We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model DFE28JMKIES
Near Summerland Key, FL 33042
Antonio
Job Details: 12/06/2023
Customer complaint Lights began to get dim. LIGHT-LIGHT NOT WORKING The ordered parts are installed and diagnosed in front of the customer. unit is working without problems.
We serviced a
GE REFRIGERATOR
Model TFX20JRXDWW
Near Miami, FL 33131
Francisco
Job Details: 12/06/2023
"NOT COOLING , test unit found shorted heaters, replaced heater, charge Customer $539.28, complete call"
We serviced a
MIELE COOKTOP
Model KM5773
Near Miami, FL 33130
Jessy
Job Details: 12/06/2023
"Customer complained cooktop touch pad not working customer told me ever since the first company came out. The unit hasnt been working when I try to remove it from the countertop I can only move it a little bit to the left and not that much to the right not enough to get the screws out but if I try to go back to the left, itll actually hit the countertop, so I called Gary I talk to him on video he told me to have a customer have someone come out and make the unit accessible? I explain to the customer he needs to have someone come out and make the unit accessible because I cant pull it out properly to remove the glass top he said OK ; saved tckt"
We serviced a
ELECTROLUX WASHER
Model EFLS617SIW0
Near Miami, FL 33133
Jessy
Job Details: 12/06/2023
I return to customer home to recheck washer for error code and the issue is E11 means long fill I checked washer diagnostics test and water was filling very slow I then pull washer out and checked shut off valves and the cold water wasnt on fully had to push it back hard to push I sprayed WD40 it to free it then I was able to push it back I then went back into diagnostic testing testing all the filling and the washer is filling properly
We serviced a
MAYTAG HOME LAUNDRY ELE
Model MHW6630HC0
Near Key West, FL 33040
Antonio
Job Details: 12/06/2023
"Customer complaint Not spinning and not completing the wash cycle DIAGNOSTIC VISIT I see that the tube is wobbly too much. The client indicates that another company has already come 5 times and they have changed many parts. I explained to Mark from NEW and he told me that this was not a condition of how many visits the client has received. I explained to him that for me The problem is in the shock and suspensions which does not allow the spin to be done correctly, the drain hose is fine although the space is very small I could not access completely and the washing machine has a stack in the dryer to be able to replace the parts that Mark authorized me We must remove the unit, I require a second man but the client indicates that he is not going to pay for that and additionally, where the unit is, it has a support that does not allow me to roll the unit easily either,MarkW11316766; ordrng 4 W11316766 (Washer Shock Absorber)s and 2 W11314394 (Washer Suspension Spring)s and 1 0000000 (2 Man)"
We serviced a
VIKING MICROWAVE
Model VMOS00
Near Coral Gables, FL 33156
Jessy
Job Details: 12/05/2023
"Customer complained microwave no power I checked microwave the fuse on noise filter was blown the cnt fuse has proper ohms, but the connections are very dark I replaced fuse on noise filter, start it microwave turn it off after making a loud noise and blow the fuse on noise filter I called tech support and talked to Dorian he had check transformer and its not give me a proper power. He told me to replace that and also replace the CNT fuse the cost to replace microwave transformer CNT fuse and noise filter, fuse Gary will call customer with full estimate ; ordrng 1 PM100016 (CNT FUSE) and 1 019082-000 (Microwave, transformer)"
We serviced a
MAGIC CHEF REFRIGERATOR
Model HMDR1000BE
Near Homestead, FL 33033
Francisco
Job Details: 12/05/2023
"NOT COOLING, test unit replaced shorted display board, insurance send Customer home, complete call"
We serviced a
FRIDIAIRE DRYER
Model FAQE7111LW0
Near Miami, FL 33143
Jessy
Job Details: 12/05/2023
"I turned to customer home to replace dryer, heating element, thermistor high limit thermostat with new parts I tested dryer it came on, but the heating element never start to heat so I took it apart again checked all the fuses heating element and they all tested good call Tech-Support first I talk to Richard he had me checking for voltage at the red wire coming into dryer. Do you have 120? Yeah me check voltage at the door switch. Also had me checking the wire at the limiter it didnt have 10 V so he had me to take everything apart once that happened the phone hung up. I actually end up talking to two people before I get taken, his name is Doug. We check continuity at the wires for the limiter door, switch the door switch, wise hair, continuity at the control board the limited why I say continuity at control board but it didnt have continuity. From the water is coming out of the back of the bulkhead Doug said there must be a internal short in the wiring that I will have to replace the wiring going down to the limiter to get the proper voltage to make the heating element come on. He did give me the part number for the wiring harness. I did inform the customer they will be charge for the wiring harness, and Office will call them with the price. ; ordrng 1 137033500 (Wiring harness)137033500 (Wiring harness)"
