"Customer complained microwave not working I checked microwave and when I plugged microwave power cord in I could here the noise filter, fuse blow I took microwave apart then checked fuse and it was blowed a dent check the door switches, one was shorted and the other switch sticking I replaced microwave fuse and two door switches with truck stock parts then tested microwave and it is heating and working properly ; used 2 00617230 (Microwave Door Interlock Switch), and 1 00631389 (Microwave Fuse) from stock"

Customer complained dryer not heating I checked dryer coils are ready ol the igniter is ready ol the cost to replace dryer gas coils and igniter; ordrng 1 686590 (Igniter) and 1 694540 (Dryer Valve Coil Kit)

Frozen ff evap coverSweatting interior walls Door seals not sealing; ordrng 1 DA32-10104N (Ff def sensor) and 1 DA97-12609C (Ff evap cover) and 1 Da82-1415a (Leak kit) and 1 DA63-06542A (Door seal left) and 1 DA63-06542A (Door seal right) and 1 DA97-15162B (Cover)

Ice maker was 'off

No failures at the time of visit

Frosted return passage. Adviced to defrost

"the fridge is dripping water from the water dispenser, test unit order foulty water filter housing assembly, reschedule call ; ordrng 1 DA97-14365L (Ref water filter housing assembly)"

Melted wheel holder (picture); ordrng 1 WD12X28078 (Holder) and 2 WD12X26146 (Rollers)s

No defrost no defrost; ordrng 1 241705102 (Defrost timer)

"Water in the inside leaking from doesn't know where LEAK-LEAK WATER ON INSIDE, rest unit found clogged drain, and ice container out, unclogged drain, and fix ice container, complete call"

"Customer complained washer leaking from underneath I checked washer by filling it with water then spin only to see where its leaking I disconnect, cold side, water, supply line and put it in drain pipe. and its not leaking the drain pipe for washer drain hose is back flowing because its clogged up the washer is working properly"

"I return to customer home to replace washer control board with new control board I then called tech support to program control board because there was no instructions I program with Tim from Tech-Support, he wont me through the steps to program washer idea program wash and tested washer in a normal light load and wash it is working properly now l"

Customer complained dryer lint buildup I checked dryer checked for lint buildup there was a buildup of lint stu in lint filter housing I took the front of the dryer off that was a lot of lint stuck to front of drum and in the inside I remove all the lint I did tell Customer she needs to have someone come out and clean dryer vent so the element wont short out all the thermistor she said OK she will ask the building. Who do they recommend what the dryer is working?

"When I arrive to the property, the tenant told me theres nothing wrong with the range. I still check all the burners by turning each one on one by one and they all work I didnt turn the bake on then broiler on and they are both working properly"

Cleared drain line

"Fridge makes a loud noise when the motor starts and is no longer making ice. After power ., test unit found refrigerant leak on evaporator, replaced evaporator, compressor, dryer, heater bi-metal, and condenser fan motor, complete sealing system job"

Frozen ff evap cover; ordrng 1 DA32-10104N (Defrost sensor) and 1 DA97-13757b (Ff evap cover) and 1 Da85-1415a (Leakage kit)

"LEAKING WATER | 1/3, test unit found drain clogged, unclogged drain, complete call"

I return to customer home to replace dryer control board with new dryer control board I tested dry and it is working properly

Customer complained range burner not working when I took the back panel off. Dare wars roaches everywhere. the rain has a roach infestation

Customer complained dryer not heating I checked dryer heating element and reading ol the high is open thermal fuse and thermistor are good I have element need thermal cut- off look at the picture and you can see what I need the whole kit not that thermal cut off you gave me the last time. ; ordrng 1 280148 (Dryer Thermal Cut-Off Fuse Kit)

It is an Italian line. I cannot locate the parts with their numbers. I cannot find any number to contact them in the USA. Only Italian Airone numbers. The parts are the control panel and main motor blower. I left the photos to confirm with Gary during the week to try to locate the parts. . I can't locate the serial number on the unit. I only found a label that shows the model.; ordrng 1 00000000000 (Control panel) and 1 000000000000 (Main motor blower) and 1 0000000000 (2 Tech)

