"Customer complaint TAKING TOO LONG TO DRY The unit is checked and if it heats, what was found was lint on the heater. The client is asked to clean it as this helps the unit to function correctly. The client is told that if the problem continues to contact us and we will return. The unit remains running and warming up before I leave."

Still no defrost; saved tckt

"When we came back to replaced parts, refrigerator was not cooling, Customer say a friend came take evaporator cover, (take pictures) found refrigerant leak on evaporator, need evaporator, compressor, inverter box, dryer, and heate, Gary have to give new estimate, allow extra time sealing system job, two men job, reschedule call ; saved tckt"

Replaced all parts

Per cx still not cooling after defrost; ordrng 1 A01078804 (Control) and 1 242303001 (Damper)

"Customer complaint REWORK: 1818733808, REWORK: 1818733808, , Washer will not finish a cycle, does not drain/RECALLAV OPERATIONS-WASH CYCLE NOT WORKING PROPERLY, OPERATIONS-DRAIN CYCLE NOT WORKING PROPERLY Error Code :IE Washer Water-Level Pressure Switch 6601ER1006A Due to the error, Tim from NEW recommends replacing the Pressure Switch, please order. 16516601er1006a; ordrng 1 6601ER1006A (Pressure Switch Assembly)"

"Customer complaint loud clicking noise during spin cycle Customer indicates that when washing it makes noise, I check the unit and notice that moving the drum makes a different noise than normal; The client tells me that some time ago they changed something back, I told him that the noise only makes it in the wash, it does not make it in the spin, when checking the hoses under the tub, disconnecting it, I found a mechanical pencil, I removed it and checked the duct drain and found nothing else, I diagnosed the unit in both wash and spin and it worked without problems. Client will be performing tests on the unit. Note: the door has a crack, customer is aware of this but tried to call and was told that this is not covered for replacement in a previous call"

Se error even with new door touch padPer mark try control; ordrng 1 De92-03624e (Control)

Replaced all parts

"FREEZER IS HOOKED UP, test unit Gary order light, reschedule call ; saved tckt"

Cleared rubber piece inside hose

"Customer complaint Not draining or spinning properly. Water is leaking out of the washer. UNABLE TO CATEGORIZE FAILURE-UNABLE TO CATEGORIZE. Unit has defects in the cover over the bleach area. It is completely rusted. Call NEW and speak with Tim. He told me that the rust is not covered. The service has been denied. Customer indicates that they told him that they would replace all parts. Customer will call Asurion photos were included in the Service Bench, 1/8 TECHLINE reviewed photos rust not covered-SERVICE DENIAL-TH"

"Customer complaint Washer is shaking during spin cycle. Door to washer now cannot close. Talk with Erick, Tech Antonio called in on this Samsung washer stating the front weight broke and damaged the door gasket and broke the mounting holes on the front tub. I was reviewing the photos attached when the call dropped Tech called back in on this Samsung needing both counter balance weights, 6 screws, front tub and door gasket. Parts are approved by techline; ordrng 2 DC67-00999A (Washer counterweight)s and 6 DC97-02412A (Washer Bolt)s and 1 DC97-21448A (ASSY TUB FRONT) and 1 DC64-03788A (Washer Door Boot)"

2 COMPANYS BEFORE TRY TO FIX THE REFRIGERATOR NOT COOLING ANY MORE, test unit have sealing system problem, boards, and thermistor, complete call"

Ripped right door seal; ordrng 1 DA97-05253B (Right door seal)

"the dispenser is not filtering the water FILTER-FILTER NOT WORKING, test unit found water and ice ok, Customer is going to change, water line go to refrigerator, complete call"

Replaced RF switch need it backJob is complete; ordrng 1 WB24X25013 (Rf switch)

Control is dead; ordrng 1 PE050171 (Control)

Customer complaint I tried countless times to renew the agitator nut. The problem is that it is rusty. What the ratche does is break it more. But I need to cut the agitator to be able to replace the gear case. Call NEW and talk to Tim. He authorized me to order the exhaust so I could remove it. the spin basket and thus replace the gear case.; ordrng 1 WH49X27325 (KIT AGITATOR 27 & BOLT)