We serviced a
GENERAL ELECTRIC WASHER
Model GTW335ASN1WW
Near Florida City, FL 33034
Antonio
Job Details: 12/05/2023
"Customer complaint agitator not spinning techlineD:s// tech called in about unit requesting authorization to replace the gearcase, makes too much noise when it spins, tech is authorized to replace the gearcase in the unit Additionally, the bottom of the unit was checked and a worn pulley, cluth and belt was found, causing it to not wash correctly. Additionally, the unit with clothes began to walk and jump, suspensions are recommended.; ordrng 1 WH03X33729 (GEARCASE) and 1 WH05X24185 (CLUTCH) and 1 WH01X24434 (SPRING CLUTCH) and 2 WH16X26911 (ROD & SPRING ASSEMBLY LEFT - WHITE)s and 2 WH16X26910 (ROD & SPRING ASSEMBLY RIGHT - GREEN)s and 4 WH01X26970 (BALL JOINT UPPER)s and 1 WH01X27538 (BELT DRIVE) and 1 WH03X32097 (TRANSMISSION PULLEY & NUT)"
We serviced a
LG ELECTRONICS REFRIGERATOR
Model LFXS30726S/00
Near Miami, FL 33155
Francisco
Job Details: 12/05/2023
"Fridge is still having issues. It will get cold, thaw out and get cold again |, test unit found refrigerant leak on ff side evaporator, and condenser order parts, allow extra time and labor, reschedule call ; ordrng 1 ADL73341415 (Ref evaporator) and 1 ACG73645002 (Ref condenser coli) and 1 W10143759 (Dryer)"
We serviced a
FRIGIDAIRE RANGE
Model FFEH3054USA
Near Coral Gables, FL 33146
Jessy
Job Details: 12/05/2023
"Customer complained range left burner getting to hot and the oven not getting to temperature I checked range burner and temperature sensor the left dual burner stay on 4,5,and 6 the oven the burner switch is shorted the temperature sensor does it have proper resistance? The bake element has 11 ohms I ordered temperature sensor,burner switch and bake element ; ordrng 1 316490003 (Range Oven Temperature Sensor) and 1 RangeBakeElement316413800 (Range Bake Element) and 1 316238202 (Range Dual Surface Element Control Switch)"
We serviced a
ELECTROLUX WASHER
Model EFLS617SIW0
Near Miami, FL 33133
Jessy
Job Details: 12/05/2023
Customer didnt answer the phone when I call I called three times and left voicemails. Brenda called her. She still didnt answer and Brenda called both numbers. Office will reschedule customer. ; saved tckt
We serviced a
LG ELECTRONICS DISHWASHER
Model LDF5545ST
Near Miramar, FL 33025
Alex
Job Details: 12/05/2023
Touchpad not responding; ordrng 1 AGL75172601 (Touch panel)
We serviced a
SAMSUNG ELECTRON DRYER
Model DV42H5200EW/A3-01
Near Homestead, FL 33030
Antonio
Job Details: 12/05/2023
Customer complaint dryer when you want to start it goes off POWER-NO POWERTech Antonio from Gator Appliance called in on this Samsung dryer stating the dryer immediately shuts off after pressing start. Tech had disconnected the loads even the motor then actuated the belt switch. There is either a short in the wiring or the customer's power can't handle the load of the motor. Based on how long the customer has been without a dryer and the more time it will take without an exact cause I will send this in for buyout 28 review
We serviced a
KUCHT COOKTOP OR RANGE
Model n/a
Near Miami, FL 33133
Jessy
Job Details: 12/05/2023
"I return to customer home to replace range burner igniter with new part when I started to install the igniter, I noticed the new one did not sit in the jet holder because it was too big. Its different than original igniter so I called Gary and explain to him that they new igniter is different then old igniter also said Ive been trying to repair this unit for 2 1/2 months and they keep sending us the wrong part. Hes going to have American Home Sheild transfer. It is called to someone who works on this brand? ; eml tckt failed"
We serviced a
VIKING MICROWAVE
Model VMOC206SS
Near Miami, FL 33133
Jessy
Job Details: 12/05/2023
I return to customer home to replace microwave CNT fuse with new fuse I tested microwave in front of customer and microwave is working properly
We serviced a
GE WASHER
Model GHWN4250D1WW
Near Miami Shores, FL 33150
Jessy
Job Details: 12/05/2023
I return to customer home to replace washer pressure switch and water valve with new parts. I tested washer and the pressure switch and water valve all working properly.
