"Customer complaint TRANSFER VENDOR, NOT COMING ON, the ordered part is replaced, the lights and fan blower are diagnosed in front of the customer and respond correctly, the unit remains working without problem."

"Samsung oven,input issues.Replace user interface assembly.Check function,normal operation.Advised cust to watch unit for operation."

"Samsung refrigerator,Mult problems.Freezer door seal bad/no water dispense/handle broken off freezer.Contact tech assistance (Tim).Preexisting problems,claim send for review.New contact customer."

"Samsung washer,making noise.Check function.Bearing bad in tub.Order tub assembly/rotor assembly.Two man job,extra time.l; ordrng 1 Dc69-00804a (Gasket) and 1 Dc90-24124a (Front tub) and 1 Dc97-16086b (Basket) and 1 Dc90-24126a (Back tub) and 1 Dc31-00111a (Stator) and 1 Dc31-00112a (Rotor), states that autho needed"

"Burners igniter was not sparking when the igniter button press. After resetting GFI receptacle, I notice when the light button was press, it would shorted receptacle. Igniter is working fine but burners are getting corroded.****Please do not order part until customer call back and 50% is collected.; ordrng 3 290-0355s and 1 Shipping"

"Water supply is OKCompressor is running but the evaporator isnt cold enough to make iceSuppose lack of refrigarantTransferred job to a company, working with sealed system"

"Samsung washer,making noise.Check function.Bearing bad in tub.Order tub assembly/rotor assembly.Two man job,extra time.l; ordrng 1 Dc69-00804a (Gasket) and 1 Dc90-24124a (Front tub) and 1 Dc97-16086b (Basket) and 1 Dc90-24126a (Back tub) and 1 Dc31-00111a (Stator) and 1 Dc31-00112a (Rotor), states that autho needed"

Magnetron replaced Microwave works OK

I return to customer home to replace microwave capacitor diode magnetron with new parts installed Megatron diode and capacitor I installed parts and tested microwave in front of Cosmo with a cup of water and magic light it did turn red It is working properly.

Circulation pump is locked up; ordrng 1 W11087376 (Circulation pump)

Unit flashing E2-00. Ice maker failure.; ordrng 1 12033817 (IWS board) and 1 11036056 (Ice maker) and 2 10014800 (Fixture)s

"Control board replaced, the dishwasher doesnt start, display panel is blankNeed more parts ; ordrng 1 WD12X10469 (Dishwasher control panel) and 1 WD12X20139 (Light pipe panel) and 1 WD21X31910 (User interface)"

"Refrigerator ice maker,not making ice.Check function.Bad ice maker.Order ice maker.; ordrng 1 1r0001916 (Ice maker)"

Customer complained ice maker not working I checked ice maker it would not go into harvest when I try to get it to go online. It was starting to stop it did this three times. the cost replace ice maker water valve and ice maker Gary is going to call customer with the estimate ; saved tckt

"Checked the power, made resetUnit started to work Check functions, compressor and inner temperature Everything is fine, works OK"

"Customer complaint Washer will not do anything. Really needed repair and was hoping simple so called local appliance company who came out. They indicated engine was ?shot?. Dryer works fine CONTROLS-POWER / START BUTTON NOT WORKING, water valve replaced, the house was in the 19th century. Elliot diagnosed the unit in front of him and it works correctly."

Could not locate any leak going to ice maker. Customer freezer was set to -10 which could lead to a longer defrost cycle. I also notice Frezer interior light not turning on even on test mode. I check light molex to only get 14v dc. Tech recommended replacing light.; ordrng 2 10014027 (Diode led)s and 1 Shipping

"Customer complained refrigerator leaking water I checked refrigerator for water leak and its leaking because the doors is not closing properly the white plastic piece on the top of the door in the inside for both doors the the plastic piece on the left is broke the plastic piece broke off on the right so when you close the door, it wont grab the inner attachment to close the door so the door is not closed and is condensation dripping water on top of the freezer that plastic piece is part of the door and neither one of those doors are available anymore and there is no substitute door the dispenser is locked and its unlocking the dispenser buttons assembly no longer manufacturer and theres no substitute all the parts I need are no longer available ; ordrng 1 3211JJ2001C (Refrigerator frame assembly) and 1 3581JJ8050E (Refrigerator Door Assembly) and 1 3581JJ8051E (Refrigerator Door Assembly)"

Totally new issue - led light birnt outReplaced led light - need it back Job is complete; ordrng 1 W10843339 (Led)

