Service History 33

We serviced a

GENERAL ELECTRIC WASHER

Model GUD24ESSM1WW

Near Hialeah, FL 33015

Jessy

Job Details: 12/01/2023

"Customer complained washer turning off after 3 min when arrived tenant had washer on and was at the end of cycle washer was draining then it started spin when it finished I called tech support to test error codes and there one for the pressure switch in a door lock. These were all error codes that were there before the tenant moved in. I went to diagnostics. What day from Tech-Support cleared the error codes I tested washer in diagnostics in a completed diagnostics then I started wash in a rinse and spin and wash a complete cycle with no problem. It is working properly now. also Dave put in his notes. That the washer is not fully accessible. If anything else occurs, the customer will have to remove the washer to our place. War water in a drain system is it"

We serviced a

GE MONOGRAM REFRIGERATOR

Model ZISS480DMCS

Near Miami Beach, FL 33140

Francisco

Job Details: 12/01/2023

"NOT WORKING, test unit replaced foulty thermostat evaporator, and drain trough, problem fixed complete call"

We serviced a

SAMSUNG ELECTRON REFRIGERATOR

Model RF27T5201WW/AA

Near Miami, FL 33147

Francisco

Job Details: 12/01/2023

"Refrigerator is still making a loud humming noise intermittently*|, test unit replaced foulty freezer evaporator cove, problem fixed complete call"

We serviced a

WOLF OVEN

Model N/A

Near Bal Harbour, FL 33154

Alex

Job Details: 12/01/2023

Replaced relay board and t sensors

We serviced a

AVANTI RANGE

Model GR2103CSS

Near Miami, FL 33147

Jessy

Job Details: 12/01/2023

"C288649388ustomer complained there was a gas leak in the range. I check range. and all the burners were full of grease the burner here as well not cleaned out the range was not even plugged in. The tenant was lighting the burners manually. I explained to the customer that she needs to have someone out to put outlet behind range for a power source, the customer tenant has been using the range manual for a year when I plugged it in and tested all the burners they are working but dont have a full flame because of the grease buildup. I did tell customer that she needs to have someone come and clean all the burner hairs in the inside and out range is working in."

We serviced a

SAMSUNG ELECTRON HOME LAUNDRY ELE

Model DV42H5000EW/A3-04

Near Miami, FL 33193

Antonio

Job Details: 12/01/2023

"Customer complaint not heating and will not spinning Customer calls to complain that when closing the door without the unit on, the drum starts to rotate and does not heat up, the unit is disassembled and the cables are removed from the PC board in the relay, they are reconnected and reset, a diagnosis is carried out on the unit and it is working and warming up correctly, a diagnosis is made in front of the client."

We serviced a

MAGIC CHEF REFRIGERATOR

Model HMDR1000BE

Near Homestead, FL 33033

Francisco

Job Details: 12/01/2023

"NOT COOLING, test unit found shoulder display board, called MC, spoke with Mika, they going to send part to Gator, part #2500300019, reschedule call; saved tckt"

We serviced a

OTHER DRYER

Model GHDP490EF1WW

Near Miami Shores, FL 33150

Jessy

Job Details: 12/01/2023

Customer wanted me to do a full maintenance check on dryer first thing I did was check vent hose for clog. I remove the lint out of the vent hose and cleaned out the cap on the outside removed all lit out of dryer check glides everything checked out good heating properly belt is good dryer is working properly

We serviced a

SAMSUNG ELECTRON HOME COOKING ELE

Model NE58F9710WS/AA

Near Miami, FL 33186

Jessy

Job Details: 11/30/2023

I return to customer home to replace range display control board wiring hornist burner switch with NEW parts. I tested range. It is working properly now.