We serviced a
LG ELECTRONICS REFRIGERATOR
Model LFXS26596/02
Near Miami, FL 33176
Francisco
Job Details: 12/05/2023
"not cooling COOLING-REFRIGERATOR AND FREEZER NOT COOLING, test unit found shorted compressor, unit have refrigerant R600, called NEW, they going to transfer call, complete call"
We serviced a
SAMSUNG ELECTRON DISHWASHER
Model DW80F800UWS/AA-01
Near Palmetto Bay, FL 33157
Antonio
Job Details: 12/05/2023
"Customer complaint leaking There is a leak through the inner door and the fan seal, it is recommended to replace the indicated parts. Please take 2 hours to do this job, try to adjust but after a while the water leak continued.; ordrng 1 DD82-01090A (Dishwasher Door Inner Panel Assembly) and 1 DD61-00203B (Dishwasher fan cover bracket) and 1 DD62-00044A (Dishwasher door vent seal)"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF265BEAESR/AA-02
Near Palmetto Bay, FL 33157
Antonio
Job Details: 12/05/2023
"Customer complaint The part in the unit is replaced. It is diagnosed in front of the client. Unit works correctly. Light and ice maker failing ICE MAKER-NOT MAKING ICE/MAKING ICE SLOWLY, LIGHT-LIGHT NOT WORKING"
We serviced a
GAGGENAU DISHWASHER
Model GHJHHHHJ
Near Miami Beach, FL 33141
Alex
Job Details: 12/05/2023
Per cx already drains ok
We serviced a
LG ELECTRONICS REFRIGERATOR
Model LFXS30726S/00
Near Miami, FL 33155
Francisco
Job Details: 12/05/2023
"Fridge is still having issues. It will get cold, thaw out and get cold again |, test unit found refrigerant leak on ff side evaporator, and condenser order parts, allow extra time and labor, reschedule call ; ordrng 1 ADL73341415 (Ref evaporator) and 1 ACG73645002 (Ref condenser coli) and 1 W10143759 (Dryer)"
We serviced a
SUB ZERO REFRIGERATOR
Model 532
Near Miami, FL 33176
Antonio
Job Details: 12/05/2023
Please see notes tech 2
We serviced a
SAMSUNG DISHWASHER
Model DW80F800UWS
Near Miami Beach, FL 33140
Alex
Job Details: 12/05/2023
Liner alignmemt problem ex
We serviced a
LG ELECTRONICS REFRIGERATOR
Model LFC22770ST
Near North Miami Beach, FL 33160
Alex
Job Details: 12/05/2023
Replaced all parts
We serviced a
GENERAL ELECTRIC WASHER
Model GFW450SPM1DG
Near Hallandale Beach, FL 33009
Antonio
Job Details: 12/04/2023
"Customer complaint When I arrived at the client's site, he left me a note telling me that I could enter through the Patio following his instructions since he was not at home, enter through the patio, install the ordered part and leave the unit working, send a video to the client so that see that the unit was working. I leave leaving everything as I found it and communicate with the client before leaving the property."
We serviced a
GE REFRIGERATOR
Model ZICS360NRILH
Near Lighthouse Point, FL 33064
Alex
Job Details: 12/04/2023
Door seal ripped ; ordrng 1 WR78X20985 (Door seal freezer)
We serviced a
FRIGIDAIRE HOME COOKING ELE
Model FGEW3066UFC
Near Cutler Bay, FL 33189
Jessy
Job Details: 12/04/2023
I return to customer home to replace wall oven cooling fan with new cooling fan I tested wall oven cooling fan in front of customer and its working properly
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GFS26GSNBSS
Near Coral Springs, FL 33065
Alex
Job Details: 12/04/2023
Replaced ff evap fan motor - need itbackJob is complete; ordrng 1 WR60X26866 (Ff evap motor)
We serviced a
LG HOME LAUNDRY ELE
Model DLEX7600VE
Near Miami, FL 33173
Jessy
Job Details: 12/04/2023
I return to customer home to replace dryer pulley with new pulley I tested dryer in front of customer and its working properly
We serviced a
LG ELECTRONICS HOME LAUNDRY ELE
Model WT1101CW/00
Near Plantation, FL 33324
Antonio
Job Details: 12/04/2023
"Customer complaint 1 backwards e talk to Dustin techline:Ds// tech called in about unit stating drain pump will not stop running at the end of the cycle tech replaced the drain pump, advised tech to check the pressure switch hose and pressure switch if ok then replace the main board talk to erick later and Tech Antonio from Gator called in needing the part # for the main pcb EBR76262102140 Code; ordrng 1 EBR76262102 (Washer Electronic Control Board)"
We serviced a
SAMSUNG ELECTRON OVEN
Model FER300SX
Near Margate, FL 33063
Alex
Job Details: 12/04/2023
"Old membrane is giving 'SE' error . But when you put new one in, it is not detected at all ; ordrng 1 DG34-00014A (Membrane) and 1 DE92-03045B (Control)"
We serviced a
LG REFRIGERATOR
Model LFX33975ST/02
Near Miami, FL 33177
Francisco
Job Details: 12/04/2023
"UNIT IS NOT COOLING | TRANSFER VENDOR, test unit found shorted compressor, replaced compressor, dryer, complete sealing system job"
We serviced a
BOSCH HOME LAUNDRY ELE
Model WTG86400UC/08
Near Miami, FL 33126
Jessy
Job Details: 12/04/2023
I return customer home to replace dryer door. With new door when I took door out the box I noticed it didnt have the magnet to the top of the door. It had a long metal piece sticking out. I called Tech-Support and talk to Eric and he told me that was the wrong door because he didnt put in with the magnet that they will order the door and send it to the office ; ordrng 1 11015584 (Door assembly)
We serviced a
SAMSUNG ELECTRON HOME LAUNDRY ELE
Model WF45N5300AW/US-51
Near Wilton Manors, FL 33311
Antonio
Job Details: 12/04/2023
Customer complaint No longer spinning. Not turning on. The ordered parts are installed and diagnosed in front of the customer. unit is working without problems.
