assy.; ordrng 1 Oczzw1h004b (Capacitor) and 1 6851w1a002e (Diode) and 1 6324w1a001l (Magnetron)"

"spoil food, test unit found refrigerant leak on evaporator, unit have R600, called NEW, spoke with Erik, they going to send refrigerator to review for replacement, complete call"

Replace door heater.

Part replacedRange works OK

Replaced display

Cannot pull thing out of cabinet because of improper installation Need a rack; snapped 2 QuickPics

"Customer complaint 2 burners overheating OPERATIONS-BURNER EXCESSIVE FLAMES, OPERATIONS-OVERHEATING, failures with the right and left front burner switches, call NEW and speak to technical support with Erick, he provided me with the necessary part numbers.Dg44-01006BErick; ordrng 2 DG44-01006B (Regulator Energy-dual)s"

Customer complaint NOT HEATING The ordered parts are installed and diagnosed in front of the client. Unit remains working and heating without problems.

"I return customer to replace gas range Electroids and spark module with new Parts I install Parts tested burners. One by one each one came on when I try to turn it back on again the electric did not spark, so I went back over all the connections everything we connect good I have power at Dacor. I have power at the spark module, so I called Tech-Support and talk to Tim. we trace power will come in from each switch was giving 9 Volts then he had me to check the wiring harness on all the switches. I didnt see any brakes on any of the wiring, Tim told me to start wit, the switches I talked to Gary. Hes going to call the Customer and he will call the Customer when I estimate ; ordrng 4 PA010005 (Switch)s"

Customer complained gas range bake not working I checked igniter its milky white when I turn it back on I could smell the gas but igniter never ignited when I checked it for resistance its reading open I ordered igniter ; ordrng 1 DG94-00520A (Range oven burner igniter)

"fridge motor makes a loud noise and once the noise stop the|NOT A RECALL MORE THAN 30 DAYS, test unit ff side 62F, ice forming on back wall, on evaporator top, stop fan motor with ice, called NEW, spoke with Steve and Dustin, they say have to take out evaporator cover to see the ice, after 45 minutes take the cover called back spoke with Dustin again he send me the link to see but phone doesnt work, take pictures to send service bench, reschedule call ; eml tckt failed"

Replace parts and test unit.

"Samsung washer,shakes.Replace suspension assembly.Run dianosis,passed.Advised customer to watch unit for operation and leaks.Customer needs dispenser cover.Approved by tech assistance (Dustin).; ordrng 1 Dc97-18104a (Dispenser cover)"

"Found unit not cooling and display board showing Clean Condenser. Check compressor pressure high & low side and found high side pressure low. Check frosting on evaporator and only see a ball of ice on capillary tube.; ordrng 1 7014685 (Heat exchanger) and 1 0 (Evaporator) and 1 Sealsystemkit (Vacuum, Flux, nitrogen, acceteline.) and 1 Shipping and 1 Freonr134"

Knob adjusted

ICEMAKER IS NOT WORKING PROPERLY | RECALL AV, test unit refrigerator making ice, complete call"

"Customer complaint dryer is steel showed the same issue as before. After the last visit, the unit is not draining the water. In the previous visit, the lint and the water resulting from condensation were removed. When rechecking, the drain pump is not working, which is not working. allows water to drain from the container creating condensation, replacement of the drain pump is recommended, additional EXTRA TIME is required since the unit is in a stack and I must remove it to replace the part.; ordrng 1 00145623 (Dryer Water Pump) and 1 00000000000 (Dolly)"

"Samsung oven,left front burner not working.Order swtch/burner assembly.; ordrng 1 Dg44-01006s (Switch) and 1 Dg47-00043b (Element)"

Teplaced LF switch - need it backJob is complete ; ordrng 1 Dg44-01006b (LF switch)

"Customer complaint not cooling, test unit found refrigerant leak on evaporator, part NLA, office charge Customer service call, on previous visit, complete call"

Customer complained dryer HAS TO RUN 2 CYCELS TO DRY I checked dryer vent first then element and the exhaust is smashed I then checked element and it is shorted its the cost replace dryer element and thermistor ; ordrng 1 7134711300 (Dryer thermistor) and 1 137114000 (Dryer Heating Element)

"Customer complaint NOT SPINNING failures with the drive motor assembly, bearing top glide, customer DOES NOT APPROVE REPAIR of the estimate made by Brenda collected from the diagnostic service fee1102.64; ordrng 1 WE17X22217 (DRYER DRIVE MOTOR) and 1 WE16X20393 (BLOWER WHEEL) and 1 WE3M56 (BEARING TOP) and 2 WE1M1067 (DRYER FRONT BEARING DRUM SLIDE, GREEN)s and 2 WE1M504 (DRYER FRONT BEARING DRUM SLIDE, WHITE)s"

Refrigerator ice maker over flow.Replace ice maker.Advised customer to watch unit for leaks and operation.