Ice maker sometimes doesnt work . Ice bin has crack; ordrng 1 DA97-14474C (Ice bin) and 1 DA97-15217D (Ice maker) and 1 Silicone

Ripped door seal; ordrng 1 WB35X32825 (Door seal)

"Customer complained washer not spinning I checked in diagnostic test and the drain pump started to make a loud noise when I open the door to the drain filter. Washer was filled with water so I took some out but the pump propeller is just moving is broken off. Had to order a drain pump and I dont have one. the drain pump I have is not for this LG. Also, the customer hast to take the dryer down. the washer dryer is in bathroom with a slanted floor so I did tell the customer to take the dryer down ; ordrng 1 4681EA2001T (Drain pump)"

No 240 from the wall need electrician

"Door doesnt close all the wayI called magic chef , they will order and send to office door and hinges; eml tckt failed"

"Customer complaint 1815860408, , HC code appear// and then shuts off CONTROLS-ELECTRONIC CONTROL BOARD ERROR HEAT/DRY-NOT HEATING / NOT DRYING HC error was found, thermistor failure in the client unit, I have already cleaned the conduit but the error continues, replace the thermistor in the unit, it is still heating up and working.; used 1 DC32-00007A (Thermistor Washer) from stock"

"Ice maker stopped working, test unit , found ice stock on icemaker, clean ice, seal ice cabinet, problem fixed complete call"

"Replaced ice maker adjusted ice roomIce maker fan connector little bit. Dispenser water preassure is too high , fridge handles needs to be removed in order to pull fridge completly out to adjust preassureJob is complete ; ordrng 1 DA97-15217d (Ice maker) and 1 Silicone"

Dishwasher is connected to cold water advised to reconnect; ordrng 1 WD21X27998 (Control board)

I return to customer home to fully check cooktop To find out why its not powering up I called tech support and talked to Danielle and we checked power their is 240 volts at junction box their coming the issue the touch pad not responding. Advise me to touch pad ; ordrng 1 8248350 (Cooktop touchpad control)

I return to customer home to replace washer water valve with new washer water valve I checked washer water valve and its working properly

"Customer complaint DRAIN AND SPIN CYCLE NOT WORKING PROPERLY | UNBALANCED/VIBRATES TOO MUCH OPERATIONS-UNBALANCED/VIBRATE/SHAKE, OPERATIONS-SPIN CYCLE NOT WORKING PROPERLY unit has faults with the suspensions, it is calibrated but the unit has the balancing error. it is recommended to replace the indicated parts.; ordrng 4 DC97-16350U (Washer Suspension Rod and Spring Assembly)s"

"Customer complaint Cx microwave not turning on, when you close the a few times the lights come on briefly turns off again real fast. T/s was done. UNABLE TO CATEGORIZE FAILURE-UNABLE TO CATEGORIZE The ordered parts are installed and diagnosed in front of the customer. unit is working without problems."

C10 error code; ordrng 1 DE32-60011A (Heat sensor) and 1 DE92-03928C (Control) and 1 DE96-00933A (Harness)

Customer complained dishwasher ERROR CODE 560187 / HAS POWER BUT STARTS THEN TURNS OFF this error is a water flow issue I checked dishwasher the water supply to dishwasher and the cut off valve is on I checked temperature at sink and it takes about 10 minutes to get to the right temperature but the code comes up with me running water at for 10 minutes they add a drain hose to the dishwasher drain hose i calls tech support and talked to jerry and he had check water valve I could see it leaking at solenoid and the water supply look like its cross threaded on water valve; ordrng 1 827625 (Water valve)

NOT MAKING ICE, when arrived ice bin full of ice, take pictures, complete call"

"LEAKING WATER / 159.00, test unit found drain clogged, unclogged drain, complete call"