We serviced a
SAMSUNG ELECTRON HOME LAUNDRY ELE
Model WA50K8600AV/A2-01
Near Coral Springs, FL 33071
Antonio
Job Details: 12/04/2023
"Customer complaint when the customer tries to wash the control panel does not recognize the command he select . will start the cycle and then it will stop and not complete load. Call NEW and talk to Mark, he told you that the unit is showing a PC error, faults with the clutch, he provided me with the part numbers to order.; ordrng 1 DC31-00090B (Clutch) and 1 DC97-18439B (Washer Gear Case)"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model n/a
Near Miami, FL 33157
Francisco
Job Details: 12/04/2023
"Water leaking inside the fridge LEAK-LEAK WATER ON INSIDE, test unit replaced found temperature sensor, evaporated cover assembly, thermal fuse, and leakage kit, complete call"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5CHQXKQ03
Near Miami, FL
Francisco
Job Details: 12/04/2023
"UNIT IS NOT COOLING, test unit replaced foulty thermostat, and defrost timer, problem fixed complete call"
We serviced a
GENERAL ELECTRIC WASHER
Model GFW850SSN0WW
Near Miami Beach, FL 33140
Jessy
Job Details: 12/04/2023
Customer complained washer making loud noise in spin when its on max spin I tested washer with clothes in rinse /spin cycle and the noise is coming from the motor large pulley wheel the issue I will need to pull washer out and dryer is on top I I did call Tech-Support and talk to Stephen. He said customer will have to make unit accessible and they dont cover second maam. I called Brenda and asked how much is for a second me and she said $159.00 that I will need a second meal and the office will charge them for the second man. This stackable is in a small area where I cant get the oven Dolly and I will need to pull it out enough to where I can climb behind washer and access motor and pulley wheel so I can fully check the washer ; eml tckt failed
We serviced a
GENERAL ELECTRIC WASHER
Model GFW850SSN2WW
Near Coral Springs, FL 33071
Antonio
Job Details: 12/04/2023
Customer complaint The door is not locking and it would not cycle the washer machine The ordered parts are installed and diagnosed in front of the customer. unit is working without problems.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Fort Lauderdale, FL 33312
Alex
Job Details: 12/04/2023
Replaced all parts
We serviced a
GE RANGE
Model JBP64B0B1CT
Near Coconut Creek, FL 33066
Antonio
Job Details: 12/04/2023
Customer complaint BURNS TOO HIGH / 1 OF 2 The ordered parts are installed and diagnosed in front of the customer. unit is working without problems.
We serviced a
SAMSUNG ELECTRON DRYER
Model DVE45R6300V/A3-00
Near Coconut Creek, FL 33073
Antonio
Job Details: 12/04/2023
"Customer complaint NOT HEATING Defective heater, defective pulley, replaced with available stock, diagnosed in front of the customer, unit heats up and works correctly.; used 1 DC93-00154A (Heater Assembly), and 1 DE634A (Idler Pulley) from stock"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF27T5201SG/AA
Near Hialeah, FL 33018
Francisco
Job Details: 12/04/2023
"Customer complaint not making ice, went I was there last time, ice container was frozen block of ice, called NEW spoke with Mark, he say check water pressure, fix water pressure, and explain Customer defrost refrigerator to take ice container, Customer call against they didnt defrost refrigerator, explain Customer they have defrost refrigerator before call against, reschedule call ; eml tckt failed"
We serviced a
GENERAL ELECTRIC MICROWAVE
Model PVM9179SK1SS
Near Miramar, FL 33023
Alex
Job Details: 12/04/2023
Replaced capacitor and fuse - need backJob is complete; ordrng 1 WB27X10240 (Capacitor) and 1 Cf20fb (Fuse)
We serviced a
SAMSUNG RANGE
Model NE58N9430SG/AA
Near Miami Beach, FL 33141
Jessy
Job Details: 12/04/2023
Customer complained range glass top is cracked I checked glass top and the crack starts from the left side and goes across front of glass 6 inches from 6 inches from the right side the cost to replace range glass top is $ 818.55; ordrng 1 DG94-00889B (Glass Main Top)
We serviced a
LG ELECTRONICS WASHER
Model WT5680HWA
Near Coral Springs, FL 33067
Antonio
Job Details: 12/04/2023
"Customer complaint Standing water stuck in the liquid detergent reservoir. Using the extra rinse cycle will drain it out but otherwise it is always there and smells. ODOR-SOUR / MILDEW SMELL problems with the water valve client indicates that the water remains stagnant but then it starts to smell bad, client indicates that it should be used in the extra rinse cycle so that it can drain but after a few days it fills with water again and stagnates, failures with the water valve solenoid.; ordrng 1 AJU73213301 (Washer Water Inlet Valve Assembly)"
We serviced a
MIELE MICROWAVE
Model H408BM
Near Surfside, FL 33154
Jessy
Job Details: 12/04/2023