Customer complained refrigerator ice maker not working and the freezer not holding temperature when I checked the icemaker I can see that I couldnt take the ice container out and this is one for the update for the icemaker when I check freezer full size of the freezer cause theyre two separate size. This is a four-door refrigerator and freezer. I could see is condensation on the top door gasket and the ice cream is mushy and the other food wasnt frozen solid. I called Tech-Support and talk to Steven. I read off tomorrow and serial number to him. He told me to let him know what year the refrigerator was manufactured 2016. He also told me that Customer only had this insurance. For one month and these are existing issues that they are not going to cover it and to let the customer know someone from customer service will get in contact with her and I did

Customer did not approve for repair. The oven is working fine with no error message.***part need to be sent back.

Put unit into self test and its working fine. I then notice electrical outlets having static when plug is move. Took picture and advise customer to call a technician.

"Customer complained freezer not turning on when I checked freezer it was unplugged I checked outlet first and when I put my tester in bottom it proper connection at the top I had to wiggle my tester to get a proper connection. Is something going on with the top plug? when plugged freezer in bottom part outlet where it has good connection The compressor came on. I am letting it run for about 20 minutes to see if its going to start to cool. when the customer pushes the freezer back towards the wall, it makes the plug move the outlet and it doesnt get proper power them because its not. Working properly because that outlet is very loose. Needs a electrician to come out and fix outlet."

"Display is blank, unit is not getting powerAll fuses are OK, the power board is defective Part number is V5240A 067597/000Customer paid Part ordered; ordrng 1 V5240A067597/000 (Power board)"

"Customer complaint ice maker not producing any ice // freezing up inside ICE MAKER-ICE MAKER FREEZING UP The parts in the unit, service kit and container are replaced, including the clips, the customer must wait 48 hours for the unit to make ice correctly. This unit has been repaired for the third time for the same problem, failures in the ice maker, the client indicates that he does not wish to continue with a repair in the future since he will not accept it, photos are included in the service bech and in the SDMobile of Gator."

"Totally new issue now - ice maker doesnt make iceAdjusted ice room, replaced ice maker - need it backJob is complete; ordrng 1 Da97-15217d (Ice maker) and 1 5304469950 (Silicone)"

Replaced ice maker

Samsung washer.ripping clothes.Check function.Wash plate cap broken.Order wash plate cap.; ordrng 1 Dc66-00887b (Wash plate cap)

"Water inlet filter clogged Filter cleaned, washer working OK"

"Customer complaint Ice maker not making ice. The ice maker, water valve and blades from the kit are replaced on the ice maker evaporator, the customer must wait 48 hours for the unit to make ice correctly."

Replaced ice room fan assembly for noise

Cust confirmed service call.Arrived at house.Was met at door and told that they had a family emergency.Cust will reschedule.

Frozen ff evap cover; ordrng 1 DA97-12609C (Ff evap cover) and 1 DA32-10104N (Defrost sensor) and 1 Da8-01415a (Leak kit)

"Customer complaint NOT MAKING ICE PROPERLY 1/2, The new water valve was installed in the unit, the excess ice was removed from the ice maker and what was in the container as a block of ice, the customer must wait 48 hours or less for the container to fill with ice. From now on you should not have any more water leaks on the ice maker."

"Customer complaint unbalanced issue and its shaking cant wash regular | RECALL AV, When I arrived at the client's house she explained to me that the Ur error occurred twice on the weekend but it does not do it in all cycles, I explained that this message Ur by the description of Samsung by the code in the service The manual describes that the unit requires help to see if the unit is balanced or arranging the clothes. It is not an error in some component and in this case, if the message is continued it could be considered a problem but the customer states that he only did it twice. the weekend that after the washed clothes subsequently performed the cycles without problems. Unit is running and flushing after replacement of suspensions or damper."