We serviced a

SAMSUNG ELECTRON WASHER

Model WA50R5200AV/A4-00

Near Homestead, FL 33035

Antonio

Job Details: 11/30/2023

"Customer complaint not draining OPERATIONS-DRAIN CYCLE NOT WORKING PROPERLY The suspensions in the unit are replaced with available stock, calibration is carried out, the unit works correctly, the client will be carrying out tests with washing cycles.; used 4 DC97-16350U (Washer Suspension Rod and Spring Assembly) from stock"

We serviced a

SAMSUNG ELECTRON DRYER

Model DV42H5200EW/A3-01

Near Homestead, FL 33030

Antonio

Job Details: 11/30/2023

Customer complaint dryer when you want to start it goes off POWER-NO POWER The unit turns on but when you press the start button it turns off immediately. The voltage is correct but when you try to start the engine it turns off. It is recommended to replace the following part indicated.; ordrng 1 DC93-00101N (Dryer Motor and Blower Assembly)

We serviced a

SAMSUNG ELECTRON HOME COOKING ELE

Model NE58K9560WS/AA

Near Pembroke Pines, FL 33028

Alex

Job Details: 11/30/2023

Replaced control

We serviced a

MIELE REFRIGERATOR

Model KFN9855 IDE LI

Near Miami, FL

Francisco

Job Details: 11/30/2023

"$159 BIPPING SOUND, test unit called Miele tech line, have to replaced freezer evaporator fan motor part #9650861, complete call"

We serviced a

SAMSUNG ELECTRON WASHER

Model WA50R5200AW/US-03

Near Homestead, FL 33033

Antonio

Job Details: 11/30/2023

"Customer complaint DOESNT SPIN AFTER REPAIR OPERATIONS-SPIN CYCLE NOT WORKING PROPERLY The suspensions in the unit are replaced, calibration is carried out, the unit works correctly, the client will be carrying out tests with washing cycles."

We serviced a

SAMSUNG ELECTRON HOME LAUNDRY ELE

Model WA50R5400AV/US-03

Near Miami, FL 33185

Jessy

Job Details: 11/30/2023

I Return to customers home to replace washer suspension rods in washer with new suspension rods in washer I tested at Washington for a customer and washer is working properly.

We serviced a

BOSCH HOME LAUNDRY ELE

Model WTG86400UC/08

Near Miami, FL 33126

Antonio

Job Details: 11/30/2023

Customer complaint the roller inside of the tumbler is damage is a metal pice damage NOISE-THUMPING NOISE WHILE TUMBLING see notes tech 5; saved tckt

We serviced a

LG ELECTRONICS REFRIGERATOR

Model LMXS30776S/01

Near Hialeah, FL 33013

Francisco

Job Details: 11/30/2023

"not making ice/ dispensing water, replaced dispenser cover assembly, still not dispensing water, or ice, called NEW tech line, spoke with Steven, test unit found open wire on ref left door they going to call company for authorization, reschedule call ; eml tckt failed"

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Lighthouse Point, FL 33064

Antonio

Job Details: 11/30/2023

"Customer complaint APPROVED REPAIR Motor control board is installed in the unit, it is diagnosed in front of the Tenant, the unit drains and spins correctly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET21DMXDW02

Near Lauderhill, FL 33319

Alex

Job Details: 11/30/2023

Replaced cond motor

We serviced a

FRIGIDAIRE FREEZER

Model EFRF694

Near Miami Gardens, FL 33056

Francisco

Job Details: 11/30/2023

"leaking, no charge, seems to be draining the outlet, cx had electrician come out to check . . ., test unit found refrigerant leak, unit have R600 refrigerant, called NEW they going to transfer call, complete call"

We serviced a

SAMSUNG ELECTRON REFRIGERATOR

Model RF22KREDBSR/AA03

Near Hollywood, FL 33024

Francisco

Job Details: 11/30/2023

"leaking water from the top to the middle sometimes leaks to the floor, test unit order foulty parts, reschedule call ; ordrng 1 DA97-14528D (Water filter case assembly) and 1 DA97-16028A (Ref evaporator cover) and 1 DA47-00243C (Ref protector) and 1 DA33-10104N (Ref temperature sensor) and 1 DA82-01415A (Leakage kit)"