"making noise NOISE-NOISE,test unit found dispenser door not working, order parts, reschedule call ; ordrng 1 DA97-12675R (Ref dispenser cover) and 1 DA97-08680G (Ref dispenser door)"

Replaced door and hinges

"Customer complaint NOT HEATING unit has a defective heater, damaged pulley and rear rollers, customer does not approve estimated service fee is collected by Iwallet.921.81; ordrng 1 DC97-14486A (Samsung Assy Duct Heater) and 2 DC97-16782E (Dryer Drum Support Roller)s and 1 DC93-00634A (Dryer Idler Assembly)"

"Customer complaint SE/ SUd not finishing wash cycles The drain pump filter was found to be completely clogged. The excess dirt stuck in the filter was removed. When performing a diagnosis on the unit, a lot of soap was observed. The customer is recommended to use less quantity. They are instructed to perform periodic clean washer cycles to It does not accumulate so much soap in the tub, the unit works, drains, spins, without problems.Code 149"

"The screen of the refrigerator does not work to get ice or water DISPENSER-NOT/SLOWLY . . .display error code Pc Er, replaced parts that Mark, say, same problem called NEW again spoke with Tim, he say the problem is left door, open wire, he send door for review, reschedule call; eml tckt failed"

"Customer complaint DRAIN AND SPIN CYCLE NOT WORKING PROPERLY | UNBALANCED/VIBRATES TOO MUCH OPERATIONS-UNBALANCED/VIBRATE/SHAKE, OPERATIONS-SPIN CYCLE NOT WORKING PROPERLY the suspensions in the unit are replaced, calibration is performed, the unit works correctly, the client will be carrying out tests with washing cycles."

"Customer complaint SWITCHES NOT WORKING 2/2 switches are faulty, replacement is recommended.211625 LIGHT SWITCH211627; ordrng 1 211625 (SWITCH) and 1 211627 (SWITCH)"

Replaced control

Replaced stepper motor - need backJob is complete; ordrng 1 DD31-00013B (Step motor)

"Customer complaint making clicking noise/ not draining OPERATIONS-DRAIN CYCLE NOT WORKING PROPERLY, NOISE-UNKNOWN NOISE Defective latch was found, it was replaced with available stock, the unit was diagnosed in front of the client, it drained and locked without problems.; used 1 WH08X32697 (LID LOCK SERVICE KIT) from stock"

Ice maker still doesnt work no matter what; ordrng 1 DA97-12540G (Ice room sensor assembly) and 1 DA97-15217D (Ice maker) and 1 DA94-02862B (Control)

Cx wanted to reschedule; eml tckt failed

"REWORK 1658073210 REWORK 1803346154 REWORK 1805622519 final diagnosis for NLP/RECALLFC ., test unit, ice maker not making ice, test icemaker not working, order icemaker, auger motor, and main board, reschedule call ; ordrng 1 DA94-03757A (Ref electronic control board) and 1 DA97-12540D (Ref auger motor) and 1 DA97-18859A (Ref icemaker assembly)"

"Customer complaint MAKING A LOUD NOISE The customer unit was checked and found a nut near the washer and thought it was from the inside. I checked internally by removing the back cover and found no anomaly. The shocks look good, the weights too and they have all their nuts. Perform a wash cycle to verify. other components and it did it satisfactorily, the only thing I observed is that it shakes a little when starting the spin but that is almost normal since when moving the drum you have to adjust the speed and accommodate the clothes but it is fine according to my observations."

Frozen ff evap cover; ordrng 1 DA32-10104N (Defrost sensor) and 1 DA97-13757B (Ff evap cover) and 1 Da82-1415a (Leak kit)

"Customer complaint NOT WORKING SVC AS NEEDED A burnt thermal fuse was found, which is why the dryer does not work, it is replaced with available stock, it is diagnosed in front of the client's wife, and the unit heats up and works, the duct is checked and the air from the dryer comes out without problems.; used 1 WP3392519 (FUSE-THRML) from stock"

Sealed system - freon leakageIce bin cracked; ordrng 1 DA96-00660J (Ff evaporator) and 1 ADH73150210 (Filter drier) and 1 Chargeport and 1 da97-14474c (Ice bin)

