We serviced a
WOLF MICROWAVE
Model MD24TE/S
Near Miami, FL 33133
Jessy
Job Details: 01/03/2024
I return to customer home to replace microwave control panel with new control panel I tested microwave and it is working properly
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWS0
Near Miami, FL 33130
Jessy
Job Details: 01/03/2024
Customer complained dishwasher touchpad not working I checked dishwasher for issue and the touchpad isnt responding properly sometimes of functions work sometime we dont I had to push functions on touchpad several times to get it to work not counseling out when you cancel that you have to push it three I had to push it on the wash cycle 7 to 8 times in a row to get control panel to work and the plastic for a start is peeled off this is a control panel issue. I order control panel. ; ordrng 1 W10101960 (Dishwasher Control Panel)
We serviced a
LG ELECTRONICS WASHER
Model WM8100HVA
Near Miami, FL 33175
Antonio
Job Details: 01/03/2024
"Customer complaint 18unit shutdown during cycle - humming noise] DEVICE NOW | RECALL AVGator Appliance Antonio techline assisted in diag and approval front cover and bottom weight and part numberMCK66703601Tub Cover MAG62142901Balance Weight call droppedThe weight and the supports that are adjusted by the screws are damaged, call NEW and speak with Mark authorizes me to order the Front tub and the weight that are defective, it is not the same failure that had previously happened and the previous replacement was the pump drainage.; ordrng 1 MCK66703601 (Washer Outer Front Tub) and 1 MAG62142901 (Washer counterweight, lower) and 1 00000000 (2 Tech)"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2300XTVB0
Near Coral Gables, FL 33134
Antonio
Job Details: 01/03/2024
"Customer complaint STOPPED WORKING Part approved by the client is installed pump motor, it is checked after installing it, there is no water leak, the motor works, washes and drains correctly, there is no water leak"
We serviced a
SPEED QUEEN WASHER
Model AFNE9BSP113TW01
Near Coral Gables, FL 33134
Antonio
Job Details: 01/03/2024
"Customer complaint DOOR IS COMING OFF The unit has a damaged door, Gary makes the estimate but the client does not approve the repair, saying that it is too expensive, 159.00 is collected, paid by check by the client.834.60; ordrng 1 804083WP (Assy Door-Complete-Standard)"
We serviced a
ELECTROLUX DRYER
Model EFME627UTT1
Near Miami, FL 33138
Antonio
Job Details: 01/03/2024
"Customer complaint NOT SPINNING Broken belt found, customer approves edited, replaced with available stock, unit heats up and works correctly. the estimate is placed with app wallet481.01; used 1 134719300 (Dryer Drum Belt) from stock"
We serviced a
VIKING OVEN
Model VEDO5302TSS
Near Miami Beach, FL 33140
Jessy
Job Details: 01/03/2024
Customer complained wall oven door gasket is worn out and tearing I checked door gasket and its very worn and coming apart this gasket need to be replaced its letting heat out not sealing properly I ordered oven door gasket ; ordrng 1 PB070246 (Oven door gasket Oven door gasket)
We serviced a
WHIRLPOOL DRYER
Model WED9270XW1
Near Miami Beach, FL 33140
Jessy
Job Details: 01/03/2024
I return customer home to recheck dryer and the thermal cut shorted out because the you give me the first time wasnt the correct one!!!! please give me the one I ordered please ; ordrng 1 8318314 (Dryer Thermal Cut-Off Fuse Kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Miami, FL 33130
Francisco
Job Details: 01/03/2024
"NOT COMING IN | 2/3, test unit not water to dispenser and icemaker, found bad water filter, take out water filter problem fixed, Customer have to buy a new water filter, complete call"
We serviced a
SAMSUNG ELECTRON WASHER
Model WA50T5300AC/US-01
Near Miami, FL 33169
Jessy
Job Details: 01/03/2024
I return to customer home to replace washer drain pump with new drain pump I tested washer and its working and draining properly ; eml tckt failed
We serviced a
MIELE REFRIGERATOR
Model KIMSDF18US FD9602
Near Miami, FL 33137
Francisco
Job Details: 01/03/2024
"RECALL FC | NOT MAKING ICE AGAIN, when came back, I found a plastic part above of icemaker not allowing to turn, , take part, icemaker make cyclo, take pictures complete call"
We serviced a
SAMSUNG ELECTRON WASHER
Model WF45R6100AC/ US
Near North Miami Beach, FL 33162
Jessy
Job Details: 01/03/2024
Customer complained washer door gasket broke I checked washer door gasket and the piece of the door gasket at the bottom thats in front of the reservoir thats missing. I ordered door gasket. ; ordrng 1 DC64-03788A (Washer Door Boot)
We serviced a
SAMSUNG ELECTRON DRYER
Model DVE50R5400V/A3-00
Near Hialeah, FL 33015
Antonio
Job Details: 01/03/2024
"Customer complaint glass door shattered DOOR-DRYER DOOR IS DAMAGED call NEW, talk to Tim, he indicated that it is a physical damage, unapproved coverage, the client will call Asurion. 1/3 TECHLINE viewed photo and it indicats physical damage-SERVICE DENIAL-THTim"
We serviced a
SAMSUNG ELECTRON MICROWAVE
Model NQ70M7770DS/AA-00
Near Miramar, FL 33029
Antonio
Job Details: 01/02/2024