Customer complained microwave not heating I checked microwave when try to started microwave error F06 come up I called tech support and talked to jerry for more information on error and he said this a fault is for temperature sensor for the microwave broiler and bake I tested sensor with him and sensor is open I ordered temperature sensor ; ordrng 1 5812433 (Temperature sensor)
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF28R7351SR/AA
Near Hollywood, FL 33021
Alex
Job Details: 12/01/2023
Adjusted ice room . Replaced ice maker - need backJob is complete; ordrng 1 DA97-15217d (Ice maker) and 1 Silicone
We serviced a
SUMMIT REFRIGERATOR
Model n/a
Near Coral Gables, FL 33133
Francisco
Job Details: 12/01/2023
"Customer complaint, unit not level, (new unit), level unit completed call"
We serviced a
SAMSUNG ELECTRON MICROWAVE
Model MC17J8000CS
Near Fort Lauderdale, FL 33311
Alex
Job Details: 12/01/2023
Burnt out transformer magnetron; ordrng 1 DE26-00126A (Transformer) and 1 OM75P10ESGN (Magnetron)
We serviced a
SAMSUNG ELECTRON HOME COOKING ELE
Model NE63A6511SS
Near Tamarac, FL 33319
Alex
Job Details: 12/01/2023
Lf Rr burner dont properly work; ordrng 1 DG47-00064A (Lf burner) and 1 DG47-00060A (RR burner) and 1 DG44-01009B (LF switch) and 1 DG44-01006C (RR switch)
We serviced a
GENERAL ELECTRIC HOME COOKING ELE
Model JB700DJWW5WW
Near Tamarac, FL 33321
Alex
Job Details: 12/01/2023
Replaced all switches
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GSD3360D35SS
Near Miami, FL 33196
Jessy
Job Details: 12/01/2023
I return to customer home to replace dishwasher timer cam I installed timer cam and tested dishwasher in front customer and its working properly customer asked me how can he get the smell out of the dishwasher tell him to pour a little bit of vinegar and then run the dishwasher he said OK
We serviced a
SAMSUNG ELECTRON MICROWAVE
Model ME18H704SFS
Near Davie, FL 33325
Alex
Job Details: 12/01/2023
Replaced all parts
We serviced a
LG HOME LAUNDRY ELE
Model WT5101HW
Near Miami, FL 33186
Antonio
Job Details: 12/01/2023
"Customer complaint washer get stuck on the spin cycle and shows an error message that shows JE The suspensions are replaced in the unit. The unit works correctly, the client will be carrying out tests with washing cycles."
We serviced a
SAMSUNG ELECTRON OVEN
Model NQ70M7770DG/AA
Near Hialeah, FL 33013
Jessy
Job Details: 12/01/2023
"I return customer home to replace wall oven door hinges, temperature sensor and wiring harness with new parts I tested wall oven in front of customer and its working properly"
We serviced a
GENERAL ELECTRIC WASHER
Model GUD24ESSM1WW
Near Hialeah, FL 33015
Jessy
Job Details: 12/01/2023
"Customer complained washer turning off after 3 min when arrived tenant had washer on and was at the end of cycle washer was draining then it started spin when it finished I called tech support to test error codes and there one for the pressure switch in a door lock. These were all error codes that were there before the tenant moved in. I went to diagnostics. What day from Tech-Support cleared the error codes I tested washer in diagnostics in a completed diagnostics then I started wash in a rinse and spin and wash a complete cycle with no problem. It is working properly now. also Dave put in his notes. That the washer is not fully accessible. If anything else occurs, the customer will have to remove the washer to our place. War water in a drain system is it"
We serviced a
GE MONOGRAM REFRIGERATOR
Model ZISS480DMCS
Near Miami Beach, FL 33140
Francisco
Job Details: 12/01/2023
"NOT WORKING, test unit replaced foulty thermostat evaporator, and drain trough, problem fixed complete call"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF27T5201WW/AA
Near Miami, FL 33147
Francisco
Job Details: 12/01/2023
"Refrigerator is still making a loud humming noise intermittently*|, test unit replaced foulty freezer evaporator cove, problem fixed complete call"
We serviced a
WOLF OVEN
Model N/A
Near Bal Harbour, FL 33154
Alex
Job Details: 12/01/2023
Replaced relay board and t sensors
We serviced a
AVANTI RANGE
Model GR2103CSS
Near Miami, FL 33147
Jessy
Job Details: 12/01/2023
"C288649388ustomer complained there was a gas leak in the range. I check range. and all the burners were full of grease the burner here as well not cleaned out the range was not even plugged in. The tenant was lighting the burners manually. I explained to the customer that she needs to have someone out to put outlet behind range for a power source, the customer tenant has been using the range manual for a year when I plugged it in and tested all the burners they are working but dont have a full flame because of the grease buildup. I did tell customer that she needs to have someone come and clean all the burner hairs in the inside and out range is working in."