Replaced led driver

"Ice maker is not is damage not stay on their ice maker ICE MAKER-ICE MAKER BROKEN, test unit replaced foulty icemaker, auger motor, and ice container, complete call"

"ice maker is not working, not making ice, test unit replaced foulty icemaker and flipper, complete call"

"Customer complaint the washer soap dispenser is not working properly , not dispensing the substance properly . softener does not drain faults with the housing and water valve, the door does not lock correctly, replacement of the indicated parts is recommended.; ordrng 1 WH23X29538 (COLD HOT WATER VALVE) and 1 WH42X35099 (MANUAL DISPENSE DRAWER FL WASHER 550) and 1 WH01X29528 (DOOR LOCK)"

"NOT COOLING / 159.00, test unit found shorted main board,, complete call"

I return to customer home to replace washer Washer shock absorber with new washer Washer shock absorber I tested washer with 4 large towels and its working perfectly

Customer complained washer Unbalanced. OPERATIONS-UNBALANCED/VIBRATE/SHAKE I checked washer and when I did the update test to make sure the dampers on the washer was working properly is swinging a lot to the back and sinking down. Im already knew dampers.; ordrng 4 DC97-16350U (Washer Suspension Rod and Spring Assembly)s

"ERROR CODE: E5 E1, NO POWER AT ALL, replaced display board doesnt work because were is the board was full of water called Summit again spoke with Jimmy, they going to send refrigerator door to office, reschedule call, (Jimmy changed case #832331 ); saved tckt"

"Customer complaint NOT DRYING (Dispatch Type: Recall) Authorization Required** | RECALL AV The parts in the unit are replaced. It is diagnosed in front of the client. Unit works correctly. When I disassembled the unit from the inside I found lint and less than a month ago I performed maintenance on it. Mrs. Cristina indicates that sometimes it shows error D80, you have to send the dryer duct to be checked."

Adjusted ice room . Replaced ice makerJob is complete; ordrng 1 Silicone and 1 Da97-15217d (Ice maker)

Now new ' LC' error even with sensor disconnected; ordrng 1 DD82-01337A (Main pcb) and 1 DD94-01062A (Leak sensor) and 1 DD81-02094A (Wire harness)

Customer complaint convection taking along time to cook things after pre-heating // no fan for convection oven was heard while cooking The parts in the unit are replaced. It is diagnosed in front of the client. Unit works correctly.

"ice maker is still making noise, test unit replaced foulty evaporator cover assembly, an main PCB, complete call"

"Customer complaint Dryer is not heating. Washer will not start-control board issue HEAT/DRY-Not heating/not drying, CONTROLS-ELECTRONIC CONTROL BOARD ERROR; SENSOR NOT WORKING-Coverage denied close the claim Asurion_Internal_Use_Only The client called to report the unit indicating that the dryer does not work and the washing machine does not work either, the unit is outside the house but has a roof, I included photographs, in the case of the DRYER I found a sock in the blower, for the WASHER it has damaged the MAIN MOTOR AND THE SENSOR, Please indicate according to your opinion if I ordered the indicated parts for the WASHER. Additionally, it has plastic parts such as the handle of the dryer door and the support of the cracked front cover where the screws go, which Explain to the customer that it is not covered by the company. Waiting for your comments on the included photos, they are already in the SERVICE BENCH"

I return to customer home to replace dryer control board and lint filter with new parts I tested dryer and it is working properly

I return to customer home to replace washer drain pump with new washer drain pump I tested washer and it is draining properly

Replaced all parts

"Customer complaint overfilling an unbalanced; error code UC UB OPERATIONS-UNBALANCED/VIBRATE/SHAKE Error Code :UC/UB unit has faults with the suspensions, it is calibrated but the unit has the balancing error. it is recommended to replace the indicated parts.; ordrng 4 DC97-16350U (Samsung Damper Assembly)s"

"ICE MAKER-NOT MAKING ICE/MAKING ICE SLOWLY ICE MAKER-NOT MAKING ICE/MAKING ICE SLOWLY, test unit found shorted icemaker, replaced icemaker truck stock part # 241798231, complete call; used 1 241798231 (Icemaker) from stock"

"Customer complaint unit not draining OPERATIONS-DRAIN CYCLE NOT WORKING PROPERLY Check the unit and find a plastic piece in the unit filter, perform the necessary diagnostics and recommend the customer perform clean washer cycles on the unit."

