We serviced a
FRIDIAIRE OVEN
Model n/a
Near Coral Gables, FL 33146
Jessy
Job Details: 12/27/2023
"Customer complained oven door, not open after using self clean. I first tried to reset of them by turning off the breaker. that didnt work I tried to put a clothes hanger in to pull the latch back but its so snug that I cant get the hanger in. I explain to the customer that this unit is mounted in and I cant pull it out to get to the control board. You will literally have to break the glass door to get that his pool back. before I can determine what else is short it in working he said thats OK he will replace the whole unit."
We serviced a
SAMSUNG ELECTRON FREEZER
Model RF28K9070SR/AA
Near Pembroke Pines, FL 33026
Alex
Job Details: 12/27/2023
Need to see if refrigerator keeps temperature ok; eml tckt failed
We serviced a
GENERAL ELECTRIC HOME COOKING ELE
Model CES750P2M1S1
Near Fort Lauderdale, FL
Alex
Job Details: 12/27/2023
Per cx oven cooling fan and oven sometimes shuts off by itself Touch pad not responding; ordrng 1 WB27X31709 (UI) and 1 WB27X32101 (Main pcb) and 1 WB27X28659 (Hall sensor) and 1 WB26X35086 (Cooling fan)
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF23M8570SG/AA05
Near Miami, FL 33176
Francisco
Job Details: 12/27/2023
"Not making ice anymore ICE MAKER-LEAK WATER, test unit replaced broken ice container, complete call"
We serviced a
GENERAL ELECTRIC WASHER
Model GTW330ASK0WW
Near Coral Springs, FL 33067
Antonio
Job Details: 12/27/2023
"Customer complaint squeaking noise, rocks and shakes, Will not complete cycle UNABLE TO CATEGORIZE FAILURE-UNABLE TO CATEGORIZE It was found that the unit was unbalanced, it was adjusted to the supports at the bottom of the corners of the unit, diagnosis but the unit begins to knock from one side to the other, it is recommended to replace the indicated parts.; ordrng 2 WH16X26909 (WASHING MACHINE ROD & SPRING - LEFT - BLUE)s and 2 WH16X26908 (ROD & SPRING ASSEMBLY RIGHT - RED)s and 4 WH01X26970 (BALL JOINT UPPER)s and 1 WH02X10363 (WASHING MACHINE NUT HUB) and 1 WH01X26190 (BELLEVILLE WASHER)"
We serviced a
GENERAL ELECTRIC WASHER
Model GUD27ESSM1WW
Near Fort Lauderdale, FL 33311
Antonio
Job Details: 12/27/2023
"Customer complaint techline:Ds// tech called in about unit requesting the clutch, clutch spring and gearcase due to the gearcase being noisy and leaking oil, tech submitted photos, after reviewing with tech he stated that he wanted to replace the spring and clutch due to the oil getting on them, asked tech if there was any wear on them tech stated no he wanted to replace them due to the oil advised tech that he can use a low vescosity brake cleaner to clean the oil off the parts, tech stated he is not cleaning the part off only going to replace them, advised tech that he is authorized to order the gearcase and belt and thats all that should be needed tech did not agree with this-call NEW, talk to Dustin and tell him that I needed the Gearcase, the clutch and the spring. He asked me why I was needing the last two parts. I told him that they have transmission oil. He advised me to clean them and I told him. No, I needed to replace them. He asked me if they had wear and tear and I told him that no, they only had accumulated oil from the transmission. I told him that I was not going to clean them and he told me that he only authorized the GearCase and the belt. I told him that there was no problem, I was going to ask what he is suggesting and authorizing according to his telephone analysis.; ordrng 1 WH49X27322 (KIT TRANSMISSION PLATFORM ASM & NUT) and 1 WE12X27300 (BELT DRIVE)"
We serviced a
SAMSUNG ELECTRON DRYER
Model DV22K6800EW/A1
Near Miami, FL 33165
Jessy
Job Details: 12/27/2023
"I returned to Cosmo home replace dryer, pulley and rollers with new parts. I tested dry and it is working properly now."
We serviced a
SAMSUNG ELECTRON MICROWAVE
Model ME18H704SFG-04
Near Miami, FL 33134
Jessy
Job Details: 12/27/2023
Customer complained microwave door not latching I checked door latch and the mount that holds the spring in place is broken on out of door frame I ordered door assembly ; ordrng 1 DE94-03159D (Door assembly)
We serviced a
THERMADOR WINE COOLER
Model T18IW905SP
Near Miami, FL 33176
Francisco
Job Details: 12/27/2023
"Unit is no longer cooling. COOLING-REFRIGERATOR NOT COOLING, test 7nit not cooling, I dont found model, and serial numbers, called NEW tech line spoke with Erik, he say if I dont found model, and serial numbers, we cant not service wine cooler, explain Customer complete call"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF28R7201SR/AA
Near Miami, FL 33182
Francisco
Job Details: 12/27/2023
"Ice maker is not is damage not stay on their ice maker ICE MAKER-ICE MAKER BROKEN, test unit, found foulty icemaker, auger motor, and broken ice container, order parts, reschedule call ; ordrng 1 DA97-20156A (Ref ice container assembly) and 1 DA97-15217B (Ref ice maker assembly) and 1 DA97-12540G (Ref auger motor assembly)"
We serviced a
SAMSUNG ELECTRON DRYER
Model DVE50R5200W/A3-00
Near Miami Gardens, FL 33169
Antonio
Job Details: 12/27/2023
Customer complaint No power POWER-NO POWER The part in the unit is replaced. It is diagnosed in front of the client. Unit works correctly.