"Customer complaint shaking, not draining, and making noise OPERATIONS-DRAIN CYCLE NOT WORKING PROPERLY NOISE-NOISE DURING WASH CYCLE Loud noise when it spins, I checked the unit and found the basket almost detached from the tub bearing, I called NEW and spoke to Tim. I told him the problem. I need to order the tub back and front, basket and door boot which damaged the basket.Tim12/28 TECHLINE authorizes rear bearing and basket-TH; ordrng 1 DC97-19645C (Samsung Assembly Tub Back) and 1 DC97-19642C (Samsung Assembly Tub Front) and 1 DC97-16086B (Samsung Assembly Drum) and 1 DC97-19755G (Samsung Assembly Door boot) and 1 00000000000 (2 Technician)"

"Customer complaint convection taking along time to cook things after pre-heating // no fan for convection oven was heard while cooking unit has faults with the oven fan, replacement is recommended.; ordrng 1 DG96-00110E (Assembly Motor Convection)"

Bolts are not comming out in order to replace switches that making contact by itself

Customer complained microwave door not latching I checked door latch and the mount that holds the spring in place is broken on out of door frame I ordered door assembly ; ordrng 1 DE94-03159D (Door assembly)

"Customer complained oven door, not open after using self clean. I first tried to reset of them by turning off the breaker. that didnt work I tried to put a clothes hanger in to pull the latch back but its so snug that I cant get the hanger in. I explain to the customer that this unit is mounted in and I cant pull it out to get to the control board. You will literally have to break the glass door to get that his pool back. before I can determine what else is short it in working he said thats OK he will replace the whole unit."

Need to see if refrigerator keeps temperature ok; eml tckt failed

Per cx oven cooling fan and oven sometimes shuts off by itself Touch pad not responding; ordrng 1 WB27X31709 (UI) and 1 WB27X32101 (Main pcb) and 1 WB27X28659 (Hall sensor) and 1 WB26X35086 (Cooling fan)

"Not making ice anymore ICE MAKER-LEAK WATER, test unit replaced broken ice container, complete call"

"Customer complaint squeaking noise, rocks and shakes, Will not complete cycle UNABLE TO CATEGORIZE FAILURE-UNABLE TO CATEGORIZE It was found that the unit was unbalanced, it was adjusted to the supports at the bottom of the corners of the unit, diagnosis but the unit begins to knock from one side to the other, it is recommended to replace the indicated parts.; ordrng 2 WH16X26909 (WASHING MACHINE ROD & SPRING - LEFT - BLUE)s and 2 WH16X26908 (ROD & SPRING ASSEMBLY RIGHT - RED)s and 4 WH01X26970 (BALL JOINT UPPER)s and 1 WH02X10363 (WASHING MACHINE NUT HUB) and 1 WH01X26190 (BELLEVILLE WASHER)"

"Customer complaint techline:Ds// tech called in about unit requesting the clutch, clutch spring and gearcase due to the gearcase being noisy and leaking oil, tech submitted photos, after reviewing with tech he stated that he wanted to replace the spring and clutch due to the oil getting on them, asked tech if there was any wear on them tech stated no he wanted to replace them due to the oil advised tech that he can use a low vescosity brake cleaner to clean the oil off the parts, tech stated he is not cleaning the part off only going to replace them, advised tech that he is authorized to order the gearcase and belt and thats all that should be needed tech did not agree with this-call NEW, talk to Dustin and tell him that I needed the Gearcase, the clutch and the spring. He asked me why I was needing the last two parts. I told him that they have transmission oil. He advised me to clean them and I told him. No, I needed to replace them. He asked me if they had wear and tear and I told him that no, they only had accumulated oil from the transmission. I told him that I was not going to clean them and he told me that he only authorized the GearCase and the belt. I told him that there was no problem, I was going to ask what he is suggesting and authorizing according to his telephone analysis.; ordrng 1 WH49X27322 (KIT TRANSMISSION PLATFORM ASM & NUT) and 1 WE12X27300 (BELT DRIVE)"

"I returned to Cosmo home replace dryer, pulley and rollers with new parts. I tested dry and it is working properly now."