Adjusted ice room. Replaced ice makerJob is complete; ordrng 1 Da97-15217d (Ice maker) and 1 Silicone

Replaced all parts

Customer complained dryer MAKING A SQUEAKING NOISE I checked dryer when I started dryer I could see the drum jumping slightly when I stop did you are I could hear the pulley squeaking but its not squeaking all the time when you start to dry says sometimesThe customer said hes. Wants to talk it over with the wife. He will call the office and let us know if he wants the job done. ; ordrng 4 W10314171 (Dryer Drum Support Roller)s and 1 W10547287 (Dryer Idler Pulley)

"Ice machine stopped producing ice ICE MAKER-NOT MAKING ICE/MAKING ICE SLOWLY, test unit found stock icemaker, called NEW spoke with Steve, order parts, reschedule call ; ordrng 1 1208493 (Icemaker) and 1 00342180 (Tool to replace icemaker)"

"Customer complaint SPIN CYCLE NOT WORKING PROPERLY OPERATIONS-SPIN CYCLE NOT WORKING PROPERLY Error Code :UB the suspensions in the unit are replaced, calibration is performed, the unit works correctly, the client will be carrying out tests with washing cycles."

"Customer complaint LID/ DOOR BROKEN The unit is checked and the problem is in the Washer lid lock assembly and Washer door strike, its replacement is recommended.; ordrng 1 W10404050 (Washer lid lock assembly) and 1 WPW10240513 (Washer door strike)"

I return to customer home to recheck dishwasher customer said its still not letting her switch cycles and the two cycles she is using running I called tech support and talked to Christian send me tech manual to my email so I can go to diagnostics self test I tell the issue I had with Damien we had trouble going into self test and that he said after we did a hard reset it could a glitch in main control board Christian said if dishwasher competed self test with error replace main control board and user interface the cost to replace . He said hes going to have the office call office with the estimate. ; ordrng 1 059863-000 (Main control) and 1 059864-000 (User interface)

Someone already worked on sealed system - Per Tim not covered

"Customer complaint NOT GIVING THE RIGHT TEMPERATURE The unit has faults with the front burner switches. Dear customer, you will discuss this with your husband and he will call us back if they are going to approve. ; ordrng 1 WB24X40331 (SWITCH INFINITE CONTROL LF) and 1 WB24X40329 (SWITCH INFINITE CONTROL RF)"

I return to customer home to replace dryer gas coils and igniter with new parts I tested dryer and it is working properly

"Customer complaint NOT DRAINING unit shows error LE fails with the drive motor or stator, customer did not approve the estimate; ordrng 1 4417EA1002Y (Washer Drive Motor)"

"the fridge is dripping water from the water dispenser, test unit replaced foulty water filter housing assembly, problem fixed complete call"

I return to customer home to replace washer suspension rods with new parts I tested washer and its working properly

"Customer complaint NOISE/ VIBRATION failures with the drain pump and drain line, replacement is recommended.; ordrng 1 W10876600 (Washer drain pump) and 1 W11244231 (Washer Drain Hose)"

I return to customer home to replace microwave control panel with new control panel I tested microwave and it is working properly

Customer complained dishwasher touchpad not working I checked dishwasher for issue and the touchpad isnt responding properly sometimes of functions work sometime we dont I had to push functions on touchpad several times to get it to work not counseling out when you cancel that you have to push it three I had to push it on the wash cycle 7 to 8 times in a row to get control panel to work and the plastic for a start is peeled off this is a control panel issue. I order control panel. ; ordrng 1 W10101960 (Dishwasher Control Panel)