We serviced a
GENERAL ELECTRIC FREEZER
Model CFE28UP2MCS1
Near Weston, FL 33327
Alex
Job Details: 12/27/2023
Replaced all parts
We serviced a
SAMSUNG ELECTRON MICROWAVE
Model ME21R7051SS
Near Weston, FL 33326
Alex
Job Details: 12/27/2023
Touchpad shorted in the door Authorized by Dustin; ordrng 1 DE94-03237R (Door)
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GNE27JSMAFSS
Near Miami, FL 33161
Jessy
Job Details: 12/27/2023
Customer complained refrigerator Door is not closing properly I checked refrigerator doors and gaskets are broken at bottom on both door gasket the left door switch is sticking thats why the alarm is staying on the display isnt bright ; ordrng 1 WR14X30117 (Refrigerator door gasket) and 1 WR14X30117 (REFRIGERATOR door gasket) and 1 WR55X30267 (TOP INTERFACE DORIAN GRAY)
We serviced a
SAMSUNG ELECTRON WASHER
Model WA50T5300AC/US-01
Near Miami, FL 33169
Jessy
Job Details: 12/27/2023
Customer complained washer not draining properly I checked washer and when put water in washer it isnt draining all the water out and its starting to bang from side to side I ordered drain pump and suspension rods ; ordrng 1 DC97-19289H (Washer Drain Pump Assembly)
We serviced a
LG REFRIGERATOR
Model LMXS28626S/00
Near Miami Lakes, FL 33016
Francisco
Job Details: 12/27/2023
"NOT COOLING / 159.00, test unit found shorted compressor, have to replace compressor, and dryer complete call"
We serviced a
MAGIC CHEF WASHER
Model MCSTCW30W5
Near Aventura, FL 33160
Jessy
Job Details: 12/27/2023
"Customer complained washer not spinning I checked washer and washer is sitting on a plywood base with two pieces of plywood, and they have a firm scripts sitting on the front level legs. This washer is tilted backwards, the bottom piece of plywood is old and crumbly so they put a new piece on top of it every time the washer goes into the final span that plywood base is going up and down because not solid. I did inform the customer she needs someone to come in. and remove the base so it can sit on the concrete floor she said OK"
We serviced a
SAMSUNG ELECTRON WASHER
Model WF365BTBGWR/A2
Near North Miami Beach, FL 33160
Antonio
Job Details: 12/27/2023
"Customer complaint NOT ADVANCING THROUGH CYCLES | 1/2 When I was disassembling I found an additional problem that I did not see on the first visit, the Washer counterweight below is completely damaged, this also causes problems in the spin, ordering is required and please, it takes 2 HOURS TO INSTALL THE PARTS.; ordrng 2 DC97-02412A (Washer bolt)s and 2 DC61-00201A (Washer nut)s and 1 DC67-00622B (Washer counterweight)"
We serviced a
SUBZERO FREEZER
Model IT30FI
Near Golden Beach, FL 33160
Alex
Job Details: 12/27/2023
Defrosted ice maer fill tube
We serviced a
GENERAL ELECTRIC HOME LAUNDRY ELE
Model GTW685BSL0WS
Near Pembroke Pines, FL 33029
Antonio
Job Details: 12/27/2023
"Customer complaint 1814576055, REWORK - unit not spinning NOISE-NOISE DURING SPIN CYCLE Upon arriving at the site the customer showed what was happening with the unit and placed any cycle immediately indicated on the End panel. When checking below I found the belt completely tangled between the gear case pulley and the motor pulley, I replaced the belt but the customer could not believe what was happening she thinks that in the future if a problem continues to happen she wants a second opinion or to have the unit replaced. for the many visits he has had to repair the unit.; used 1 WH01X24180 (WASHING MACHINE DRIVE BELT) from stock"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF30KMEDBSR/AA06
Near Homestead, FL 33033
Francisco
Job Details: 12/27/2023
"icemaker will not work ICE MAKER-UNKNOWN ISSUE WITH ICE MAKER, ICE MAKER-NOT MAKING . ., test unit found damaged ice maker, auger motor, and broken ice container, order parts, reschedule call ; ordrng 1 DA97-12540A (Ref auger motor) and 1 DA97-15217A (Ref ice maker assembly) and 1 DA97-14474A (Ref ice container)"
We serviced a
SAMSUNG ELECTRON HOME LAUNDRY ELE
Model WF457ARGSGR/A2
Near Weston, FL 33326
Antonio
Job Details: 12/27/2023
Customer complaint Turns on but will not run through any cycle UNABLE TO CATEGORIZE FAILURE-UNABLE TO CATEGORIZE the part is replaced in the unit is diagnosed in front of the customer unit works correctly. I only found a lot of foam from the soap. I recommended that the client do a drum wash cycle to remove the excess.