We serviced a

SAMSUNG ELECTRON DRYER

Model DV42H5200EP/A3-01

Near Miami, FL 33172

Jessy

Job Details: 11/30/2023

"Customer complaint dryer starts then turns off when I started the dryer with the top off. I can hear the relay turn on do you know I can hear the relay click off then continue to click for three more times like it was trying to start the dryer back up again, but it didnt. Theres an issue with the relay on the control board.I ordered dryer control board ; ordrng 1 DC92-00669Y (Main Control Board)"

We serviced a

ELECTROLUX DRYER

Model EIMED60JIW6

Near Miami Beach, FL 33139

Jessy

Job Details: 11/30/2023

"Customer complaint dryer stopped working I checked dryer and the error EF2 this means clogged vent I checked vent and its clogged up the thermistor ,limiter and element is reading open the inside of dryer is full of lint the rollers in back are worn and making a loud noise when dryer comes on ; ordrng 3 134715900 (Dryer Drum Support Roller)s and 1 137114000 (Dryer Heating Element) and 1 134711300 (Dryer Thermistor) and 1 137032600 (Dryer inlet thermal limiter)"

We serviced a

LG ELECTRONICS DRYER

Model DLEX3700W

Near Miami, FL 33182

Antonio

Job Details: 11/30/2023

"Customer complaint error code D80/ unit is stacked CONTROLS-ELECTRONIC CONTROL BOARD ERROR Error Code :D80 The client indicates that occasionally the error shown on the display is D80. This error indicates that the flow sensor is clogged. When checking the lint filter, I removed the excess, although it was little. I asked him when was the last time he cleaned the ventilation duct. I had not done it since the unit is new but I reminded him that the duct must be cleaned annually. When checking the outlet outside the house I see that the final end while using the dryer the air does not come out this can affect the unit and overheat it affecting the blower thermistor, it is recommended that the customer contact a company that cleans ducts for the dryer."

We serviced a

GENERAL ELECTRIC HOME COOKING ELE

Model JB258RMSS

Near Lauderdale Lakes, FL 33311

Alex

Job Details: 11/30/2023

Replaced burners .Burners ok Glass is not covered per Erick

We serviced a

LG ELECTRONICS COOKTOP

Model LRE3194ST/00

Near Miami, FL 33184

Antonio

Job Details: 11/30/2023

Customer complaint Cracked cooktop COMPONENT FAILURE-COOKTOP GLASS CRACKED Techline Mark (MC) tech called in with cracked cooktop. Reviewed photos also did a techsee with the tech and found thermal crack not any customer abuse or impact. Authorized tech to order cooktop for repair.Agu73969711; ordrng 1 AGU73969711 (Range Main Top)

We serviced a

SAMSUNG ELECTRON HOME COOKING ELE

Model NX58H9500WS/AA

Near Oakland Park, FL 33334

Alex

Job Details: 11/30/2023

Replaced all burners

We serviced a

SAMSUNG ELECTRON COOKTOP

Model NE58K9850WF/AA

Near Parkland, FL 33067

Alex

Job Details: 11/30/2023

Cracked glass top. Per Erick not covered

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5CHQXKQ03

Near Miami, FL

Francisco

Job Details: 11/30/2023

"UNIT IS NOT COOLING, test unit order foulty parts, reschedule call ; ordrng 1 2198202 (Ref thermostat) and 1 2188375 (Ref defrost timer)"

We serviced a

SAMSUNG WASHER

Model WA50R5200AW/US-03

Near Miami, FL 33193

Antonio

Job Details: 11/30/2023

"Customer complaint NOT COMING ON has UB balancing error. The suspensions in the unit are replaced, calibration is carried out, the unit works correctly, the client will be carrying out tests with washing cycles.; used 4 DC97-16350U (SUSPENSION) from stock"

We serviced a

SUMMIT DISHWASHER

Model DW2435SS

Near Coral Gables, FL 33134

Jessy

Job Details: 11/30/2023

Customer complained dishwasher isnt drying all the dishes I checked water at sink first it is coming out at the right temperature I dishwasher in diagnostics. Theres no errors and all components are working properly. I did inform Customer to use rinse aid to help dishwasher dry properly she said ok