Customer complained microwave door not latching I checked door latch and the mount that holds the spring in place is broken on out of door frame I ordered door assembly ; ordrng 1 DE94-03159D (Door assembly)

"Unit is no longer cooling. COOLING-REFRIGERATOR NOT COOLING, test 7nit not cooling, I dont found model, and serial numbers, called NEW tech line spoke with Erik, he say if I dont found model, and serial numbers, we cant not service wine cooler, explain Customer complete call"

"Ice maker is not is damage not stay on their ice maker ICE MAKER-ICE MAKER BROKEN, test unit, found foulty icemaker, auger motor, and broken ice container, order parts, reschedule call ; ordrng 1 DA97-20156A (Ref ice container assembly) and 1 DA97-15217B (Ref ice maker assembly) and 1 DA97-12540G (Ref auger motor assembly)"

Customer complaint No power POWER-NO POWER The part in the unit is replaced. It is diagnosed in front of the client. Unit works correctly.

Replaced all parts

Touchpad shorted in the door Authorized by Dustin; ordrng 1 DE94-03237R (Door)

Customer complained refrigerator Door is not closing properly I checked refrigerator doors and gaskets are broken at bottom on both door gasket the left door switch is sticking thats why the alarm is staying on the display isnt bright ; ordrng 1 WR14X30117 (Refrigerator door gasket) and 1 WR14X30117 (REFRIGERATOR door gasket) and 1 WR55X30267 (TOP INTERFACE DORIAN GRAY)

Customer complained washer not draining properly I checked washer and when put water in washer it isnt draining all the water out and its starting to bang from side to side I ordered drain pump and suspension rods ; ordrng 1 DC97-19289H (Washer Drain Pump Assembly)

"NOT COOLING / 159.00, test unit found shorted compressor, have to replace compressor, and dryer complete call"

"Customer complained washer not spinning I checked washer and washer is sitting on a plywood base with two pieces of plywood, and they have a firm scripts sitting on the front level legs. This washer is tilted backwards, the bottom piece of plywood is old and crumbly so they put a new piece on top of it every time the washer goes into the final span that plywood base is going up and down because not solid. I did inform the customer she needs someone to come in. and remove the base so it can sit on the concrete floor she said OK"

"Customer complaint NOT ADVANCING THROUGH CYCLES | 1/2 When I was disassembling I found an additional problem that I did not see on the first visit, the Washer counterweight below is completely damaged, this also causes problems in the spin, ordering is required and please, it takes 2 HOURS TO INSTALL THE PARTS.; ordrng 2 DC97-02412A (Washer bolt)s and 2 DC61-00201A (Washer nut)s and 1 DC67-00622B (Washer counterweight)"

Defrosted ice maer fill tube

"Customer complaint 1814576055, REWORK - unit not spinning NOISE-NOISE DURING SPIN CYCLE Upon arriving at the site the customer showed what was happening with the unit and placed any cycle immediately indicated on the End panel. When checking below I found the belt completely tangled between the gear case pulley and the motor pulley, I replaced the belt but the customer could not believe what was happening she thinks that in the future if a problem continues to happen she wants a second opinion or to have the unit replaced. for the many visits he has had to repair the unit.; used 1 WH01X24180 (WASHING MACHINE DRIVE BELT) from stock"

"icemaker will not work ICE MAKER-UNKNOWN ISSUE WITH ICE MAKER, ICE MAKER-NOT MAKING . ., test unit found damaged ice maker, auger motor, and broken ice container, order parts, reschedule call ; ordrng 1 DA97-12540A (Ref auger motor) and 1 DA97-15217A (Ref ice maker assembly) and 1 DA97-14474A (Ref ice container)"

Customer complaint Turns on but will not run through any cycle UNABLE TO CATEGORIZE FAILURE-UNABLE TO CATEGORIZE the part is replaced in the unit is diagnosed in front of the customer unit works correctly. I only found a lot of foam from the soap. I recommended that the client do a drum wash cycle to remove the excess.