We serviced a
SAMSUNG ELECTRON MICROWAVE
Model NQ70M6650DSAA
Near Miami Lakes, FL 33018
Alex
Job Details: 12/27/2023
Replaced all parts
We serviced a
LG REFRIGERATOR
Model LFX25975ST/02
Near Homestead, FL 33032
Francisco
Job Details: 12/27/2023
"leaking and lcd panel not working and ice maker flap not closing, test unit found display board not working, and broken ice container, order parts, reschedule call ; ordrng 1 5075JA1044K (Ref ice cucket) and 1 6421JB2002P (Ref solenoid) and 1 ABN72909901 (Ref dispenser ice chute) and 1 ACQ36821618 (Ref dispenser assembly)"
We serviced a
SPEED QUEEN WASHER
Model AWN432SP113TW04
Near Pompano Beach, FL 33060
Antonio
Job Details: 12/27/2023
"Customer complaint RECALL AV | STILL NOT WASHING EVEN A PLUMBER ALREADY CHECKED IT The client called the plumber and changed the hoses and the wall valve but the cold water still does not have enough pressure in the line, this causes failures when washing since it will delay the filling due to the low water pressure, the hot water has enough pressure correct, I showed it to the client physically so that he could explain to the plumber that the pipe may have a defect since it is only there in the entire house. customer will call the plumber again."
We serviced a
GENERAL ELECTRIC FREEZER
Model GSS25GMHES
Near Cooper City, FL 33328
Alex
Job Details: 12/27/2023
Replaced led
We serviced a
GENERAL ELECTRIC OVEN
Model J SP42B0K4BB
Near Palmetto Bay, FL 33158
Jessy
Job Details: 12/27/2023
I return it to Cosmo Home to replace range user interface with new user interface. I tested oven and bake at 400°. He is working properly now.
We serviced a
GENERAL ELECTRIC WASHER
Model GUD27ESSM1WW
Near Homestead, FL 33034
Antonio
Job Details: 12/26/2023
"Customer complaint 1816340633, , rework Tech Antonio from GATOR APPLIANCE REPAIR, INC called in on this GE laundry center stating the gearcase is noisy again. Tech will need to order the gearcase again approved by techline I spoke with Erik from NEW and he told me that if he can hear the noise in the unit he gave me permission to order the gear case and additional parts.; ordrng 1 WH49X27322 (KIT TRANSMISSION PLATFORM ASM & NUT) and 1 WH01X10606 (SPRING SHIFTER) and 1 WH05X27185 (CLUTCH) and 1 WH18X27186 (MODE SHIFTER ASM) and 1 WH49X27323 (KIT TRANSMISSION PULLEY, NUT, WASHERS)"
We serviced a
SCOTSMAN ICE MAKER
Model SCY756GGG
Near Lighthouse Point, FL 33064
Alex
Job Details: 12/26/2023
Performed maintanance and cleaninh
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF24R7201DT/AA
Near Oakland Park, FL 33334
Alex
Job Details: 12/26/2023
Replaced all parts
We serviced a
SUMMIT REFRIGERATOR
Model ADRF244-CSS
Near Miami, FL 33143
Francisco
Job Details: 12/26/2023
"ERROR CODE: E5 E1, NO POWER AT ALL, after replaced main board, power go to display board, but display not working, called Summit, they bpgoing to send display board to office, reschedule call; saved tckt"
We serviced a
SCOTSMAN ICE MAKER
Model SCY756GGG
Near Lighthouse Point, FL 33064
Alex
Job Details: 12/26/2023
Performed maintanance and cleaninh
We serviced a
HAIER DISHWASHER
Model QDT125SSL0SS
Near Miami, FL 33134
Jessy
Job Details: 12/26/2023
"Customer complained dishwasher door closing I checked dishwasher and the door hinge on right side is worn the cost to replace dishwasher right side door hinge ordrng 1 WD01X24621 (Door Hinge right side)"
We serviced a
SAMSUNG ELECTRON HOME LAUNDRY ELE
Model DVESOR5200W/A3
Near Homestead, FL 33035
Jessy
Job Details: 12/26/2023
I put the control board part in that I need; ordrng 1 DC92-02527J (Dryer electronic control board assembly)
We serviced a
SAMSUNG ELECTRON WASHER
Model WF45T6000AW/A5-54
Near Miami, FL 33170
Jessy
Job Details: 12/26/2023
"Customer complained washer going off balance, but never shows code I checked washer and it is leveled the damper weak making washer go off balance ; ordrng 1 DC66-00470D (Washer shock absorber)"
We serviced a
SAMSUNG ELECTRON DISHWASHER
Model DW80K7050UG
Near Plantation, FL 33322
Alex
Job Details: 12/26/2023
Drain pump impeller broke off. Drainhose is pinched; ordrng 1 DD97-00403A (Drain hose) and 1 DD81-01527A (Drain pump)
We serviced a
LG DRYER
Model DLEX9500K
Near Cutler Bay, FL 33157
Antonio
Job Details: 12/26/2023
"Customer complaint NOT DRYING (Dispatch Type: Recall)**Authorization Required** | RECALL AV recheck the unit again, found additional faults with the belt and rollers, replacement is required; ordrng 4 AGM75510755 (Dryer drum support roller assembly)s and 1 4400EL2001D (Dryer Drum Belt)"
We serviced a
SAMSUNG ELECTRON DRYER
Model DVE50R5400V/A3
Near Miami, FL 33175
Antonio
Job Details: 12/26/2023
Customer complaint DRYER WONTT STOP SPINNINGSNWRC3B7EE00-1 The part in the unit is replaced. It is diagnosed in front of the client. Unit works correctly.