Turn upper & lower unit to 350. Inspect lower cooling fan working but not upper. Spoke to tech and did a diagnostic and found fan would not run.; ordrng 1 05xxm0ta6030u (Fan)

"The plastic connector between a dryer and exhaust tube is melted because of hot air and blocks the exhaust tubeTechnical support called, they said this connector is not the part of the dryer Customer instructed to replace the melted connector"

Customer complained refrigerator making noise I checked refrigerator and the evaporator fan motor is making a very loud noise and theres no ice on it. Its just like its making a grinding noise. I ordered evaporator fan motor. ; ordrng 1 5304532557 (Evaporator Fan Motor)

"Customer complaint NOT HEATING unit has problems with the igniter, it does not start, the thermal fuse and the thermostats are short circuit, replacement of the indicated parts is recommended.; ordrng 1 279311 (Dryer Burner Igniter Kit) and 1 WP338906 (Dryer radiant sensor) and 1 WP8573028 (Dryer high-limit thermostat) and 1 WP8573713 (Dryer thermal cut-off kit) and 1 WP3392519 (Dryer thermal fuse)"

Same F1 error after 1 year; ordrng 1 Dq05y-006 (Main control) and 1 Dq01-010 (Evap fan)

"I return to customers home replace washer, clutch and motor with new parts. I install parts and why she is still doing the same thing. Login not doing anything else afterwards. I talked to Mark from Tech-Support and he told me to put the picture of the model and serial number on ServiceBench. They are going to put the washer on the review for replacement. and to let the customer know hes gonna take 24 to 72 hours for them to contact him."

"Customer complaint Ice maker is making noises at the time to push the icemaker lever, aditionaly the Icemaker container was not deliver at the installation time. ICE MAKER-CONTAINER BROKEN, ICE MAKER-ICE MAKER FREEZING UP The unit had ice accumulated in the chute that is why it could not dispense, the ice maker is working, the container was checked and it was clogged by the same ice. The client indicates that he went on vacation and when he returned it started to fail but it is due to the inactivity of the chute. Do not dispense ice through the chute area, I removed the excess and instructed the client so that this does not happen regularly. Another point that the client consulted is that when dispensing crushed ice it spreads throughout the area of the base of the dispenser, he I indicate that this unit does not have a protector in its design that makes the ice come out uniformly, you must position the cup or the element you use to dispense the ice, the unit must wait 48 hours for it to make ice again."

"Whirlpool oven,left front burner not working.Unit is infested with cockroaches.Cust asked if I would please help with burner.Install switch,immediately direct short.Switch/block/burner damage.Pictures taken.Cust also had bad 8 element."

Heating element burntHeating element replacedUnit works OK; used 1 WP8544771 ( Dryer heating element) from stock

Frozen ice room ; ordrng 1 DA97-13718C (Ice maker) and 1 Silicone

"Samsung oven,knob broke.Check function.All burners functionCall tech assistance (David).Wearable part.Sent for review."

Display messed up ; ordrng 1 DE07-00129A (Display)

Display messed up ; ordrng 1 DG07-01005A (Display)

"I return to customer home to replace dishwasher main control board with new part I installed and tested dishwasher and the user interface doesnt come on unit doesnt power up now it did power up but wouldnt start when I initially check dishwasher, I check power went outlet, proper power, check power to terminal block, proper power checked power at main control board had power. I called Tech-Support and talk to Tim. He had me check, powerhead the main control board outlet and terminal block, and there were power at all of them. He then told me to check the power at EMI filter, where the power goes in on one side and I are on the other side and theres no power going out. He told me to replace the EMI filter. ; ordrng 1 DC29-00006C (EMI Filter)"

"Found unit leaking from drain pump cover. Cover to drain pump was not inserted properly, causing water to leak, remove cover, clean drain pump and test afterwards. Job completed."

add zip tied to hold molex of light

"Ge refrigerator,no ice production.Check function.Ice maker not advance.Order ice maker.; ordrng 1 Wr30x31922 (Ice maker)"

"Customer complaint BURNS POTS IN THE BOTTOM MAKES THEM BLACK/ NEEDS TO BE CHECKEDThe unit is checked and it is found that the burners emit a yellow flame causing the pans and pots to burn. Upon checking, it was observed that the holes are larger and These are for Natural Gas, the client has a propane tank, an estimate is made to perform the LP conversion kit and correct the flame problem.410.35customer approved please order parts.; ordrng 1 WB28X39141 (LP CONVERSION KIT)"

Customer complained refrigerator not cooling I checked fridge compressor to see if it was an overload and I could see the lines on the compressor was sweating and you can see with someone head tap the system. Its like a bunch of brown liquid. that looks like the oil from the hot side needs to send out a seal system tech to check compressor and refrigerant. ; eml tckt failed

Tech was assigned as a helper;