"Customer complaint 18unit shutdown during cycle - humming noise] DEVICE NOW | RECALL AVGator Appliance Antonio techline assisted in diag and approval front cover and bottom weight and part numberMCK66703601Tub Cover MAG62142901Balance Weight call droppedThe weight and the supports that are adjusted by the screws are damaged, call NEW and speak with Mark authorizes me to order the Front tub and the weight that are defective, it is not the same failure that had previously happened and the previous replacement was the pump drainage.; ordrng 1 MCK66703601 (Washer Outer Front Tub) and 1 MAG62142901 (Washer counterweight, lower) and 1 00000000 (2 Tech)"

"Customer complaint STOPPED WORKING Part approved by the client is installed pump motor, it is checked after installing it, there is no water leak, the motor works, washes and drains correctly, there is no water leak"

"Customer complaint DOOR IS COMING OFF The unit has a damaged door, Gary makes the estimate but the client does not approve the repair, saying that it is too expensive, 159.00 is collected, paid by check by the client.834.60; ordrng 1 804083WP (Assy Door-Complete-Standard)"

"Customer complaint NOT SPINNING Broken belt found, customer approves edited, replaced with available stock, unit heats up and works correctly. the estimate is placed with app wallet481.01; used 1 134719300 (Dryer Drum Belt) from stock"

Customer complained wall oven door gasket is worn out and tearing I checked door gasket and its very worn and coming apart this gasket need to be replaced its letting heat out not sealing properly I ordered oven door gasket ; ordrng 1 PB070246 (Oven door gasket Oven door gasket)

I return customer home to recheck dryer and the thermal cut shorted out because the you give me the first time wasnt the correct one!!!! please give me the one I ordered please ; ordrng 1 8318314 (Dryer Thermal Cut-Off Fuse Kit)

"NOT COMING IN | 2/3, test unit not water to dispenser and icemaker, found bad water filter, take out water filter problem fixed, Customer have to buy a new water filter, complete call"

I return to customer home to replace washer drain pump with new drain pump I tested washer and its working and draining properly ; eml tckt failed

"RECALL FC | NOT MAKING ICE AGAIN, when came back, I found a plastic part above of icemaker not allowing to turn, , take part, icemaker make cyclo, take pictures complete call"

Customer complained washer door gasket broke I checked washer door gasket and the piece of the door gasket at the bottom thats in front of the reservoir thats missing. I ordered door gasket. ; ordrng 1 DC64-03788A (Washer Door Boot)

"Customer complaint glass door shattered DOOR-DRYER DOOR IS DAMAGED call NEW, talk to Tim, he indicated that it is a physical damage, unapproved coverage, the client will call Asurion. 1/3 TECHLINE viewed photo and it indicats physical damage-SERVICE DENIAL-THTim"

"Customer complaint no heat OPERATIONS-OVEN NOT HEATING The microwave generates loud noise in the magnetron and does not heat, it is recommended to replace the indicated parts; ordrng 1 2501-001011 (Microwave high-voltage capacitor) and 1 OM75P20ESGN (Microwave magnetron) and 1 DE59-00002A (Samsung Diode-h.v) and 1 00000000000 (Oven dolly) and 1 000000000000 (2 Tech)"

I return to customer home to replace microwave door assembly with new door door assembly I installed and tested door assembly and its working and the microwave is heating properly

"Customer complaint Detergent is not going down water is not being dispensed correctly is not filling up as it should display is working intermediately The unit does not fill with enough water when it is filling with any cycle, even if you activate the deep fill, it makes a lot of soap but it has little water causing the clothes to not remove all the soap, the pressure switch hose is checked and it is fine, the problem is on the main board and the water valve; ordrng 1 WH22X29348 (UI & CONTROL BOARD W/WIFI RX231) and 1 WH13X26637 (VALVE QUAD WATER ASM)"

"Customer complaint 1816918762, REWORK NOISE-NOISE DURING SPIN CYCLE | RECALL AV Antonio Gator Appliance Techline assisted in SC unable to verify unable to duplicate unit run with load in customer selected cycle, The client showed me some videos where it is observed that it makes a noise but not in the spin, she did it in the wash, I proceeded to carry out the diagnoses on the unit and it did not show the noise. I asked the client for clothes to do tests with clothes and everything. the cycle she indicated that it was making noise but I indicated that what I am seeing is normal she suggested adding more clothes I told her that there was no problem since she indicated that when the problem occurred she did it with more weight but nevertheless the noise did not show At no point did the normal washing cycle even complete with the clothes that she placed, I called NEW and spoke to Mark, I explained what the client said and I had some videos but I did a cycle in front of the client and she did not replicate it, Mark told me I indicate that from this point if I do not replicate the noise with the documentary load that the noises that the unit may make will not be covered while it works or completes the cycle, the client indicates that if the problem happens again she wants the unit to be replaced but not wants more technicians repairing the unit."