We serviced a
SUMMIT REFRIGERATOR
Model SBC682
Near Miami, FL 33193
Francisco
Job Details: 12/26/2023
"NOT COOLING BELOW 40 DEGRESS, called Summit Appliance order evaporator fan motor, display and main board, direct to customer home, reschedule call; saved tckt"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF263TEAESR/AA
Near Sunrise, FL 33326
Alex
Job Details: 12/26/2023
Replaced all parts; eml tckt failed
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF26J7500SR/AA03
Near Miami, FL 33165
Francisco
Job Details: 12/26/2023
"ice maker is still making noise, test unit called NEW tech line, spoke with Mark, order evaporator cover assembly and main board, called Customer before the appointment they have to defrost refrigerator, reschedule call; ordrng 1 DA97-12608B (Evaporator cover assembly) and 1 DA97-00384R (Main PCB)"
We serviced a
KENMORE WASHER
Model 41761712510
Near Miami, FL 33131
Jessy
Job Details: 12/26/2023
I return customer home to replace washer drain pump with new drain pump I tested washer drain pump and its working properly
We serviced a
GENERAL ELECTRIC HOME LAUNDRY ELE
Model GTW330ASK4WW
Near Miami, FL 33168
Antonio
Job Details: 12/26/2023
Customer complaint OPERATIONS-DISPENSER NOT WORKING The parts are installed in the Gear Case unit and other parts. The unit responds satisfactorily and does not make noise. It is diagnosed in front of the client. The unit completed the cycle without problems.
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model CWE19SP4NBW2
Near Miami, FL 33135
Francisco
Job Details: 12/26/2023
"Not sealing properly DOOR-ISSUE WITH DOOR SEALING, DOOR-NOT CLOSING/SEALING, test unit replaced foulty flipper assembly, problem fixed complete call"
We serviced a
SAMSUNG ELECTRON WASHER
Model WF45K6500AV/A2-51
Near Davie, FL 33331
Antonio
Job Details: 12/22/2023
"Customer complaint Washer starts cycle, pauses and then cancels Error Code :None The ordered parts are installed and diagnosed in front of the customer. unit is working without problems."
We serviced a
SAMSUNG ELECTRON WASHER
Model WA50R5200AW/US-02
Near Tamarac, FL 33321
Antonio
Job Details: 12/22/2023
"Customer complaint UR error code I replaced the suspensions, a few days ago, she called again since the Ur error continued, I asked her for clothes or something heavy to wash after doing the calibrations and diagnoses without clothes, I told the client to do the washing to see how she does it We placed a weighted blanket and performed a normal cycle, I waited until the cycle finished and worked correctly and did not show the rocking error. unit remained working, I told you that if you had any problems, contact the company."
We serviced a
VIKING MICROWAVE
Model VMOS00
Near Coral Gables, FL 33156
Jessy
Job Details: 12/22/2023
"I return to customers home to replace microwave control board with new control board. I install control board, then tested. It did not blow the fuse, but the display didnt come on unplug it check fuse fuse was good plugged back in check for power at noise filter. There is 120 Volts at the noise filter, I took new control board out and put all control board back and it blew the fuse again I dont think the new control board is any good customer says shell just replace it I did inform customer Office will contact her and let her know how much shell be getting back."