"Customer complaint no heat OPERATIONS-OVEN NOT HEATING The microwave generates loud noise in the magnetron and does not heat, it is recommended to replace the indicated parts; ordrng 1 2501-001011 (Microwave high-voltage capacitor) and 1 OM75P20ESGN (Microwave magnetron) and 1 DE59-00002A (Samsung Diode-h.v) and 1 00000000000 (Oven dolly) and 1 000000000000 (2 Tech)"
We serviced a
SAMSUNG ELECTRON MICROWAVE
Model ME18H704SFG-04
Near Miami, FL 33134
Jessy
Job Details: 01/02/2024
I return to customer home to replace microwave door assembly with new door door assembly I installed and tested door assembly and its working and the microwave is heating properly
We serviced a
GENERAL ELECTRIC WASHER
Model GTW750CPL1DG
Near Pembroke Pines, FL 33028
Antonio
Job Details: 01/02/2024
"Customer complaint Detergent is not going down water is not being dispensed correctly is not filling up as it should display is working intermediately The unit does not fill with enough water when it is filling with any cycle, even if you activate the deep fill, it makes a lot of soap but it has little water causing the clothes to not remove all the soap, the pressure switch hose is checked and it is fine, the problem is on the main board and the water valve; ordrng 1 WH22X29348 (UI & CONTROL BOARD W/WIFI RX231) and 1 WH13X26637 (VALVE QUAD WATER ASM)"
We serviced a
SAMSUNG ELECTRON WASHER
Model WA45T3400AW/A4-00
Near Pembroke Pines, FL 33024
Antonio
Job Details: 01/02/2024
"Customer complaint 1816918762, REWORK NOISE-NOISE DURING SPIN CYCLE | RECALL AV Antonio Gator Appliance Techline assisted in SC unable to verify unable to duplicate unit run with load in customer selected cycle, The client showed me some videos where it is observed that it makes a noise but not in the spin, she did it in the wash, I proceeded to carry out the diagnoses on the unit and it did not show the noise. I asked the client for clothes to do tests with clothes and everything. the cycle she indicated that it was making noise but I indicated that what I am seeing is normal she suggested adding more clothes I told her that there was no problem since she indicated that when the problem occurred she did it with more weight but nevertheless the noise did not show At no point did the normal washing cycle even complete with the clothes that she placed, I called NEW and spoke to Mark, I explained what the client said and I had some videos but I did a cycle in front of the client and she did not replicate it, Mark told me I indicate that from this point if I do not replicate the noise with the documentary load that the noises that the unit may make will not be covered while it works or completes the cycle, the client indicates that if the problem happens again she wants the unit to be replaced but not wants more technicians repairing the unit."
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF30KMEDBSR/AA06
Near Homestead, FL 33033
Francisco
Job Details: 01/02/2024
"icemaker will not work ICE MAKER-UNKNOWN ISSUE WITH ICE MAKER, ICE MAKER-NOT MAKING . ., test 7nit replace foulty icemaker auger motor, and ice container, problem fixed complete call"
We serviced a
GENERAL ELECTRIC WASHER
Model GTW725BPN0DG
Near Miami, FL 33142
Jessy
Job Details: 01/02/2024
Customer complained washer After the completion of the wash cycle has no power and lis doesnt open when I check washer when I push to start power button control panel doesnt come on. I checked power at the outlet and there is 120 at the outlet. when I checked power at the power cord has 18 volts when I ohm out power cord only one side had resistance I order a new power cord ; ordrng 1 WH08X28843 (Power cord)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Miami, FL 33132
Francisco
Job Details: 01/02/2024
"NOT FREEZING PROPERLY / FREEZER DEFROSTING/, test unit replaced foulty freezer gasket, and freezer slide rail, complete call"
We serviced a
SAMSUNG ELECTRON HOME LAUNDRY ELE
Model WA54R7200AW/US-03
Near Fort Lauderdale, FL
Antonio
Job Details: 01/02/2024
"Customer complaint The unit is unbalanced OPERATIONS-UNBALANCED/VIBRATE/SHAKE Error Code :UE unit has faults with the suspensions, it is calibrated but the unit has the balancing error. it is recommended to replace the indicated parts.; ordrng 4 DC97-16350V (Samsung Assembly Damper)s"
We serviced a
SAMSUNG ELECTRON WASHER
Model WA54R7200AW/US-02
Near Southwest Ranches, FL 33332
Antonio
Job Details: 01/02/2024
"Customer complaint - cycle stops and makes notes and water not draining The suspensions in the unit are replaced, calibration is carried out, the unit works correctly, the client will be carrying out tests with washing cycles."
We serviced a
COVE DISHWASHER
Model n/a
Near Miami Shores, FL 33138
Jessy
Job Details: 01/02/2024
I return to customer home to replace dishwasher water valve with new water valve after replacing water valve I noticed Customer did not fix the drain hose going to garbage disposal its very long and looping down and everything. I did take pictures of it. I told her she needs to fix it or its going to overflow back into the dishwasher because its not draining right I told the husband the first time I visit that house now I told the wife she said the same thing. The husband said that they will get it fixed. Just putting this in my notes. It is not fixed.