We serviced a
SAMSUNG ELECTRON HOME LAUNDRY ELE
Model DV42H5000EW/A3-04
Near Miami, FL 33193
Antonio
Job Details: 12/01/2023
"Customer complaint not heating and will not spinning Customer calls to complain that when closing the door without the unit on, the drum starts to rotate and does not heat up, the unit is disassembled and the cables are removed from the PC board in the relay, they are reconnected and reset, a diagnosis is carried out on the unit and it is working and warming up correctly, a diagnosis is made in front of the client."
We serviced a
MAGIC CHEF REFRIGERATOR
Model HMDR1000BE
Near Homestead, FL 33033
Francisco
Job Details: 12/01/2023
"NOT COOLING, test unit found shoulder display board, called MC, spoke with Mika, they going to send part to Gator, part #2500300019, reschedule call; saved tckt"
We serviced a
OTHER DRYER
Model GHDP490EF1WW
Near Miami Shores, FL 33150
Jessy
Job Details: 12/01/2023
Customer wanted me to do a full maintenance check on dryer first thing I did was check vent hose for clog. I remove the lint out of the vent hose and cleaned out the cap on the outside removed all lit out of dryer check glides everything checked out good heating properly belt is good dryer is working properly
We serviced a
SAMSUNG ELECTRON HOME COOKING ELE
Model NE58F9710WS/AA
Near Miami, FL 33186
Jessy
Job Details: 11/30/2023
I return to customer home to replace range display control board wiring hornist burner switch with NEW parts. I tested range. It is working properly now.
We serviced a
SAMSUNG ELECTRON WASHER
Model WA50R5200AV/A4-00
Near Homestead, FL 33035
Antonio
Job Details: 11/30/2023
"Customer complaint not draining OPERATIONS-DRAIN CYCLE NOT WORKING PROPERLY The suspensions in the unit are replaced with available stock, calibration is carried out, the unit works correctly, the client will be carrying out tests with washing cycles.; used 4 DC97-16350U (Washer Suspension Rod and Spring Assembly) from stock"
We serviced a
SAMSUNG ELECTRON DRYER
Model DV42H5200EW/A3-01
Near Homestead, FL 33030
Antonio
Job Details: 11/30/2023
Customer complaint dryer when you want to start it goes off POWER-NO POWER The unit turns on but when you press the start button it turns off immediately. The voltage is correct but when you try to start the engine it turns off. It is recommended to replace the following part indicated.; ordrng 1 DC93-00101N (Dryer Motor and Blower Assembly)
We serviced a
SAMSUNG ELECTRON HOME COOKING ELE
Model NE58K9560WS/AA
Near Pembroke Pines, FL 33028
Alex
Job Details: 11/30/2023
Replaced control
We serviced a
MIELE REFRIGERATOR
Model KFN9855 IDE LI
Near Miami, FL
Francisco
Job Details: 11/30/2023
"$159 BIPPING SOUND, test unit called Miele tech line, have to replaced freezer evaporator fan motor part #9650861, complete call"
We serviced a
SAMSUNG ELECTRON WASHER
Model WA50R5200AW/US-03
Near Homestead, FL 33033
Antonio
Job Details: 11/30/2023
"Customer complaint DOESNT SPIN AFTER REPAIR OPERATIONS-SPIN CYCLE NOT WORKING PROPERLY The suspensions in the unit are replaced, calibration is carried out, the unit works correctly, the client will be carrying out tests with washing cycles."
We serviced a
SAMSUNG ELECTRON HOME LAUNDRY ELE
Model WA50R5400AV/US-03
Near Miami, FL 33185
Jessy
Job Details: 11/30/2023
I Return to customers home to replace washer suspension rods in washer with new suspension rods in washer I tested at Washington for a customer and washer is working properly.