We serviced a

SAMSUNG ELECTRON REFRIGERATOR

Model RF263TEAESR/AA07

Near Miami, FL 33144

Francisco

Job Details: 11/30/2023

"**Leaking water and is not cold its cool** LEAK-LEAK WATER ON INSIDE, test unit order foulty parts, reschedule call ; ordrng 1 DA97-12604D (Ref ice container assembly) and 1 DA97-15217A (Ref ice maker) and 1 DA97-12540A (Ref auger motor assembly) and 1 DA82-01415A (Leakage kit) and 1 DA91-03908A (Ref door assembly, left) and 1 DA97-13070A (Ref door closer) and 1 DA97-12683A (Ref flipper assembly)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF23J9011SR/AA08

Near Palmetto Bay, FL 33157

Francisco

Job Details: 11/30/2023

"**Leaking water from refrigerator and is not making any ice**, test unit order foulty parts, Customer have to defrost refrigerator, reschedule call ; ordrng 1 DA97-13718A (Ref icemaker) and 1 DA97-12540D (Ref auger motor) and 1 DA97-14504A (Ref ice container)"

We serviced a

SMEG DISHWASHER

Model STU8249

Near Miami, FL 33143

Jessy

Job Details: 11/30/2023

"When I arrived at the customers home, customer told me that she hast to slam the dishwasher door hard to get it to close. She also said it wont start when I check dishwasher is in properly installed is pushed in too far from the customer, pushing the door and too hot, the control panel is broken on both sides the power side in the selection side the door latch is broken at the top from slamming the door this is all physical damage Gary is going to call American Home Sheild and talk to them about this dishwasher in the physical damage ; eml tckt failed"

We serviced a

BOSCH REFRIGERATOR

Model B26FT50SNS/01

Near Lauderhill, FL 33319

Alex

Job Details: 11/29/2023

Temp was set too low for Ff section

We serviced a

GE MICROWAVE

Model n/a

Near Homestead, FL 33032

Jessy

Job Details: 11/29/2023

"Customer complained microwave control panel not working properly I checked control panel and some the microwave is working, but only the express settings no other settings are working I could not find a model and serial number anywhere on the microwave. I took a picture of the control board and the control panel and the ribbon on the touchpad will need touchpad and control board. ; saved tckt"

We serviced a

GENERAL ELECTRIC HOME LAUNDRY ELE

Model GTW685BSL0WS

Near Pembroke Pines, FL 33029

Antonio

Job Details: 11/29/2023

"Customer complaint rework sr 1812078959 cx received the repair at home but the washer is steel showing the same error, Failures with the speed sensor of the motor, it moves very slowly in the spin, leaving clothes wet and additionally, the suspensions require replacement as well.; ordrng 1 WH03X32158 (SPEED SENSOR) and 2 WH16X26911 (ROD & SPRING ASSEMBLY LEFT - WHITE)s and 4 WH01X26970 (BALL JOINT UPPER)s and 2 WH16X26910 (ROD & SPRING ASSEMBLY RIGHT - GREEN)s"

We serviced a

SAMSUNG REFRIGERATOR

Model RF24FSEDBSR/AA23

Near Homestead, FL 33030

Francisco

Job Details: 11/29/2023

"ICEMAKER NOT WORKING, test unit order foulty parts, reschedule call ; ordrng 1 DA97-13717A (Tray ice bin) and 1 DA82-02668A (Ref ice maker service kit) and 1 DA97-13809B (Ref dispenser cover) and 1 DA97-13829C (Ref ice dispenser door kit)"

We serviced a

SAMSUNG ELECTRON REFRIGERATOR

Model RF263BEAESR

Near Weston, FL 33327

Alex

Job Details: 11/29/2023

Replaced all parts

We serviced a

SAMSUNG ELECTRON MICROWAVE

Model ME21R7051SS

Near Princeton, FL 33032

Jessy

Job Details: 11/29/2023

Customer complained microwave not heating I checked microwave by put wet paper towel in for 1 minutes and it did heat it up then I put a small bowl of water it did heat up the water. I took a picture of the steam coming out of the water. Theres nothing wrong with the microwave.