Per cx there was water leak on the floor .I didnt see itIce maker doesnt work Flex zone touch pad not responding; ordrng 1 DA97-10605C (Touch pad) and 1 DA97-15217D (Ice maker) and 1 Silicone and 1 Da97-13780b (Right rail)

Replace gasket.

"Replace timer, test unit after I was done"

Left front burner low flameHave to come back with a tool and adjust it;

LC error and also doesnt drainD/w is blocked by new floor CUSTOMER need to pull dishwasher out of cabinet in order for me to diagnose it ; eml tckt failed

Replace parts and test unit afterwards.

"Customer complaint Fan doesn?t stop working. Also stove being used temperature control not working properly. 2 level cooks at a higher temperature OPERATIONS-WON'T TURN OFF The part sent by Asurion is installed, diagnosed in front of the client and works correctly."

"Samsung refrigerator,noise in freezer.Check function.Bad evaporator fan motor.Order evaporator fan assembly.; ordrng 1 Da97-17363a (Evaporator cover)"

Replaced all parts

Customer complaint burners not working COMPONENT FAILURE-BURNER NOT SPARKING / SPARKING CONSISTENTLY The ordered parts are installed and diagnosed in front of the customer. unit is working without problems.

Reset water filter light

"Customer complaint BURNS POTS IN THE BOTTOM MAKES THEM BLACK/ NEEDS TO BE CHECKED, an LP conversion system is installed, the customer has Propane Gas but the unit when they installed it was Natural Gas, a diagnosis was made in front of the person who assisted me, Mrs. Lisette, unit is working correctly."

"Customer complaint after the load is finished the washer has water under it like its been leaking, unit has problems with the drain pump and has water leaking from the valve, replacement of the indicated parts is recommended and I need extra time to install them, Client prefers installation service in the morning.; ordrng 1 134866600 (VALVE) and 1 137221600 (PUMP)"

Customer complained refrigerator ice not making ice I checked ice maker and there is ice in the ice container put ice maker into harvest The heater did not come on to flip the ice out water into ice tray the tenant said he hast to talk to the owner to see if they want to do the job and he will let the office know; ordrng 1 7002738 (Ice maker)

"User interface replaced,Dishwasher is not started I hear a sparking sound from the control board Contacted technical support and got part number for the control board- 887277; ordrng 1 887277 (Control board)"

"Samsung oven,lights out.Check function.Bulbs burned out.Remove light covers.Cust replace bulbs."

Error F12 (water inlet) after 15 minutes of normal work Water line checked and cleaned Inlet water valve checked and cleaned Dishwasher worked 30 minutes without errors

Motor is very loud and no cube ice will dispense.; ordrng 1 Da97-12540d (Motor)

"Ge washer,not complete cycle.Check function.Filling on drain/spin.Bad main control board.Order board.; ordrng 1 Wh18x28642 (Control board)"

Freezing food inside ff section ; ordrng 1 WPW10788697 (Main pcb) and 1 W11238391 (Ff t sensor)

"Customer complaint oven turning on by itself CONTROLS-ELECTRONIC CONTROL BOARD ERROR, CONTROLS-UNKNOWN ISSUE WITH DISPLAY, installation of the part sent by Asurion is carried out, it is diagnosed in front of the client and work, the client will be monitoring it and any problem will be communicated with the company ."

I return customer home to replace dryer and blower wheel and motor With new Parts I install the parts and tested dryer in front of customer and dry is working properly now

Customer complained washer powers on but wont start the cycle / theres a problem with the draining process I checked washer starting a normal wash cycle and the drain pump didnt come on so I checked drain filter there was quarters inside of drain pump filter housing when I try to turn the propellers with my finger and I couldnt because its a lot of coins inside a washer drain pump I could only take one of the dimes out of the drain pump because they are lodged in there I did call and talk to Mark from Tech-Support and let him see it on virtual video. He told me this pump only comes in a complete assembly to order drain pump assembly. ; ordrng 1 DC97-20621A (Drain pump assembly)

Found unit condenser fan rattling. Pull unit and adjust seal system line and check ok.

Customer states another company came out.Other tech to install parts.Cust said didnt want us to come out.