We serviced a
BOSCH HOME LAUNDRY ELE
Model WTG86400UC/08
Near Miami, FL 33126
Antonio
Job Details: 11/30/2023
Customer complaint the roller inside of the tumbler is damage is a metal pice damage NOISE-THUMPING NOISE WHILE TUMBLING see notes tech 5; saved tckt
We serviced a
LG ELECTRONICS REFRIGERATOR
Model LMXS30776S/01
Near Hialeah, FL 33013
Francisco
Job Details: 11/30/2023
"not making ice/ dispensing water, replaced dispenser cover assembly, still not dispensing water, or ice, called NEW tech line, spoke with Steven, test unit found open wire on ref left door they going to call company for authorization, reschedule call ; eml tckt failed"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Lighthouse Point, FL 33064
Antonio
Job Details: 11/30/2023
"Customer complaint APPROVED REPAIR Motor control board is installed in the unit, it is diagnosed in front of the Tenant, the unit drains and spins correctly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET21DMXDW02
Near Lauderhill, FL 33319
Alex
Job Details: 11/30/2023
Replaced cond motor
We serviced a
FRIGIDAIRE FREEZER
Model EFRF694
Near Miami Gardens, FL 33056
Francisco
Job Details: 11/30/2023
"leaking, no charge, seems to be draining the outlet, cx had electrician come out to check . . ., test unit found refrigerant leak, unit have R600 refrigerant, called NEW they going to transfer call, complete call"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF22KREDBSR/AA03
Near Hollywood, FL 33024
Francisco
Job Details: 11/30/2023
"leaking water from the top to the middle sometimes leaks to the floor, test unit order foulty parts, reschedule call ; ordrng 1 DA97-14528D (Water filter case assembly) and 1 DA97-16028A (Ref evaporator cover) and 1 DA47-00243C (Ref protector) and 1 DA33-10104N (Ref temperature sensor) and 1 DA82-01415A (Leakage kit)"
We serviced a
SAMSUNG ELECTRON DRYER
Model DV42H5200EP/A3-01
Near Miami, FL 33172
Jessy
Job Details: 11/30/2023
"Customer complaint dryer starts then turns off when I started the dryer with the top off. I can hear the relay turn on do you know I can hear the relay click off then continue to click for three more times like it was trying to start the dryer back up again, but it didnt. Theres an issue with the relay on the control board.I ordered dryer control board ; ordrng 1 DC92-00669Y (Main Control Board)"
We serviced a
ELECTROLUX DRYER
Model EIMED60JIW6
Near Miami Beach, FL 33139
Jessy
Job Details: 11/30/2023
"Customer complaint dryer stopped working I checked dryer and the error EF2 this means clogged vent I checked vent and its clogged up the thermistor ,limiter and element is reading open the inside of dryer is full of lint the rollers in back are worn and making a loud noise when dryer comes on ; ordrng 3 134715900 (Dryer Drum Support Roller)s and 1 137114000 (Dryer Heating Element) and 1 134711300 (Dryer Thermistor) and 1 137032600 (Dryer inlet thermal limiter)"
We serviced a
LG ELECTRONICS DRYER
Model DLEX3700W
Near Miami, FL 33182
Antonio
Job Details: 11/30/2023
"Customer complaint error code D80/ unit is stacked CONTROLS-ELECTRONIC CONTROL BOARD ERROR Error Code :D80 The client indicates that occasionally the error shown on the display is D80. This error indicates that the flow sensor is clogged. When checking the lint filter, I removed the excess, although it was little. I asked him when was the last time he cleaned the ventilation duct. I had not done it since the unit is new but I reminded him that the duct must be cleaned annually. When checking the outlet outside the house I see that the final end while using the dryer the air does not come out this can affect the unit and overheat it affecting the blower thermistor, it is recommended that the customer contact a company that cleans ducts for the dryer."
We serviced a
GENERAL ELECTRIC HOME COOKING ELE
Model JB258RMSS
Near Lauderdale Lakes, FL 33311
Alex
Job Details: 11/30/2023
Replaced burners .Burners ok Glass is not covered per Erick
We serviced a
LG ELECTRONICS COOKTOP
Model LRE3194ST/00
Near Miami, FL 33184
Antonio
Job Details: 11/30/2023
Customer complaint Cracked cooktop COMPONENT FAILURE-COOKTOP GLASS CRACKED Techline Mark (MC) tech called in with cracked cooktop. Reviewed photos also did a techsee with the tech and found thermal crack not any customer abuse or impact. Authorized tech to order cooktop for repair.Agu73969711; ordrng 1 AGU73969711 (Range Main Top)
We serviced a
SAMSUNG ELECTRON HOME COOKING ELE
Model NX58H9500WS/AA
Near Oakland Park, FL 33334
Alex
Job Details: 11/30/2023
Replaced all burners
We serviced a
SAMSUNG ELECTRON COOKTOP
Model NE58K9850WF/AA
Near Parkland, FL 33067
Alex
Job Details: 11/30/2023
Cracked glass top. Per Erick not covered
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5CHQXKQ03
Near Miami, FL
Francisco
Job Details: 11/30/2023
"UNIT IS NOT COOLING, test unit order foulty parts, reschedule call ; ordrng 1 2198202 (Ref thermostat) and 1 2188375 (Ref defrost timer)"
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US-03
Near Miami, FL 33193
Antonio
Job Details: 11/30/2023
"Customer complaint NOT COMING ON has UB balancing error. The suspensions in the unit are replaced, calibration is carried out, the unit works correctly, the client will be carrying out tests with washing cycles.; used 4 DC97-16350U (SUSPENSION) from stock"
We serviced a
SUMMIT DISHWASHER
Model DW2435SS
Near Coral Gables, FL 33134
Jessy