We serviced a
MAGIC CHEF WASHER DRYER COM
Model MCSCWD27W5-B
Near Tamarac, FL 33321
Antonio
Job Details: 01/02/2024
"Customer complaint LEAKING WATER Customer indicates that it is not all the time but in the lower left corner there is always water, possible leak. Check the boot and there is no crack. I only found evidence under the drawer on the front part of the door. There are traces of evidence of a water leak. Talk to MCS with the support analyst Lugo provided me with the part numbers according to the problem on which we both agreed.1213810000967312138100020338Lugo; ordrng 1 12138100009673 (DRAWER ASSEMBLY) and 1 12138100020338 (DISPENSER SUBASSEMBLY)"
We serviced a
VISSANI WINE COOLER
Model MCBC58DST
Near Miami, FL 33183
Francisco
Job Details: 01/02/2024
NOT COOLING, test unit replaced shorted relay, truck stock part#8201786, problem fixed complete call ; used 1 8201786 (Start relay) from stock"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF260BEAESG/AA02
Near Miami, FL 33142
Francisco
Job Details: 01/02/2024
"ice maker is not working, not making ice, test unit found broken icemaker, and flipper, order parts, reschedule call ; ordrng 1 DA97-07603B (Ref ice maker assembly) and 1 DA97-12683B (Ref flipper assembly)"
We serviced a
SAMSUNG ELECTRON DRYER
Model DVE45R6300V/A3-00
Near Coconut Creek, FL 33073
Antonio
Job Details: 01/02/2024
"Customer complaint not drying HEAT/DRY-NOT HEATING / NOT DRYING | RECALL AV The client had been visited the first time and the heater element assembly had been replaced again. The client called again indicating that the unit stopped heating when arriving at the site. I found the Dryer Thermal Cut-Off Fuse without continuity. I explained to the client that he should check. the dryer ventilation duct since this is what causes the overheating problem because the air does not come out and returns to the dryer. Unit remained heating after replacing the thermal cut off in the unit, it is recommended that the customer clean the duct.; used 1 DC96-00887C (Dryer Thermal Cut-Off Fuse and Bracket, 320-degree F) from stock"
We serviced a
ASKO DISHWASHER
Model D5524
Near Miami Beach, FL 33139
Jessy
Job Details: 01/02/2024
"Customer complained not draining I checked dishwasher and the control panel has a bunch of moisture inside it customer asked me is a repairable, I said yes then she turned around and said no dont call for the estimate. Ill just replace it because its their original one when they bought the condo. Shes going to replace dishwasher."
We serviced a
BOSCH REFRIGERATOR
Model KIBM30US FD9701 B30I
Near Miami, FL 33137
Francisco
Job Details: 01/02/2024
"DOOR GASKET / 159.00, test unit replaced broken freezer door gasket, problem fixed complete call"
We serviced a
GENERAL ELECTRIC WASHER
Model GTW460ASJ6WW
Near Deerfield Beach, FL 33442
Antonio
Job Details: 01/02/2024
Customer complaint Not getting a lot of water. Half the cloths are not getting washed. OPERATIONS-WATER FILL OVERFILL NO FILL The ordered parts are installed and diagnosed in front of the customer. unit is working without problems.
We serviced a
BOSCH MICROWAVE
Model HMV3053U/01
Near Miami, FL 33132
Jessy
Job Details: 01/02/2024
"Customer complained microwave not working I checked microwave and when I plugged microwave power cord in I could here the noise filter, fuse blow I took microwave apart then checked fuse and it was blowed a dent check the door switches, one was shorted and the other switch sticking I replaced microwave fuse and two door switches with truck stock parts then tested microwave and it is heating and working properly ; used 2 00617230 (Microwave Door Interlock Switch), and 1 00631389 (Microwave Fuse) from stock"
We serviced a
KENMORE DRYER
Model 11095091402
Near Miami, FL 33196
Jessy
Job Details: 12/29/2023
Customer complained dryer not heating I checked dryer coils are ready ol the igniter is ready ol the cost to replace dryer gas coils and igniter; ordrng 1 686590 (Igniter) and 1 694540 (Dryer Valve Coil Kit)
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF263BEAEWW
Near Miramar, FL 33027
Alex
Job Details: 12/29/2023
Frozen ff evap coverSweatting interior walls Door seals not sealing; ordrng 1 DA32-10104N (Ff def sensor) and 1 DA97-12609C (Ff evap cover) and 1 Da82-1415a (Leak kit) and 1 DA63-06542A (Door seal left) and 1 DA63-06542A (Door seal right) and 1 DA97-15162B (Cover)
We serviced a
SAMSUNG ELECTRON FREEZER
Model RF28K9070SR/AA
Near Pembroke Pines, FL 33026
Alex
Job Details: 12/29/2023
Ice maker was 'off
We serviced a
SAMSUNG ELECTRON DISHWASHER
Model DW80F600UTS
Near Davie, FL 33331
Alex
Job Details: 12/29/2023
No failures at the time of visit
We serviced a
FRIGIDAIRE FREEZER
Model FFSS2315TPO
Near Weston, FL 33327
Alex
Job Details: 12/29/2023
Frosted return passage. Adviced to defrost