We serviced a
MIELE DISHWASHER
Model G4970
Near Coral Gables, FL 33143
Jessy
Job Details: 12/22/2023
Ill reach out to customer home to replace dishwasher circulation pump with new part and then tested dishwasher and it is working properly now
We serviced a
SAMSUNG ELECTRON HOME LAUNDRY ELE
Model WA50R5400AW/US-03
Near Coral Springs, FL 33076
Antonio
Job Details: 12/22/2023
"Customer complaint not spinning properly OPERATIONS-SPIN CYCLE NOT WORKING PROPERLY Client indicates that a couple of weeks ago another company believes that Samsung replaced the suspensions, she called again since the Ur error continued, I asked her for clothes or something heavy to wash after doing the calibrations and diagnoses without clothes, tell the client who did the washing to observe how it is done, we placed a weighted blanket and performed a normal cycle, waited until the cycle finished and worked correctly, it did not show the balancing error. I gave instructions to the client for use and how to handle the type of clothing so that there is no imbalance when doing the spin and that the quick wash cycle must be very careful since it is a cycle that is very gentle and does not support much clothes. I include a photo and attach it to the Asurion service bench"
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDT695SSJ0SS
Near Coral Springs, FL 33067
Antonio
Job Details: 12/22/2023
"Customer complaint Makes beeping sound at different times. Sometimes will not turn on and have to unplug it and 2/2 plug back in to make it work. When finish cycle green light should come on to confirm cycle is complete and it doesn't come on. The parts are installed in the unit, it is diagnosed in front of the client and the unit is adjusted to the counter bar, it is level in front of the client, the unit works correctly."
We serviced a
KITCHENAID INCOR REFRIGERATOR
Model KUIC18PNXS
Near Coconut Creek, FL 33073
Alex
Job Details: 12/22/2023
Replaced all parts
We serviced a
GENERAL ELECTRIC HOME LAUNDRY ELE
Model GTW465ASN0WW
Near Miami, FL 33145
Jessy
Job Details: 12/22/2023
I return to customer home to fully check washer in diagnostic test and the control board isnt let me go to different stages of the diagnostic test. The lights are just flickering. I did call Tech-Support and talk to Mark all virtual and let him see how the control board is responding. He told me to replace the control board. ; ordrng 1 WH22X28845 (PCBA)
We serviced a
LG WASHER
Model WM2101HW
Near Miami, FL 33131
Jessy
Job Details: 12/22/2023
Customer complained washer leaking water I checked washer for water leak and its leaking from the cold water water the middle water valve solenoid is leaking from the top customer she will replace washer ; ordrng 1 5221ER1003C (Washer Water Inlet Valve)
We serviced a
LG ELECTRONICS RANGE
Model LRE3083ST/01
Near Parkland, FL 33067
Alex
Job Details: 12/22/2023
Replaced all parts
We serviced a
GENERAL ELECTRIC WASHER
Model GTW460ASJ6WW
Near Deerfield Beach, FL 33442
Antonio
Job Details: 12/22/2023
"Customer complaint Not getting a lot of water. Half the cloths are not getting washed. OPERATIONS-WATER FILL OVERFILL NO FILL Failures with the main board, it does not completely detect the water filling, check the pressure switch hose and it is fine, additional failures with the water valve, it is dripping, replacement of the indicated parts is recommended.; ordrng 1 WH13X26535 (WATER VALVE GASKET ASSEMBLY) and 1 WH22X36498 (MAIN CONTROL BOARD W/INSTRUCTIONS TL WASHER LE)"
We serviced a
SAMSUNG ELECTRON WASHER
Model WF50R8500AV/US
Near Miami, FL 33138
Jessy
Job Details: 12/22/2023
"Customer complained washer leaking water customer did tell me after the company fix the soap dispenser the washer start leaking, I checked washer and Customer was doing a load of clothes I could see the water leaking from underneath where the drain pump is I took the top off then when I took it dispenser drawer out water went everywhere so I checked all the hoses. And the hose underneath the soap dispenser that connects to the soap dispenser and the door boot is the hose thats leaking they didnt put the clamp back right underneath the soap dispenser. for the hose and the connection on the door boot the clamp isnt there, so is leaking water from underneath the soap dispenser and from the door boot the clamp that was replaced cut the rubber hose because he screwed it in too tightly you cant get hose clamps, separate you have to order the whole soap dispenser housing ; ordrng 1 DC97-21471N (Soap dispenser, housing assembly)"
We serviced a
KENMORE MICROWAVE OVEN
Model 40185059210
Near Miami Gardens, FL 33056
Jessy
Job Details: 12/22/2023
"Call Summer complaint microwave, not working I check microwave when I took the grill and the control panel off. I could see someone cut two wires and use the wire nut to connect them back together. I can also see Customer never clean filters. Microwave is full of grease. I dont know what all needs done after day cut and we connect at the YS because looking at the top, where the screws are at the cabinet is old It looks like once I take it down you wont be able to mount it back. The control board isnt responding. Wanted to fuse is blown this is a control board issue I dont think we should even touched. Its just the fact that they took those wires and cut them and used a wire nut. This job is going to be a problem if we touch it. I want to talk to Gary about this job. before we attempt to order anything. ; saved tckt"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF28R7351SR/AA