Replaced all parts

"leaking and lcd panel not working and ice maker flap not closing, test unit found display board not working, and broken ice container, order parts, reschedule call ; ordrng 1 5075JA1044K (Ref ice cucket) and 1 6421JB2002P (Ref solenoid) and 1 ABN72909901 (Ref dispenser ice chute) and 1 ACQ36821618 (Ref dispenser assembly)"

"Customer complaint RECALL AV | STILL NOT WASHING EVEN A PLUMBER ALREADY CHECKED IT The client called the plumber and changed the hoses and the wall valve but the cold water still does not have enough pressure in the line, this causes failures when washing since it will delay the filling due to the low water pressure, the hot water has enough pressure correct, I showed it to the client physically so that he could explain to the plumber that the pipe may have a defect since it is only there in the entire house. customer will call the plumber again."

Replaced led

I return it to Cosmo Home to replace range user interface with new user interface. I tested oven and bake at 400°. He is working properly now.

"Customer complaint 1816340633, , rework Tech Antonio from GATOR APPLIANCE REPAIR, INC called in on this GE laundry center stating the gearcase is noisy again. Tech will need to order the gearcase again approved by techline I spoke with Erik from NEW and he told me that if he can hear the noise in the unit he gave me permission to order the gear case and additional parts.; ordrng 1 WH49X27322 (KIT TRANSMISSION PLATFORM ASM & NUT) and 1 WH01X10606 (SPRING SHIFTER) and 1 WH05X27185 (CLUTCH) and 1 WH18X27186 (MODE SHIFTER ASM) and 1 WH49X27323 (KIT TRANSMISSION PULLEY, NUT, WASHERS)"

Performed maintanance and cleaninh

Replaced all parts

"ERROR CODE: E5 E1, NO POWER AT ALL, after replaced main board, power go to display board, but display not working, called Summit, they bpgoing to send display board to office, reschedule call; saved tckt"

Performed maintanance and cleaninh

"Customer complained dishwasher door closing I checked dishwasher and the door hinge on right side is worn the cost to replace dishwasher right side door hinge ordrng 1 WD01X24621 (Door Hinge right side)"

I put the control board part in that I need; ordrng 1 DC92-02527J (Dryer electronic control board assembly)

"Customer complained washer going off balance, but never shows code I checked washer and it is leveled the damper weak making washer go off balance ; ordrng 1 DC66-00470D (Washer shock absorber)"

Drain pump impeller broke off. Drainhose is pinched; ordrng 1 DD97-00403A (Drain hose) and 1 DD81-01527A (Drain pump)

"Customer complaint NOT DRYING (Dispatch Type: Recall)**Authorization Required** | RECALL AV recheck the unit again, found additional faults with the belt and rollers, replacement is required; ordrng 4 AGM75510755 (Dryer drum support roller assembly)s and 1 4400EL2001D (Dryer Drum Belt)"

Customer complaint DRYER WONTT STOP SPINNINGSNWRC3B7EE00-1 The part in the unit is replaced. It is diagnosed in front of the client. Unit works correctly.

"NOT COOLING BELOW 40 DEGRESS, called Summit Appliance order evaporator fan motor, display and main board, direct to customer home, reschedule call; saved tckt"

Replaced all parts; eml tckt failed

"ice maker is still making noise, test unit called NEW tech line, spoke with Mark, order evaporator cover assembly and main board, called Customer before the appointment they have to defrost refrigerator, reschedule call; ordrng 1 DA97-12608B (Evaporator cover assembly) and 1 DA97-00384R (Main PCB)"

I return customer home to replace washer drain pump with new drain pump I tested washer drain pump and its working properly

Customer complaint OPERATIONS-DISPENSER NOT WORKING The parts are installed in the Gear Case unit and other parts. The unit responds satisfactorily and does not make noise. It is diagnosed in front of the client. The unit completed the cycle without problems.

"Not sealing properly DOOR-ISSUE WITH DOOR SEALING, DOOR-NOT CLOSING/SEALING, test unit replaced foulty flipper assembly, problem fixed complete call"

"Customer complaint Washer starts cycle, pauses and then cancels Error Code :None The ordered parts are installed and diagnosed in front of the customer. unit is working without problems."

"Customer complaint UR error code I replaced the suspensions, a few days ago, she called again since the Ur error continued, I asked her for clothes or something heavy to wash after doing the calibrations and diagnoses without clothes, I told the client to do the washing to see how she does it We placed a weighted blanket and performed a normal cycle, I waited until the cycle finished and worked correctly and did not show the rocking error. unit remained working, I told you that if you had any problems, contact the company."