We serviced a

ELECTROLUX HOME DRYER

Model EFME617STT0

Near Pembroke Pines, FL 33028

Antonio

Job Details: 11/29/2023

"Customer complaint Unit will not spin and makes a humming noise during the operation. Unit was power cycled and still does not spin. NOISE-UNKNOWN NOISE, Belt was found broken, it was replaced with available stock, diagnosis in front of the customer, unit works and heats up correctly.; used 1 134719300 (Belt Electrolux) from stock"

We serviced a

GENERAL ELECTRIC HOME LAUNDRY ELE

Model GTW465ASN1WW

Near Miami, FL 33156

Jessy

Job Details: 11/29/2023

I return to customer home to recheck washer customer complaint washer starts then stops I checked washer starting speed wash it started then stopped when try drain and spin then I called NEW tech support and talked to Mark C the washer give errors for belt come off plug and mode shifter he had check if the belt came and dont the gear case is leaking fluid everywhere mark had me to send pictures he said this washer is none repairable mark put it in for a buyout

We serviced a

LG REFRIGERATOR

Model LFX33975ST/02

Near Miami, FL 33177

Francisco

Job Details: 11/29/2023

"UNIT IS NOT COOLING | TRANSFER VENDOR, test unit found shorted compressor, order compressor, dryer, and discharge tube, allowed extra time and labor, sealing system job, reschedule call ; ordrng 1 TCA35111301 (Ref compressor) and 1 W10143759 (Dryer) and 1 TJAF1200 (Discharge tube)"

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GSD3360D35SS

Near Miami, FL 33196

Jessy

Job Details: 11/29/2023

I return to home customer home connect the dishwasher soap dispenser door. I call Tech-Support and talk to Dustin. He helped me figure out what the problem was. Its a plastic ham that moves the arm up and down to open the soap dispenser that missing you didnt give me the part number four and this will lock the arm in to close the door on the; ordrng 1 WD16x10012 (Timer cam)

We serviced a

SAMSUNG ELECTRON REFRIGERATOR

Model RF263BEAESGAA

Near Miramar, FL 33029

Alex

Job Details: 11/29/2023

Water collects on the bottom of ff section I siliconed that area

We serviced a

GE REFRIGERATOR

Model GNE27JGMAFWW6

Near Biscayne Park, FL 33161

Alex

Job Details: 11/29/2023

After new flipper has been replaced moisture started to form on interior back wallWarm air gets inside; ordrng 1 WR14X30448 (Left door seal) and 1 WR14X30448 (Right door seal) and 1 WR17X25613 (Flipper)

We serviced a

LG HOME LAUNDRY ELE

Model DLEX7600VE

Near Miami, FL 33173

Jessy

Job Details: 11/29/2023

Customer complained dryer making noises while in cycle. I checked dryer by taking it apart and checking rollers and pulley the wheel on pulley is broken I ordered pulley ; ordrng 1 4561EL3002A (Idler Assembly)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Tamarac, FL 33321

Antonio

Job Details: 11/29/2023

"Customer complaint not working/ keeps on spinning but not washing UNABLE TO CATEGORIZE FAILURE-UNABLE TO CATEGORIZE Suspensions, belt and Washer Drive Pulley are replaced from stock available unit, all diagnostics and work are carried out but the client will be carrying out tests and if they have any problems I recommend that they call Asurion.; used 1 W11130362 (Washer Suspension Rod Kit), 1 W10721967 (Washer Drive Pulley), and 1 W11239857 (Washer Drive Belt) from stock"