Near Tamarac, FL 33321
Alex
Job Details: 12/22/2023
Replaced ff cover t sensor assembly and main pcb
We serviced a
SAMSUNG ELECTRON HOME LAUNDRY ELE
Model DVESOR5200W/A3
Near Homestead, FL 33035
Jessy
Job Details: 12/21/2023
I dont know who put this call on my route I was here Monday and I ordered a control board. they gave it back to me as a new call the customer told me someone at the office told her the control board came in. You gave me this call with no control board and as a new call.; eml tckt failed
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF23M8570SG/AA05
Near Miami, FL 33176
Francisco
Job Details: 12/21/2023
"Not making ice anymore ICE MAKER-LEAK WATER, test unit order broken ice container, reschedule call ; ordrng 1 DA97-17285A (Ref ice container assembly)"
We serviced a
SUB ZERO REFRIGERATOR
Model 532
Near Miami, FL 33176
Francisco
Job Details: 12/21/2023
"RECALL FC | WONT STOP MAKING ICE & LEAKING, when arrived ice maker start making ice, unit working fine, complete call"
We serviced a
COSMO MICROWAVE
Model n/a
Near Homestead, FL 33030
Jessy
Job Details: 12/21/2023
Customer complained microwave door opening I checked microwave door when I push the door open on touch pad the motor on the right is making noise like its not catching to make door open the light comes on and the door moves a little but dont open I called Cosmo tech support and talked to ken garys gonna have to find a part for the microwave when you get back ; saved tckt
We serviced a
GENERAL ELECTRIC OVEN
Model J SP42B0K4BB
Near Palmetto Bay, FL 33158
Jessy
Job Details: 12/21/2023
Customer complained range error F7 I checked error their a stuck key on touch pad I checked touchpad and its not responding in any of the functions on the touchpad. If I push to start beeps if push clear it beeps I ordered to touch pad; ordrng 1 WB27T10481 (Touch pad)
We serviced a
IKEA DISHWASHER
Model n/a
Near Miami, FL 33161
Antonio
Job Details: 12/21/2023
"Customer complaint NOT CLEANING THE DISHES, DISHES IS NOT DRYING AS WELL the part is replaced in the unit is diagnosed in front of the customer unit works correctly. client will be performing washing cycles in the dishwasher, it is recommended that you purchase JetDry from Fisnish or Cascade so that the drying of the dishes works correctly"
We serviced a
SAMSUNG ELECTRON HOME LAUNDRY ELE
Model DV42H5000EW/A304
Near Miami, FL 33175
Jessy
Job Details: 12/21/2023
"Customer complained dryer turns off and normal and heavy duty ,permanent press quick dry after 10 minutes and time dry is the only cycle that works I tested normal cycle with two big towels, wet and after 10 minutes dryer. Stop same thing in quick dry check moisture sensor It is a little corroded. Mark from Tech-Support advised me to replace the control board on filter housing assembly ; ordrng 1 DC61-16160B (Dryer filter housing assembly) and 1 DC92-00669W (Main control board)"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF263BEAESR/AA01
Near Miami, FL 33185
Francisco
Job Details: 12/21/2023
"1815698710, , Ice maker is freezing has tried tb steps, test unit, found left door not closing all the way, replaced foulty door closer, truck stock part #DA97-12625A, complete call; eml tckt failed"
We serviced a
SAMSUNG ELECTRON DRYER
Model DV42H5200EW/A3-04
Near Miami, FL 33179
Antonio
Job Details: 12/21/2023
"Customer complaint the dryer is going off the rail when drying Defective rollers and idler were found, it was replaced with available stock, the unit was diagnosed in front of the customer and warmed up and worked correctly.; used 4 DC97-16782A (ROLLER), and 1 DE634A (Idler Puley) from stock"
We serviced a
GE REFRIGERATOR
Model GNE27JGMAFWW6
Near Biscayne Park, FL 33161
Alex
Job Details: 12/21/2023
Replaced all parts
We serviced a
SAMSUNG ELECTRON WASHER
Model WA45T3400AW/A4-00
Near Pembroke Pines, FL 33024
Antonio
Job Details: 12/21/2023
"Customer complaint loud banging noise The suspensions are replaced in the unit, the clutch or GearCase is replaced in the unit. Calibration is carried out, the unit works correctly and no longer generates noise as it did, the client will be carrying out tests with washing cycles."
We serviced a
SAMSUNG ELECTRON WASHER
Model WA52M7750AV/A4-01
Near Davie, FL 33314
Antonio
Job Details: 12/21/2023
"Customer complaint The water valve recommended by the technical support line was installed, Tim, I told him that when the unit was off, it continued to fill with a lot of pressure of water, he told me that the problem was the water valve, replaced it, I performed all the diagnostics on the unit and it was satisfactory. The client will be carrying out tests with washing cycles."