Pump replaced Washer works OK

Customer complained dryer drum not turning when I start checking the dryer by taking it apart first thing I did see is that the belt is broken again after that Ill check the pulley and the berry in the pulley is very rusty and cannot hard to and the bearing in the pulley is very rusty and cannot hard to turn after I check the rollers. They are turning properly. The Customer did tell me someone at the office.See if they had a three month warranty call Catherine and talk to her. She said she did talk to the husband and she did not tell him that she said they only had a 30 day warranty so she customer didnt understand it so I did call Anna and talk to Anna. Anna told me the same thing that we cannot cover the unit for three months we can only give him a 30 day warranty for labor and I put me on hold. She talked to Gary and me and I told him what the customer that someone gave them a remote warranty he says thats not true I said I know Gary we gave them an estimate for the pulley and labor customer said that she paid almost the last time and shes not paying she dont wanna do the job and she was angry and says shes not paying for a trip charge because she says we are scamming her so the job is complete they dont want to do it

"Ge dryer,not running.Check function.Dryer panel is broken.Bad timer/knob.Start swtch assy broken.Order panel/timer/start switch assembly.; ordrng 1 We03x25277 (Panel) and 1 We04x25280 (Timer) and 1 We4m416 (Switch) and 1 We01x24552 (Knob) and 1 We04x24719 (Button)"

"Customer complaint is leaking weather LEAK-LEAK WATER FROM BACK The parts are installed in the unit with the help of tech 5, a diagnosis is made in front of the customer, the unit no longer generates noise and does not have a water leak, the unit responds satisfactorily"

"I return to customer home to replace range simmer control and control kit with new parts I installed parts after installing a semi control it took me a little longer to figure out how to install tacky amateur, but I did get it all and range burners is working properly now"

Magnetron damaged Have to replace magnetron ; ordrng 1 10001590 (Magnetron)

Replaced left column freezer defrost sensor

"Samsung dishwasher,Mult service calls.Sc code,not finish cycle.Tech assistance recommended drain pump replacement.Install drain pump.Excess soap in unit.Ran oil in unit to remove soap.Had cust run heavy cycle.Customer states unit continues to give sc error.Refer ticket to management."

Ice maker doesnt make ice estimate; ordrng 1 W11577195 (Ice maker) and 1 W10864518 (Ice box fan adapter)

"Samsung dishwasher,no input.Check function.User interface button not working.Display segment missing.Order main display assembly.; ordrng 1 De92-03773a (Main control board) and 1 De07-00130a (Display board)"

Error E09Heater failed Ordered circulating pump integrated with heater ; snapped 1 QuickPics

Cleaning procedures performed paid

"Handle broken, needs replacement Parts ordered; ordrng 1 WR12X34312 (Freezer door handle) and 2 WR01X39781 (WR01X39781Door handle mounting stud)s"

Add magnet to kick plate.

Replace door handle.

Replaced relay board

Customer complained dry takes too long to dry clothes I checked dryer and lint is soaking wet with water. The dryer isnt draining the water drain pipe is clogged up with lint. I order drain pump.; ordrng 1 EAU62043403 (Drain pump)

Replaced compressor

Replaced microswitches and fuse - need it back Job is complete; ordrng 3 Es16802 (Micro switch)s and 1 Cf20fb (Fuse)

I return to customer home to refrigerator water reservoir assembly with new parts I tested refrigerator water reservoir assembly and its working properly

"Boards replaced Unit works OK; used 1 12782286 ( Control board), and 1 1A5400510 ( Display board) from stock"

"Unit control was set to demo mode, reset panel and unit turn on."

"Samsung oven,input issues.Display missing segments.User interface buttons not working.Order display/control boards.; ordrng 1 De92-03773a (Control board) and 1 De07-00130a (Display board)"

"Customer complaint burners not working COMPONENT FAILURE-BURNER NOT SPARKING / SPARKING CONSISTENTLY Unit has failures with only high temperature burners, and the left front burner is defective, replacement of the indicated parts is recommended.; ordrng 2 EBF62174902 (Range surface element control switch LF -RF)s and 1 MEE62385201 (Range dual radiant element LF)"

"Me and Gary returned to customer home recheck dishwasher and there is suds inside dishwasher the issue is coming from the drain hose is sitting too low and where they have it hooked up to drain. The sink is backfilling into the dishwasher drain holes. Gary is going to call the owner and explain it to him. Theres no issue with the dishwasher is the connection for the dishwasher drain connection to the main drain under the sink. Thats causing it to cipher water and suds back into the dishwasher. Again, Gary will call Oscar who is the owner"

Door latch and door hook replaced

"Found ice maker fan is freezer up, spoke to tech and no work is recommended at this time"