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF28R7201SR/AA
Near Miami, FL 33177
Francisco
Job Details: 12/29/2023
"the fridge is dripping water from the water dispenser, test unit order foulty water filter housing assembly, reschedule call ; ordrng 1 DA97-14365L (Ref water filter housing assembly)"
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDF565SSN3SS
Near Tamarac, FL 33319
Alex
Job Details: 12/29/2023
Melted wheel holder (picture); ordrng 1 WD12X28078 (Holder) and 2 WD12X26146 (Rollers)s
We serviced a
FRIDIAIRE REFRIGERATOR
Model FFTR1821TSD
Near North Miami Beach, FL 33162
Alex
Job Details: 12/29/2023
No defrost no defrost; ordrng 1 241705102 (Defrost timer)
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF265BEAESR/AA01
Near Miami, FL 33134
Francisco
Job Details: 12/29/2023
"Water in the inside leaking from doesn't know where LEAK-LEAK WATER ON INSIDE, rest unit found clogged drain, and ice container out, unclogged drain, and fix ice container, complete call"
We serviced a
SPEED QUEEN WASHER
Model AWNE9RSN116TW01
Near Miami, FL 33133
Jessy
Job Details: 12/29/2023
"Customer complained washer leaking from underneath I checked washer by filling it with water then spin only to see where its leaking I disconnect, cold side, water, supply line and put it in drain pipe. and its not leaking the drain pipe for washer drain hose is back flowing because its clogged up the washer is working properly"
We serviced a
GENERAL ELECTRIC HOME LAUNDRY ELE
Model GTW465ASN0WW
Near Miami, FL 33145
Jessy
Job Details: 12/29/2023
"I return to customer home to replace washer control board with new control board I then called tech support to program control board because there was no instructions I program with Tim from Tech-Support, he wont me through the steps to program washer idea program wash and tested washer in a normal light load and wash it is working properly now l"
We serviced a
KENMORE DRYER
Model 41761732810
Near Surfside, FL 33154
Jessy
Job Details: 12/29/2023
Customer complained dryer lint buildup I checked dryer checked for lint buildup there was a buildup of lint stu in lint filter housing I took the front of the dryer off that was a lot of lint stuck to front of drum and in the inside I remove all the lint I did tell Customer she needs to have someone come out and clean dryer vent so the element wont short out all the thermistor she said OK she will ask the building. Who do they recommend what the dryer is working?
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Miami, FL 33142
Jessy
Job Details: 12/29/2023
"When I arrive to the property, the tenant told me theres nothing wrong with the range. I still check all the burners by turning each one on one by one and they all work I didnt turn the bake on then broiler on and they are both working properly"
We serviced a
SAMSUNG DISHWASHER
Model DW80F600
Near Sunny Isles Beach, FL 33160
Alex
Job Details: 12/29/2023
Cleared drain line
We serviced a
KENMORE REFRIGERATOR
Model 25353324300
Near Miami, FL 33172
Francisco
Job Details: 12/29/2023
"Fridge makes a loud noise when the motor starts and is no longer making ice. After power ., test unit found refrigerant leak on evaporator, replaced evaporator, compressor, dryer, heater bi-metal, and condenser fan motor, complete sealing system job"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF25HMEDBWW
Near North Miami Beach, FL 33160
Alex
Job Details: 12/29/2023
Frozen ff evap cover; ordrng 1 DA32-10104N (Defrost sensor) and 1 DA97-13757b (Ff evap cover) and 1 Da85-1415a (Leakage kit)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814TB0
Near Miami, FL 33142
Francisco
Job Details: 12/29/2023
"LEAKING WATER | 1/3, test unit found drain clogged, unclogged drain, complete call"
We serviced a
SAMSUNG ELECTRON HOME LAUNDRY ELE
Model DVESOR5200W/A3
Near Homestead, FL 33035
Jessy
Job Details: 12/28/2023
I return to customer home to replace dryer control board with new dryer control board I tested dry and it is working properly
We serviced a
GENERAL ELECTRIC RANGE
Model JB258DM1BB
Near Homestead, FL 33030
Jessy
Job Details: 12/28/2023
Customer complained range burner not working when I took the back panel off. Dare wars roaches everywhere. the rain has a roach infestation
We serviced a
KENMORE DRYER - ELECTRIC
Model 110870886012
Near Cutler Bay, FL 33157
Jessy
Job Details: 12/28/2023
Customer complained dryer not heating I checked dryer heating element and reading ol the high is open thermal fuse and thermistor are good I have element need thermal cut- off look at the picture and you can see what I need the whole kit not that thermal cut off you gave me the last time. ; ordrng 1 280148 (Dryer Thermal Cut-Off Fuse Kit)
We serviced a
ARCLINEA BY AIRO RANGEHOOD EXHAUS
Model n/a
Near Miami, FL 33176
Antonio
Job Details: 12/28/2023