We serviced a
SAMSUNG ELECTRON WASHER
Model WA50R5400AV/US03
Near Miami, FL 33144
Jessy
Job Details: 12/21/2023
Customer complained Washer stops during spin cycle I started washer in diagnostic to check for error codes and when started to spin it started to banging in high speed spin. I ordered suspension rods.; ordrng 4 DC97-16350U (Washer Suspension Rod and Spring Assembly)s
We serviced a
WOLF MICROWAVE
Model MD24TE/S
Near Miami, FL 33133
Jessy
Job Details: 12/21/2023
"I return to customer home to replace microwave user interface control with new control installed control then tested after setting. The clock the microwave then set cook timer for one minute but now it wont let me start a microwave then controller came up. Once I was able to get it off, I tried to start. It kept going to defrost then set time kept coming up on display it just randomly start going to different settings with the new control. I didnt do this with the whole control I called tech support and talk to Dan. I did tell him I called in on the 13. He said he see the note I told him the issue is the same but washer now the display is randomly moving from ceiling to sell. He told me to replace the whole control panel assembly.; ordrng 1 828279 (Control panel assembly)"
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model CWE19SP4NBW2
Near Miami, FL 33135
Francisco
Job Details: 12/21/2023
"Not sealing properly DOOR-ISSUE WITH DOOR SEALING, DOOR-NOT CLOSING/SEALING, test unit order broken flipper assembly, reschedule call ; ordrng 1 WR17X25027 (Ref flipper assembly)"
We serviced a
LG ELECTRONICS DRYER
Model DLEX90000V
Near Fort Lauderdale, FL 33301
Antonio
Job Details: 12/21/2023
"Customer complaint NOT TURNING ON Check the unit did not turn on, disconnect the power and restore the unit, check the cable connections and the unit started working, it was diagnosed several times in front of the customer, the unit warms up and works correctly."
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF263BEAESR/AA
Near Miami, FL 33142
Alex
Job Details: 12/21/2023
Sealed system and insulation problem Per Mark unit will go for buy out
We serviced a
ELECTROLUX WASHER
Model EWFLS70JIW1
Near Miami Beach, FL 33140
Jessy
Job Details: 12/21/2023
I return to customer home to replace washer water valve with new washer water valve the water valve is broken. I did talk to Gary he thought it didnt matter that it was broke. It was still work. I told you know what I need that part amount to he said to re-order it.; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED9270XW1
Near Miami Beach, FL 33140
Jessy
Job Details: 12/21/2023
I return to customer home to replace dryer element and thermal cut off with new parts I tested dryer and it is working properly
We serviced a
OTHER REFRIGERATOR
Model IK8FXNGFDM02
Near Miami Beach, FL 33139
Francisco
Job Details: 12/21/2023
ICEMAKER PRODUCING DIRTY ICE, test unit replaced foulty icemaker, complete call use part #4317943, truck stock ; used 1 4317943 (Ref ice maker) from stock"
We serviced a
GENERAL ELECTRIC HOME LAUNDRY ELE
Model GFW650SPN0SN
Near Pembroke Pines, FL 33027
Antonio
Job Details: 12/21/2023
Customer complaint leaking water at the front door/ door keeps locked and unlocked DOOR-NOT CLOSING / NOT The ordered parts are installed and diagnosed in front of the client. unit remains working without problems. There was no leak in the time I spent diagnosing the installation of the parts.
We serviced a
GENERAL ELECTRIC FREEZER
Model GSS25GMHES
Near Cooper City, FL 33328
Alex
Job Details: 12/20/2023
Adjusted freezer fan noiseLed is bad; ordrng 1 WR55X26671 (Led light)
We serviced a
SAMSUNG ELECTRON HOME LAUNDRY ELE
Model WA45T3200AW/A4
Near Miami, FL 33170
Jessy
Job Details: 12/20/2023
Customer complained washer filling hot water and cold wash. I checked water supply lines and the hot water was connected to the cold water side in the cold water was connected to the hot water side. I connect both sides back properly test washer in quick wash and it filling correct water now
We serviced a
GE COOKTOP
Model JP5030SJ1SS
Near Miami, FL 33144
Antonio
Job Details: 12/20/2023
"Customer complaint GLASS IS BROKEN | 2/3 Unit has broken glass, photos are included for evidence, part numbers to request are attached.; ordrng 2 WB07X25210 (TRIM ASSEMBLY - STAINLESS STEEL)s and 1 WB62X26843 (MAINTOP & USER INTERFACE ASSEMBLY) and 1 WB35X24125 (INSULATION TAPE FOAM) and 1 WB02X26088 (RANGE FOAM TAPE)"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF28NHEDBSR/AA
Near Weston, FL 33332
Alex
Job Details: 12/20/2023
Replaced all parts. Additionally replaced ice maker - need it backJob is complete; ordrng 1 Da97-15217d (Ice maker)
We serviced a
GENERAL ELECTRIC HOME LAUNDRY ELE
Model GTW465ASN0WW
Near Miami, FL 33145
Jessy
Job Details: 12/20/2023
Customer complained washer not draining //not spinning the customer will needs need to make washer accessible by taking the dryer out so I can have access to the washer ; eml tckt failed
We serviced a
LG ELECTRONICS WASHER
Model WT1701CV/01
Near Miami, FL 33176
Antonio
Job Details: 12/20/2023
Customer complaint Customer mentioned the washer is leaking water inside The part in the unit is replaced. It is diagnosed in front of the client. Unit works correctly.
We serviced a
GENERAL ELECTRIC DISHWASHER
Model PDW9280N00SS
Near Miami, FL 33186
Antonio
Job Details: 12/20/2023
"Customer complaint will not power on. When checking the unit, it seemed frozen, I disconnected it from the power and then restored it. I diagnosed it in front of the client. The unit is working, the client will be doing washing cycles to check its operation."