"Samsung dishwasher not complete cycle.Check function,fc error.Contact Samsung tech assistance (young).Bad main control board.Order board.; ordrng 1 Dd82-01337b (Main control board)"

"Customer complaint NOT MAKING ICE ICE MAKER-NOT MAKING ICE/MAKING ICE SLOWLY Error Code :41Antonio Gator Appliance Techline assisted in diag of bad icemaker DA97-12540K Samsung Assy Case Auger DA97-13718C Samsung Assy Ice Maker;Due to error 41, check the system update and it is up to date. The client will make improvements to the network system and we will review any problem on the next visit. On the other hand, the buttons do not respond correctly according to the function of the display. At the moment I will order the ice maker and auger motor based on the Analyst's instructions since there is no service kit for this unit.; ordrng 1 DA97-12540K (Assembly Case Auger Motor) and 1 DA97-13718C (Ice Maker Assembly)"

"Customer complaint NOT DRAINING encontré la bomba de drenaje defectuosa, cliente aprobó el estimado instale la parte disponible de stock, se diagnóstica frente al cliente unidad lava y drena correctamente.Se colecta del servicio.; used 1 4681EA2001T (MOTOR ASY PUMP) from stock"

Adjusted ice room replaced ice maker - need it backJob is complete; ordrng 1 Da97-15217d (Ice maker) and 1 Silicone

Replaced all parts Water preassure is too low from the wall - advised cx to consult plumber

Need to adjust new magnetronHave to return here one more time ; snapped 2 QuickPics

"Turn unit on Auto dry, and place a temp probe in drum to get temperature reading. Unit reached 147F within 15min cycle. Door lint filter was dirty and advised customer to clean after each use."

"I return to customer home to replace washer suspension rods with new washer suspension rods I installed suspension rods recalibrate washer, tested washer in a rents and spin and washer is washing properly"

"Customer complaint Dryer won't heat HEAT/DRY-Not heating/not drying the parts sent by Asurion were installed in the unit, lint accumulated in the blower tank is removed this can cause problems with drying, the unit is not diagnosed showed the error but the customer will be running wash and dry cycles on the unit."

"Customer complained dryer not heating I checked dryer and the vent hose is installed wrong as a big loop I check heating element thermistor I missed his reading, open high limit, and heating element is reading open the cost to replace dryer element and thermistorthe customer going to replace dryer ; used 1 DC32-00007A (Dryer thermistor), and 1 DC97-14486A (Dryer heating element) from stock"

Samsung refrigerator no ice production.Check function.Ice maker frozen up.Contact tech assistance (mark).Order ice maker/auger assembly.; ordrng 1 Da97-15217d (Ice maker) and 1 Da97-14474c (Bucket) and 1 Da97-12590g (Auger) and 1 Da81-05595a (Silicone)

Replaced ice maker and adjusted ice room . Possible insulation issue

"Customer complaint MAKING A LOUD NOISE Customer indicates that the kitchen was flooded and he had to disconnect it but now it does not turn on, before it made a loud noise when it was working, I proceeded to check and reconnect the unit to the power, it turns on without problems, check the main board the voltage is correct, the unit is tested and starts without problems, it drains and washes and the customer indicates that it can be heard better, I check the filter internally and it is clean, diagnosis on two occasions and it works well, I cannot adjust the unit a little more to the right because the refrigerator is very close if I do it afterwards the dishwasher door does not open properly, otherwise it is working correctly.service fee is collected."

"I return to customer home and customer has auger motor, ice maker ice container and Silicone I first check ice route to see if its leaking and its leaking he everything but the control board so Im ordering ice route and control board ; ordrng 1 DA97-08680E (Ice route) and 1 DA94-03040S (Control board)"

"Defrost unit, arrange heating element to evaporate tray. Pour water in pan after job was completed. Small amount of water was left behind. But working fine."

Refrigerator ice maker not producing ice.Replace ice maker.Advise customer to watch unit for leaks and operation:

"Operation checkedRight front burner is constantly ON, left front burner is half heating Parts ordered; ordrng 1 WB30X24111 (Range dual surface element) and 1 WB24X25013 (Control switch) and 1 WB24T10029 (Control switch)"

"Customer complaint Leaking underneath, apparently same issue last LEAK-LEAK WATER FROM BOTTOM/UNDERNEATH The ordered parts are installed and diagnosed in front of the client. unit remains working without problems. The freezer and fridge temperatures are adjusted, the customer must wait 24 hours for the unit to reach its temperature."