It is an Italian line. I cannot locate the parts with their numbers. I cannot find any number to contact them in the USA. Only Italian Airone numbers. The parts are the control panel and main motor blower. I left the photos to confirm with Gary during the week to try to locate the parts. . I can't locate the serial number on the unit. I only found a label that shows the model.; ordrng 1 00000000000 (Control panel) and 1 000000000000 (Main motor blower) and 1 0000000000 (2 Tech)
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF28NHEDBSR
Near Fort Lauderdale, FL 33315
Alex
Job Details: 12/28/2023
Ice maker sometimes doesnt work . Ice bin has crack; ordrng 1 DA97-14474C (Ice bin) and 1 DA97-15217D (Ice maker) and 1 Silicone
We serviced a
GE OVEN
Model JT3000SF3SS
Near North Miami, FL 33181
Alex
Job Details: 12/28/2023
Ripped door seal; ordrng 1 WB35X32825 (Door seal)
We serviced a
LG ELECTRONICS WASHER
Model WM4370HKA
Near Miami, FL 33135
Jessy
Job Details: 12/28/2023
"Customer complained washer not spinning I checked in diagnostic test and the drain pump started to make a loud noise when I open the door to the drain filter. Washer was filled with water so I took some out but the pump propeller is just moving is broken off. Had to order a drain pump and I dont have one. the drain pump I have is not for this LG. Also, the customer hast to take the dryer down. the washer dryer is in bathroom with a slanted floor so I did tell the customer to take the dryer down ; ordrng 1 4681EA2001T (Drain pump)"
We serviced a
SAMSUNG ELECTRON RANGE
Model NE58K9500SG
Near North Lauderdale, FL 33068
Alex
Job Details: 12/28/2023
No 240 from the wall need electrician
We serviced a
MAGIC CHEF FREEZER
Model HMCF5W4
Near Pompano Beach, FL 33062
Alex
Job Details: 12/28/2023
"Door doesnt close all the wayI called magic chef , they will order and send to office door and hinges; eml tckt failed"
We serviced a
SAMSUNG ELECTRON DRYER
Model DV50K7500EV/A3-01
Near Palmetto Bay, FL 33158
Antonio
Job Details: 12/28/2023
"Customer complaint 1815860408, , HC code appear// and then shuts off CONTROLS-ELECTRONIC CONTROL BOARD ERROR HEAT/DRY-NOT HEATING / NOT DRYING HC error was found, thermistor failure in the client unit, I have already cleaned the conduit but the error continues, replace the thermistor in the unit, it is still heating up and working.; used 1 DC32-00007A (Thermistor Washer) from stock"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF23M8070SR/AA04
Near Miami, FL 33185
Francisco
Job Details: 12/28/2023
"Ice maker stopped working, test unit , found ice stock on icemaker, clean ice, seal ice cabinet, problem fixed complete call"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF28R7201SR/AA
Near Lauderdale-by-the-Sea, FL 33308
Alex
Job Details: 12/28/2023
"Replaced ice maker adjusted ice roomIce maker fan connector little bit. Dispenser water preassure is too high , fridge handles needs to be removed in order to pull fridge completly out to adjust preassureJob is complete ; ordrng 1 DA97-15217d (Ice maker) and 1 Silicone"
We serviced a
GENERAL ELECTRIC DISHWASHER
Model PDP715SYN2FS
Near North Miami Beach, FL 33162
Alex
Job Details: 12/28/2023
Dishwasher is connected to cold water advised to reconnect; ordrng 1 WD21X27998 (Control board)
We serviced a
MIELE COOKTOP
Model KM5773
Near Miami, FL 33130
Jessy
Job Details: 12/28/2023
I return to customer home to fully check cooktop To find out why its not powering up I called tech support and talked to Danielle and we checked power their is 240 volts at junction box their coming the issue the touch pad not responding. Advise me to touch pad ; ordrng 1 8248350 (Cooktop touchpad control)
We serviced a
ELECTROLUX WASHER
Model EWFLS70JIW1
Near Miami Beach, FL 33140
Jessy
Job Details: 12/28/2023
I return to customer home to replace washer water valve with new washer water valve I checked washer water valve and its working properly
We serviced a
SAMSUNG ELECTRON WASHER
Model WA50R5400AV/US-03
Near Miami, FL 33176
Antonio
Job Details: 12/28/2023
"Customer complaint DRAIN AND SPIN CYCLE NOT WORKING PROPERLY | UNBALANCED/VIBRATES TOO MUCH OPERATIONS-UNBALANCED/VIBRATE/SHAKE, OPERATIONS-SPIN CYCLE NOT WORKING PROPERLY unit has faults with the suspensions, it is calibrated but the unit has the balancing error. it is recommended to replace the indicated parts.; ordrng 4 DC97-16350U (Washer Suspension Rod and Spring Assembly)s"
We serviced a
KENMORE MICROWAVE
Model 79080333310
Near Miami, FL 33175
Antonio
Job Details: 12/28/2023
"Customer complaint Cx microwave not turning on, when you close the a few times the lights come on briefly turns off again real fast. T/s was done. UNABLE TO CATEGORIZE FAILURE-UNABLE TO CATEGORIZE The ordered parts are installed and diagnosed in front of the customer. unit is working without problems."