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF22R7351SR/AA
Near Miami, FL 33183
Francisco
Job Details: 12/20/2023
"Will not make ice UNABLE TO CATEGORIZE FAILURE-UNEXPECTED FAILURE CATEGORY, test unit replaced parts to fix ice production, complete call"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF28R6201SR
Near Oakland Park, FL 33311
Alex
Job Details: 12/20/2023
Adjusted ice room. Replaced ice maker and donut- need it back Cx will open cabinet panel and adjust water preassure themselve Job is complete; ordrng 1 DA97-15217d (Ice maker) and 1 Da97-12594a (Donut) and 1 Silicone
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF23M8070SR
Near Coconut Creek, FL 33063
Alex
Job Details: 12/20/2023
Frozen ice room . Ice bin is not comming out; ordrng 1 DA97-13718C (Ice maker) and 1 Silicone and 1 DA97-17285A (Ice bin)
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF23M8090SG/AA
Near Coconut Creek, FL 33073
Alex
Job Details: 12/20/2023
Replaced ice maker and adjusted ice room Job is complete; ordrng 1 DA97-13718C (Ice maker) and 1 Silicone
We serviced a
SPEED QUEEN DRYER - ELECTRIC
Model ADE4BRGS175TW01
Near Miami, FL 33144
Antonio
Job Details: 12/20/2023
"Customer complaint NOT TUMBLING; PLEASE CALL CUSTOMER TO VERIFY APPT. DATE & TIME, THANK YOU! IF SPANISH SPEAKING A Damaged idler was found, it was replaced with available stock, diagnosis was made by the housekeeper and the unit warmed up and worked correctly.; used 1 D516792 (IDLER LEVER BBS & WHEEL) from stock"
We serviced a
SAMSUNG ELECTRON OVEN
Model NQ70M7770DG/AA
Near Hialeah, FL 33013
Jessy
Job Details: 12/20/2023
I return to customers home to replace microwave oven combo control boy with new control board high tested control board and it is working properly now
We serviced a
GE WASHER
Model GHWN4250D1WW
Near Miami Shores, FL 33150
Jessy
Job Details: 12/20/2023
I return to customer to recheck washer customer said its not spinning water out washer I checked by filling up with water and doing a spin and drain cycle appointment and drain properly then I put two large towels inside on a quick wash a complete a cycle problem
We serviced a
SAMSUNG REFRIGERATOR
Model RF28K9580SR/AA02
Near Miami, FL 33147
Francisco
Job Details: 12/20/2023
"Customer complaint freezer not cooling properly, test unit, found refrigerant leak on ff side evaporator, and dispenser cover not working, order dispenser cover, evaporator, compressor, and dryer, allow extra time and labor, sealing system job, reschedule call ; ordrng 1 DA96-01140A (Ff side evaporator) and 1 NC1MV90ALP/E01 (Ref compressor) and 1 DA97-16622H (Dispenser cover) and 1 W10143759 (Dryer)"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF22KREDBSR/AA03
Near Hollywood, FL 33024
Francisco
Job Details: 12/20/2023
"1815167931, , water from the top to the middle sometimes | RECALL FC, test unit water filter leaking from water filter, Customer change water filter , problem fixed, complete call"
We serviced a
GENERAL ELECTRIC WASHER
Model GUD27ESSM1WW
Near North Bay Village, FL 33141
Jessy
Job Details: 12/20/2023
"Customer washer board is not working properly, stars blinking of the red light of the door I checked user interface control for washer by pushing button in hard and broke the plastic clips that hold control in place. I called Tech-Support and talk to Tim and let him take pictures of the button pushed in and the clip broke. He did not coverage. He also told me that they will call the customer and explain to them why they are denying coverage."
We serviced a
WHIRLPOOL DRYER
Model WED9270XW1
Near Miami Beach, FL 33140
Jessy
Job Details: 12/20/2023
"Customer complained dryer not heating I checked dryer element and fuses the heating element is reading between 9.7 and 8.9 ohms the high limit is reading open I have the heating element, but I dont have a thermal cut off kit .; ordrng 1 8318314 (Dryer thermal cut-off fuse kit) and 1 WP8544771 (Heating element)"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF23M8070SR/AA
Near Hillsboro Beach, FL 33062
Alex
Job Details: 12/20/2023
Insulation issue in the backPer Mark assurion will buy fridge out
We serviced a
FRIGIDAIRE MICROWAVE
Model FFCM1134LS
Near Homestead, FL 33032
Jessy
Job Details: 12/19/2023
Customer complained microwave not working I could check microwave fully because have get the small the tea bit with the hole in it the one I have is for the over of the range microwave ; saved tckt
We serviced a
GENERAL ELECTRIC FREEZER
Model CFE28UP2MCS1
Near Weston, FL 33327
Alex
Job Details: 12/19/2023
Freezing food in ff section; ordrng 1 Fffan and 1 WR55X10025 (FF temp sensor) and 1 WR55X38248 (Main pcb)