"I return to customers home to replace microwave control board with new control board. I install control board, then tested. It did not blow the fuse, but the display didnt come on unplug it check fuse fuse was good plugged back in check for power at noise filter. There is 120 Volts at the noise filter, I took new control board out and put all control board back and it blew the fuse again I dont think the new control board is any good customer says shell just replace it I did inform customer Office will contact her and let her know how much shell be getting back."

Ill reach out to customer home to replace dishwasher circulation pump with new part and then tested dishwasher and it is working properly now

"Customer complaint not spinning properly OPERATIONS-SPIN CYCLE NOT WORKING PROPERLY Client indicates that a couple of weeks ago another company believes that Samsung replaced the suspensions, she called again since the Ur error continued, I asked her for clothes or something heavy to wash after doing the calibrations and diagnoses without clothes, tell the client who did the washing to observe how it is done, we placed a weighted blanket and performed a normal cycle, waited until the cycle finished and worked correctly, it did not show the balancing error. I gave instructions to the client for use and how to handle the type of clothing so that there is no imbalance when doing the spin and that the quick wash cycle must be very careful since it is a cycle that is very gentle and does not support much clothes. I include a photo and attach it to the Asurion service bench"

"Customer complaint Makes beeping sound at different times. Sometimes will not turn on and have to unplug it and 2/2 plug back in to make it work. When finish cycle green light should come on to confirm cycle is complete and it doesn't come on. The parts are installed in the unit, it is diagnosed in front of the client and the unit is adjusted to the counter bar, it is level in front of the client, the unit works correctly."

Replaced all parts

I return to customer home to fully check washer in diagnostic test and the control board isnt let me go to different stages of the diagnostic test. The lights are just flickering. I did call Tech-Support and talk to Mark all virtual and let him see how the control board is responding. He told me to replace the control board. ; ordrng 1 WH22X28845 (PCBA)

Customer complained washer leaking water I checked washer for water leak and its leaking from the cold water water the middle water valve solenoid is leaking from the top customer she will replace washer ; ordrng 1 5221ER1003C (Washer Water Inlet Valve)

Replaced all parts

"Customer complaint Not getting a lot of water. Half the cloths are not getting washed. OPERATIONS-WATER FILL OVERFILL NO FILL Failures with the main board, it does not completely detect the water filling, check the pressure switch hose and it is fine, additional failures with the water valve, it is dripping, replacement of the indicated parts is recommended.; ordrng 1 WH13X26535 (WATER VALVE GASKET ASSEMBLY) and 1 WH22X36498 (MAIN CONTROL BOARD W/INSTRUCTIONS TL WASHER LE)"

"Customer complained washer leaking water customer did tell me after the company fix the soap dispenser the washer start leaking, I checked washer and Customer was doing a load of clothes I could see the water leaking from underneath where the drain pump is I took the top off then when I took it dispenser drawer out water went everywhere so I checked all the hoses. And the hose underneath the soap dispenser that connects to the soap dispenser and the door boot is the hose thats leaking they didnt put the clamp back right underneath the soap dispenser. for the hose and the connection on the door boot the clamp isnt there, so is leaking water from underneath the soap dispenser and from the door boot the clamp that was replaced cut the rubber hose because he screwed it in too tightly you cant get hose clamps, separate you have to order the whole soap dispenser housing ; ordrng 1 DC97-21471N (Soap dispenser, housing assembly)"

"Call Summer complaint microwave, not working I check microwave when I took the grill and the control panel off. I could see someone cut two wires and use the wire nut to connect them back together. I can also see Customer never clean filters. Microwave is full of grease. I dont know what all needs done after day cut and we connect at the YS because looking at the top, where the screws are at the cabinet is old It looks like once I take it down you wont be able to mount it back. The control board isnt responding. Wanted to fuse is blown this is a control board issue I dont think we should even touched. Its just the fact that they took those wires and cut them and used a wire nut. This job is going to be a problem if we touch it. I want to talk to Gary about this job. before we attempt to order anything. ; saved tckt"