We serviced a
SAMSUNG ELECTRON MICROWAVE
Model ME21M706BAS
Near Aventura, FL 33160
Alex
Job Details: 12/28/2023
C10 error code; ordrng 1 DE32-60011A (Heat sensor) and 1 DE92-03928C (Control) and 1 DE96-00933A (Harness)
We serviced a
COVE DISHWASHER
Model n/a
Near Miami Shores, FL 33138
Jessy
Job Details: 12/28/2023
Customer complained dishwasher ERROR CODE 560187 / HAS POWER BUT STARTS THEN TURNS OFF this error is a water flow issue I checked dishwasher the water supply to dishwasher and the cut off valve is on I checked temperature at sink and it takes about 10 minutes to get to the right temperature but the code comes up with me running water at for 10 minutes they add a drain hose to the dishwasher drain hose i calls tech support and talked to jerry and he had check water valve I could see it leaking at solenoid and the water supply look like its cross threaded on water valve; ordrng 1 827625 (Water valve)
We serviced a
MIELE REFRIGERATOR
Model KIMSDF18US FD9602
Near Miami, FL 33137
Francisco
Job Details: 12/28/2023
NOT MAKING ICE, when arrived ice bin full of ice, take pictures, complete call"
We serviced a
SUB ZERO REFRIGERATOR
Model BI-36R/S/PH
Near Miami Shores, FL 33138
Francisco
Job Details: 12/28/2023
"LEAKING WATER / 159.00, test unit found drain clogged, unclogged drain, complete call"
We serviced a
SAMSUNG ELECTRON HOME LAUNDRY ELE
Model WV55M9600AV/A5-01
Near Miami, FL 33182
Antonio
Job Details: 12/28/2023
"Customer complaint shaking, not draining, and making noise OPERATIONS-DRAIN CYCLE NOT WORKING PROPERLY NOISE-NOISE DURING WASH CYCLE Loud noise when it spins, I checked the unit and found the basket almost detached from the tub bearing, I called NEW and spoke to Tim. I told him the problem. I need to order the tub back and front, basket and door boot which damaged the basket.Tim12/28 TECHLINE authorizes rear bearing and basket-TH; ordrng 1 DC97-19645C (Samsung Assembly Tub Back) and 1 DC97-19642C (Samsung Assembly Tub Front) and 1 DC97-16086B (Samsung Assembly Drum) and 1 DC97-19755G (Samsung Assembly Door boot) and 1 00000000000 (2 Technician)"
We serviced a
SAMSUNG ELECTRON OVEN
Model NE59M4320SS/AA-02
Near Miami, FL 33144
Antonio
Job Details: 12/28/2023
"Customer complaint convection taking along time to cook things after pre-heating // no fan for convection oven was heard while cooking unit has faults with the oven fan, replacement is recommended.; ordrng 1 DG96-00110E (Assembly Motor Convection)"
We serviced a
BOSSH COOKTOP
Model n/a
Near North Miami, FL 33181
Alex
Job Details: 12/28/2023
Bolts are not comming out in order to replace switches that making contact by itself
We serviced a
SAMSUNG ELECTRON MICROWAVE
Model ME18H704SFG-04
Near Miami, FL 33134
Jessy
Job Details: 12/27/2023
Customer complained microwave door not latching I checked door latch and the mount that holds the spring in place is broken on out of door frame I ordered door assembly ; ordrng 1 DE94-03159D (Door assembly)
We serviced a
FRIDIAIRE OVEN
Model n/a
Near Coral Gables, FL 33146
Jessy
Job Details: 12/27/2023
"Customer complained oven door, not open after using self clean. I first tried to reset of them by turning off the breaker. that didnt work I tried to put a clothes hanger in to pull the latch back but its so snug that I cant get the hanger in. I explain to the customer that this unit is mounted in and I cant pull it out to get to the control board. You will literally have to break the glass door to get that his pool back. before I can determine what else is short it in working he said thats OK he will replace the whole unit."