Job Details: 11/30/2023
Customer complained dishwasher isnt drying all the dishes I checked water at sink first it is coming out at the right temperature I dishwasher in diagnostics. Theres no errors and all components are working properly. I did inform Customer to use rinse aid to help dishwasher dry properly she said ok
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF263TEAESR/AA07
Near Miami, FL 33144
Francisco
Job Details: 11/30/2023
"**Leaking water and is not cold its cool** LEAK-LEAK WATER ON INSIDE, test unit order foulty parts, reschedule call ; ordrng 1 DA97-12604D (Ref ice container assembly) and 1 DA97-15217A (Ref ice maker) and 1 DA97-12540A (Ref auger motor assembly) and 1 DA82-01415A (Leakage kit) and 1 DA91-03908A (Ref door assembly, left) and 1 DA97-13070A (Ref door closer) and 1 DA97-12683A (Ref flipper assembly)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23J9011SR/AA08
Near Palmetto Bay, FL 33157
Francisco
Job Details: 11/30/2023
"**Leaking water from refrigerator and is not making any ice**, test unit order foulty parts, Customer have to defrost refrigerator, reschedule call ; ordrng 1 DA97-13718A (Ref icemaker) and 1 DA97-12540D (Ref auger motor) and 1 DA97-14504A (Ref ice container)"
We serviced a
SMEG DISHWASHER
Model STU8249
Near Miami, FL 33143
Jessy
Job Details: 11/30/2023
"When I arrived at the customers home, customer told me that she hast to slam the dishwasher door hard to get it to close. She also said it wont start when I check dishwasher is in properly installed is pushed in too far from the customer, pushing the door and too hot, the control panel is broken on both sides the power side in the selection side the door latch is broken at the top from slamming the door this is all physical damage Gary is going to call American Home Sheild and talk to them about this dishwasher in the physical damage ; eml tckt failed"
We serviced a
BOSCH REFRIGERATOR
Model B26FT50SNS/01
Near Lauderhill, FL 33319
Alex
Job Details: 11/29/2023
Temp was set too low for Ff section
We serviced a
GE MICROWAVE
Model n/a
Near Homestead, FL 33032
Jessy
Job Details: 11/29/2023
"Customer complained microwave control panel not working properly I checked control panel and some the microwave is working, but only the express settings no other settings are working I could not find a model and serial number anywhere on the microwave. I took a picture of the control board and the control panel and the ribbon on the touchpad will need touchpad and control board. ; saved tckt"
We serviced a
GENERAL ELECTRIC HOME LAUNDRY ELE
Model GTW685BSL0WS
Near Pembroke Pines, FL 33029
Antonio
Job Details: 11/29/2023
"Customer complaint rework sr 1812078959 cx received the repair at home but the washer is steel showing the same error, Failures with the speed sensor of the motor, it moves very slowly in the spin, leaving clothes wet and additionally, the suspensions require replacement as well.; ordrng 1 WH03X32158 (SPEED SENSOR) and 2 WH16X26911 (ROD & SPRING ASSEMBLY LEFT - WHITE)s and 4 WH01X26970 (BALL JOINT UPPER)s and 2 WH16X26910 (ROD & SPRING ASSEMBLY RIGHT - GREEN)s"
We serviced a
SAMSUNG REFRIGERATOR
Model RF24FSEDBSR/AA23
Near Homestead, FL 33030
Francisco
Job Details: 11/29/2023
"ICEMAKER NOT WORKING, test unit order foulty parts, reschedule call ; ordrng 1 DA97-13717A (Tray ice bin) and 1 DA82-02668A (Ref ice maker service kit) and 1 DA97-13809B (Ref dispenser cover) and 1 DA97-13829C (Ref ice dispenser door kit)"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF263BEAESR
Near Weston, FL 33327
Alex
Job Details: 11/29/2023
Replaced all parts
We serviced a
SAMSUNG ELECTRON MICROWAVE
Model ME21R7051SS
Near Princeton, FL 33032
Jessy
Job Details: 11/29/2023
Customer complained microwave not heating I checked microwave by put wet paper towel in for 1 minutes and it did heat it up then I put a small bowl of water it did heat up the water. I took a picture of the steam coming out of the water. Theres nothing wrong with the microwave.
We serviced a
ELECTROLUX HOME DRYER
Model EFME617STT0
Near Pembroke Pines, FL 33028
Antonio
Job Details: 11/29/2023
"Customer complaint Unit will not spin and makes a humming noise during the operation. Unit was power cycled and still does not spin. NOISE-UNKNOWN NOISE, Belt was found broken, it was replaced with available stock, diagnosis in front of the customer, unit works and heats up correctly.; used 1 134719300 (Belt Electrolux) from stock"
We serviced a
GENERAL ELECTRIC HOME LAUNDRY ELE
Model GTW465ASN1WW
Near Miami, FL 33156
Jessy
Job Details: 11/29/2023
I return to customer home to recheck washer customer complaint washer starts then stops I checked washer starting speed wash it started then stopped when try drain and spin then I called NEW tech support and talked to Mark C the washer give errors for belt come off plug and mode shifter he had check if the belt came and dont the gear case is leaking fluid everywhere mark had me to send pictures he said this washer is none repairable mark put it in for a buyout
We serviced a
LG REFRIGERATOR
Model LFX33975ST/02
Near Miami, FL 33177
Francisco
Job Details: 11/29/2023
"UNIT IS NOT COOLING | TRANSFER VENDOR, test unit found shorted compressor, order compressor, dryer, and discharge tube, allowed extra time and labor, sealing system job, reschedule call ; ordrng 1 TCA35111301 (Ref compressor) and 1 W10143759 (Dryer) and 1 TJAF1200 (Discharge tube)"