"I return to customer home recheck dyer and issue moisture sensor had a film from the fabric softener in the bounce sheets on it, stopping it from sensing the moisture I cleaned the moisture sensors of really good, tested dry with a load of wet clothes at the Customer had normal cycle and dryer is operating properly now"

"Customer complaint the cx has a problem with his fridge because it makes some strange noise NOISE-NOISE Error Code: n/a unit has failures with the fresh cover evaporator, it is frozen causing failures with the fan and noise, replacement of the indicated parts is recommended2 hours for this call please; ordrng 1 DA97-12608A (Cover Assembly Evap-ref) and 1 DA32-10104V (Refrigerator temperature sensor) and 1 DA82-01415A (Refrigerator Excessive Frost Service Kit)"

"Ge washer,leaking furring fill.Check function.Injector hose pull out of dispenser.Reinstall hose.Normal operation."

Customer complained dryer drying clothes I checked dryer heating element and high limit thermostat the element is ready open and the high limit is open I ordered high limit and element ; ordrng 1 WE11M30 (Mica heater) and 1 WE4M137 (High limit)

Family hub is not responding; ordrng 1 DA97-17068Z (Lcd panel)

"Customer complaint no water, the unit is checked and if the water filling works in both the upper and lower units, what if you notice that the customer had visited him a while ago but he moved the units, I asked him what the problem was and he indicated that The lower washing machine did not finish the spin and the water remained accumulated, perform the unit calibration steps, I instructed the client how to do it since if the unit is mobilized it must be carried out, additionally perform the diagnostics of both units and at the end it indicated that it did not found problems in it, the unit is diagnosed in front of the customer and responds satisfactorily"

"Customer complaint ICEMAKER IS NOT WORKING PROPERLY | RECALL AV Upon arrival at the site, I observed that there was ice accumulated and stuck and on the ice maker it was observed that water fell, I removed the ice maker and removed the ice, I made a level adjustment of the ice maker since the valve was replaced because I thought that had a water leak, perform an ice maker diagnosis so that it will fill with water and it did it correctly, the client is instructed to keep it under observation and that if there is any problem to call us again."

"Customer complained refrigerator freezer has frost and said someone came out 3 days ago I checked freezer door gasket and it was pushed in all the way I put in place I checked ice maker and gaskets for air that makes the ice freeze work hard to see I called tech support and talked to Eric and he said no one from NEW was send out to repair anything for this customer he did tell that customer has wait til frost melt and a bulletin for the door gasket on the icemaker door, and Vents gasket he gave me the part numbers to replace gaskets ; ordrng 1 WR17X25244 (Ice maker door gasket) and 2 WR14X25060 (Ice vent gaskets)s"

"I returned to Cosmos home to replace dryers drain pump with new drain pump I install drain pump, tested it and it is working properly now"

Replaced ff temp control

Replace parts and clean unit.

"Customer complaint Covering parts and labor due to error code, 4 vertical LEDs flashing and unit will not start, Upon arriving at the site I found that the unit was not turned on, the drain pump and the error on the panel with the lights flashing, when checking internally I found water accumulated in the water leak detector, when checking the Water inlet the water was escaping from some of the hoses, I adjusted and performed tests in front of the client, the unit was working without problems."

"Samsung dryer,intermittent operation:Check function,normal operation.Could not replicate problem.Advised customer to contact with more information."

"Dishwasher was not installed properly, causing unit to lean forward when door was opened. Add screw to unit and test after."

Replaced all parts

Replace part and test unit afterwards.

"Customer complained ice maker not working properly I checked refrigerator ice maker and when I took out his container, I couldnt see the water is overflowing from icemaker into ice bucket the ice with solid I reset ice maker and filled I had hint breaker to stop it its icemaker is calling for water and theres water already in the tray Its over filling. the cost to replace icemaker and water valve Gary is going to call customer with the estimate ; ordrng 1 WR30X29369 (Ice maker) and 1 WR57X10098 (Refrigerator Water Inlet Valve)"

No defrost no defrost; ordrng 1 Z310064 (Defr heater) and 1 Z310060 (Main pcb) and 1 Z310074 (Defr sensor)

Customer complained leaking water I checked washer and when I checked door gasket and door theres a lot of lint stuck in the bottom of door glass the door gasket isnt sealing properly the water is leaking from underneath door the cost to replace washer door gasket is ordrng 1 11086772 (Washer door gasket)

"I arrived at customers home to install support role as an idle pulley after replacing Allen pulley and support rollers when I was putting the belt back on, I could see that it was about to break. I did inform customer ill give him my estimate for the bill. Ill let Gary talk to him and Gary did order the belt and he did run the car for the service. ; saved tckt"