We serviced a
SAMSUNG ELECTRON FREEZER
Model RF28K9070SR/AA
Near Pembroke Pines, FL 33026
Alex
Job Details: 12/27/2023
Need to see if refrigerator keeps temperature ok; eml tckt failed
We serviced a
GENERAL ELECTRIC HOME COOKING ELE
Model CES750P2M1S1
Near Fort Lauderdale, FL
Alex
Job Details: 12/27/2023
Per cx oven cooling fan and oven sometimes shuts off by itself Touch pad not responding; ordrng 1 WB27X31709 (UI) and 1 WB27X32101 (Main pcb) and 1 WB27X28659 (Hall sensor) and 1 WB26X35086 (Cooling fan)
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF23M8570SG/AA05
Near Miami, FL 33176
Francisco
Job Details: 12/27/2023
"Not making ice anymore ICE MAKER-LEAK WATER, test unit replaced broken ice container, complete call"
We serviced a
GENERAL ELECTRIC WASHER
Model GTW330ASK0WW
Near Coral Springs, FL 33067
Antonio
Job Details: 12/27/2023
"Customer complaint squeaking noise, rocks and shakes, Will not complete cycle UNABLE TO CATEGORIZE FAILURE-UNABLE TO CATEGORIZE It was found that the unit was unbalanced, it was adjusted to the supports at the bottom of the corners of the unit, diagnosis but the unit begins to knock from one side to the other, it is recommended to replace the indicated parts.; ordrng 2 WH16X26909 (WASHING MACHINE ROD & SPRING - LEFT - BLUE)s and 2 WH16X26908 (ROD & SPRING ASSEMBLY RIGHT - RED)s and 4 WH01X26970 (BALL JOINT UPPER)s and 1 WH02X10363 (WASHING MACHINE NUT HUB) and 1 WH01X26190 (BELLEVILLE WASHER)"
We serviced a
GENERAL ELECTRIC WASHER
Model GUD27ESSM1WW
Near Fort Lauderdale, FL 33311
Antonio
Job Details: 12/27/2023
"Customer complaint techline:Ds// tech called in about unit requesting the clutch, clutch spring and gearcase due to the gearcase being noisy and leaking oil, tech submitted photos, after reviewing with tech he stated that he wanted to replace the spring and clutch due to the oil getting on them, asked tech if there was any wear on them tech stated no he wanted to replace them due to the oil advised tech that he can use a low vescosity brake cleaner to clean the oil off the parts, tech stated he is not cleaning the part off only going to replace them, advised tech that he is authorized to order the gearcase and belt and thats all that should be needed tech did not agree with this-call NEW, talk to Dustin and tell him that I needed the Gearcase, the clutch and the spring. He asked me why I was needing the last two parts. I told him that they have transmission oil. He advised me to clean them and I told him. No, I needed to replace them. He asked me if they had wear and tear and I told him that no, they only had accumulated oil from the transmission. I told him that I was not going to clean them and he told me that he only authorized the GearCase and the belt. I told him that there was no problem, I was going to ask what he is suggesting and authorizing according to his telephone analysis.; ordrng 1 WH49X27322 (KIT TRANSMISSION PLATFORM ASM & NUT) and 1 WE12X27300 (BELT DRIVE)"
We serviced a
SAMSUNG ELECTRON DRYER
Model DV22K6800EW/A1
Near Miami, FL 33165
Jessy
Job Details: 12/27/2023
"I returned to Cosmo home replace dryer, pulley and rollers with new parts. I tested dry and it is working properly now."
We serviced a
SAMSUNG ELECTRON MICROWAVE
Model ME18H704SFG-04
Near Miami, FL 33134
Jessy
Job Details: 12/27/2023
Customer complained microwave door not latching I checked door latch and the mount that holds the spring in place is broken on out of door frame I ordered door assembly ; ordrng 1 DE94-03159D (Door assembly)
We serviced a
THERMADOR WINE COOLER
Model T18IW905SP
Near Miami, FL 33176
Francisco
Job Details: 12/27/2023
"Unit is no longer cooling. COOLING-REFRIGERATOR NOT COOLING, test 7nit not cooling, I dont found model, and serial numbers, called NEW tech line spoke with Erik, he say if I dont found model, and serial numbers, we cant not service wine cooler, explain Customer complete call"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF28R7201SR/AA
Near Miami, FL 33182
Francisco
Job Details: 12/27/2023
"Ice maker is not is damage not stay on their ice maker ICE MAKER-ICE MAKER BROKEN, test unit, found foulty icemaker, auger motor, and broken ice container, order parts, reschedule call ; ordrng 1 DA97-20156A (Ref ice container assembly) and 1 DA97-15217B (Ref ice maker assembly) and 1 DA97-12540G (Ref auger motor assembly)"
We serviced a
SAMSUNG ELECTRON DRYER
Model DVE50R5200W/A3-00
Near Miami Gardens, FL 33169
Antonio
Job Details: 12/27/2023
Customer complaint No power POWER-NO POWER The part in the unit is replaced. It is diagnosed in front of the client. Unit works correctly.