"icemaker will not work ICE MAKER-UNKNOWN ISSUE WITH ICE MAKER, ICE MAKER-NOT MAKING . ., test 7nit replace foulty icemaker auger motor, and ice container, problem fixed complete call"

Customer complained washer After the completion of the wash cycle has no power and lis doesnt open when I check washer when I push to start power button control panel doesnt come on. I checked power at the outlet and there is 120 at the outlet. when I checked power at the power cord has 18 volts when I ohm out power cord only one side had resistance I order a new power cord ; ordrng 1 WH08X28843 (Power cord)

"NOT FREEZING PROPERLY / FREEZER DEFROSTING/, test unit replaced foulty freezer gasket, and freezer slide rail, complete call"

"Customer complaint The unit is unbalanced OPERATIONS-UNBALANCED/VIBRATE/SHAKE Error Code :UE unit has faults with the suspensions, it is calibrated but the unit has the balancing error. it is recommended to replace the indicated parts.; ordrng 4 DC97-16350V (Samsung Assembly Damper)s"

"Customer complaint - cycle stops and makes notes and water not draining The suspensions in the unit are replaced, calibration is carried out, the unit works correctly, the client will be carrying out tests with washing cycles."

I return to customer home to replace dishwasher water valve with new water valve after replacing water valve I noticed Customer did not fix the drain hose going to garbage disposal its very long and looping down and everything. I did take pictures of it. I told her she needs to fix it or its going to overflow back into the dishwasher because its not draining right I told the husband the first time I visit that house now I told the wife she said the same thing. The husband said that they will get it fixed. Just putting this in my notes. It is not fixed.

"Customer complaint LEAKING WATER Customer indicates that it is not all the time but in the lower left corner there is always water, possible leak. Check the boot and there is no crack. I only found evidence under the drawer on the front part of the door. There are traces of evidence of a water leak. Talk to MCS with the support analyst Lugo provided me with the part numbers according to the problem on which we both agreed.1213810000967312138100020338Lugo; ordrng 1 12138100009673 (DRAWER ASSEMBLY) and 1 12138100020338 (DISPENSER SUBASSEMBLY)"

NOT COOLING, test unit replaced shorted relay, truck stock part#8201786, problem fixed complete call ; used 1 8201786 (Start relay) from stock"

"ice maker is not working, not making ice, test unit found broken icemaker, and flipper, order parts, reschedule call ; ordrng 1 DA97-07603B (Ref ice maker assembly) and 1 DA97-12683B (Ref flipper assembly)"

"Customer complaint not drying HEAT/DRY-NOT HEATING / NOT DRYING | RECALL AV The client had been visited the first time and the heater element assembly had been replaced again. The client called again indicating that the unit stopped heating when arriving at the site. I found the Dryer Thermal Cut-Off Fuse without continuity. I explained to the client that he should check. the dryer ventilation duct since this is what causes the overheating problem because the air does not come out and returns to the dryer. Unit remained heating after replacing the thermal cut off in the unit, it is recommended that the customer clean the duct.; used 1 DC96-00887C (Dryer Thermal Cut-Off Fuse and Bracket, 320-degree F) from stock"

"Customer complained not draining I checked dishwasher and the control panel has a bunch of moisture inside it customer asked me is a repairable, I said yes then she turned around and said no dont call for the estimate. Ill just replace it because its their original one when they bought the condo. Shes going to replace dishwasher."

"DOOR GASKET / 159.00, test unit replaced broken freezer door gasket, problem fixed complete call"

Customer complaint Not getting a lot of water. Half the cloths are not getting washed. OPERATIONS-WATER FILL OVERFILL NO FILL The ordered parts are installed and diagnosed in front of the customer. unit is working without problems.