We serviced a
GENERAL ELECTRIC FREEZER
Model CFE28UP2MCS1
Near Weston, FL 33327
Alex
Job Details: 12/27/2023
Replaced all parts
We serviced a
SAMSUNG ELECTRON MICROWAVE
Model ME21R7051SS
Near Weston, FL 33326
Alex
Job Details: 12/27/2023
Touchpad shorted in the door Authorized by Dustin; ordrng 1 DE94-03237R (Door)
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GNE27JSMAFSS
Near Miami, FL 33161
Jessy
Job Details: 12/27/2023
Customer complained refrigerator Door is not closing properly I checked refrigerator doors and gaskets are broken at bottom on both door gasket the left door switch is sticking thats why the alarm is staying on the display isnt bright ; ordrng 1 WR14X30117 (Refrigerator door gasket) and 1 WR14X30117 (REFRIGERATOR door gasket) and 1 WR55X30267 (TOP INTERFACE DORIAN GRAY)
We serviced a
SAMSUNG ELECTRON WASHER
Model WA50T5300AC/US-01
Near Miami, FL 33169
Jessy
Job Details: 12/27/2023
Customer complained washer not draining properly I checked washer and when put water in washer it isnt draining all the water out and its starting to bang from side to side I ordered drain pump and suspension rods ; ordrng 1 DC97-19289H (Washer Drain Pump Assembly)
We serviced a
LG REFRIGERATOR
Model LMXS28626S/00
Near Miami Lakes, FL 33016
Francisco
Job Details: 12/27/2023
"NOT COOLING / 159.00, test unit found shorted compressor, have to replace compressor, and dryer complete call"
We serviced a
MAGIC CHEF WASHER
Model MCSTCW30W5
Near Aventura, FL 33160
Jessy
Job Details: 12/27/2023
"Customer complained washer not spinning I checked washer and washer is sitting on a plywood base with two pieces of plywood, and they have a firm scripts sitting on the front level legs. This washer is tilted backwards, the bottom piece of plywood is old and crumbly so they put a new piece on top of it every time the washer goes into the final span that plywood base is going up and down because not solid. I did inform the customer she needs someone to come in. and remove the base so it can sit on the concrete floor she said OK"
We serviced a
SAMSUNG ELECTRON WASHER
Model WF365BTBGWR/A2
Near North Miami Beach, FL 33160
Antonio
Job Details: 12/27/2023
"Customer complaint NOT ADVANCING THROUGH CYCLES | 1/2 When I was disassembling I found an additional problem that I did not see on the first visit, the Washer counterweight below is completely damaged, this also causes problems in the spin, ordering is required and please, it takes 2 HOURS TO INSTALL THE PARTS.; ordrng 2 DC97-02412A (Washer bolt)s and 2 DC61-00201A (Washer nut)s and 1 DC67-00622B (Washer counterweight)"
We serviced a
SUBZERO FREEZER
Model IT30FI
Near Golden Beach, FL 33160
Alex
Job Details: 12/27/2023
Defrosted ice maer fill tube
We serviced a
GENERAL ELECTRIC HOME LAUNDRY ELE
Model GTW685BSL0WS
Near Pembroke Pines, FL 33029
Antonio
Job Details: 12/27/2023
"Customer complaint 1814576055, REWORK - unit not spinning NOISE-NOISE DURING SPIN CYCLE Upon arriving at the site the customer showed what was happening with the unit and placed any cycle immediately indicated on the End panel. When checking below I found the belt completely tangled between the gear case pulley and the motor pulley, I replaced the belt but the customer could not believe what was happening she thinks that in the future if a problem continues to happen she wants a second opinion or to have the unit replaced. for the many visits he has had to repair the unit.; used 1 WH01X24180 (WASHING MACHINE DRIVE BELT) from stock"
We serviced a
SAMSUNG ELECTRON REFRIGERATOR
Model RF30KMEDBSR/AA06
Near Homestead, FL 33033
Francisco
Job Details: 12/27/2023
"icemaker will not work ICE MAKER-UNKNOWN ISSUE WITH ICE MAKER, ICE MAKER-NOT MAKING . ., test unit found damaged ice maker, auger motor, and broken ice container, order parts, reschedule call ; ordrng 1 DA97-12540A (Ref auger motor) and 1 DA97-15217A (Ref ice maker assembly) and 1 DA97-14474A (Ref ice container)"
We serviced a
SAMSUNG ELECTRON HOME LAUNDRY ELE
Model WF457ARGSGR/A2
Near Weston, FL 33326
Antonio
Job Details: 12/27/2023
Customer complaint Turns on but will not run through any cycle UNABLE TO CATEGORIZE FAILURE-UNABLE TO CATEGORIZE the part is replaced in the unit is diagnosed in front of the customer unit works correctly. I only found a lot of foam from the soap. I recommended that the client do a drum wash cycle to remove the excess.
We serviced a
SAMSUNG ELECTRON MICROWAVE
Model NQ70M6650DSAA
Near Miami Lakes, FL 33018
Alex
Job Details: 12/27/2023
Replaced all parts
We serviced a
LG REFRIGERATOR
Model LFX25975ST/02
Near Homestead, FL 33032
Francisco
Job Details: 12/27/2023
"leaking and lcd panel not working and ice maker flap not closing, test unit found display board not working, and broken ice container, order parts, reschedule call ; ordrng 1 5075JA1044K (Ref ice cucket) and 1 6421JB2002P (Ref solenoid) and 1 ABN72909901 (Ref dispenser ice chute) and 1 ACQ36821618 (Ref dispenser assembly)"
We serviced a
SPEED QUEEN WASHER
Model AWN432SP113TW04
Near Pompano Beach, FL 33060
Antonio
Job Details: 12/27/2023
"Customer complaint RECALL AV | STILL NOT WASHING EVEN A PLUMBER ALREADY CHECKED IT The client called the plumber and changed the hoses and the wall valve but the cold water still does not have enough pressure in the line, this causes failures when washing since it will delay the filling due to the low water pressure, the hot water has enough pressure correct, I showed it to the client physically so that he could explain to the plumber that the pipe may have a defect since it is only there in the entire house. customer will call the plumber again."
We serviced a
GENERAL ELECTRIC FREEZER
Model GSS25GMHES
Near Cooper City, FL 33328
Alex
Job Details: 12/27/2023
Replaced led
We serviced a
GENERAL ELECTRIC OVEN
Model J SP42B0K4BB
Near Palmetto Bay, FL 33158
Jessy
Job Details: 12/27/2023
I return it to Cosmo Home to replace range user interface with new user interface. I tested oven and bake at 400°. He is working properly now.