We serviced a

SAMSUNG ELECTRON REFRIGERATOR

Model RF263BEAESR/AA07

Near Miami, FL 33193

Francisco

Job Details: 11/29/2023

"Ice maker not making any ice , was replaced on July 18,2022 already ICE MAKER-NOT MAKING . . ., test unit replaced foulty icemaker, auger motor, and ice container, complete call"

We serviced a

SUB ZERO REFRIGERATOR

Model BI48SD0

Near Miami, FL 33162

Alex

Job Details: 11/29/2023

Per cx temp flacuating in ff section Condenser coils are completly clogged( picture) I cleand cond coils Two FF light bulbs are burnt out - coverage?; eml tckt failed

We serviced a

SAMSUNG ELECTRON REFRIGERATOR

Model RF18HFENBSR

Near Aventura, FL 33180

Alex

Job Details: 11/29/2023

Sometimes beeping noiseIf recall need: UI DA97-11802WTwo door magnets DA61-03949A

We serviced a

SAMSUNG DISHWASHER

Model DW80K5050US

Near Miami Shores, FL 33138

Jessy

Job Details: 11/29/2023

"Customer complained dishwasher piece of metal broke inside dishwasher. When I check dishwasher, I could see the metal that holds the rubber seal is broken at the bottom with mounted to hold door seal place you can see where the customer has been forcing the bottom rack out and pulling in metal a loose from the frame. They also broke three of the wheels off bottom rack trying to get the rack out you cannot replace this piece of metal on the side is Ribbit in they almost broke the whole thing off I did inform customers best to replace the dishwasher"

We serviced a

SPEED QUEEN WASHER

Model AWN432SP113TW04

Near Pompano Beach, FL 33060

Antonio

Job Details: 11/29/2023

"Customer complaint NOT WASHING The client indicates that there is no water pressure in the cycle with cold water. Upon arriving at the site, I asked the client if the unit was dripping water and he told me no, it only takes time to fill. When checking the water valve, the filters. They are clean, when checking the hoses they are also clean but when opening the cold water faucet the pressure in it is low, however the hot water pressure is completely perfect, I check continuity and voltage in the valve and it is completely and correctly 120V. Customer should contact a plumber to check the faucet connections in the laundry area. everything indicated was shown to the client and its explanation. $159.00 service fee is collected"

We serviced a

SAMSUNG ELECTRON DRYER

Model DV448AEP/XAA

Near Coral Springs, FL 33065

Antonio

Job Details: 11/29/2023

"Customer complaint Cx has a dryer and it's making a crazy loud noise. Clothing has burn marks on them. UNABLE TO CATEGORIZE FAILURE-UNABLE TO CATEGORIZE techline:Ds// tech called in about unit stating rear of drum cracked and caused failure tech is authorized to replace the drum; ordrng 1 DC97-14849A (Dryer Drum), used 2 DC97-16782A (Dryer Drum Support Roller) from stock"

We serviced a

GE DRYER

Model GUD27ESSM1WW

Near Miami, FL 33138

Jessy

Job Details: 11/29/2023

Customer complained dryer is condensation when shes not using it when she opens the doors a lot of moisture when checked dryer they have the Laundy center pushed back too far and smashing exhaust hose I did inform tenant to call owner and tell to come out pulled all your laundry center for about a half a foot so it wont smash exhaust hose she said OK

We serviced a

SMEG DISHWASHER

Model STU8249

Near Aventura, FL 33160

Alex

Job Details: 11/29/2023

Delay start function doesnt work; saved tckt

We serviced a

LG ELECTRONICS REFRIGERATOR

Model LFC22770ST

Near North Miami Beach, FL 33160

Alex

Job Details: 11/29/2023

Flipper doesnt heat Door seal ripped; ordrng 1 AGU73767912 (Flipper) and 1 ADX73350627 (Right door seal)

We serviced a

GENERAL ELECTRIC WASHER

Model GTW720BPN0DG

Near Wilton Manors, FL 33334

Antonio

Job Details: 11/29/2023

Customer complaint soap dispenser is leaking water inside the washer. LEAK-LEAK FROM DISPENSER 1/2 The ordered parts are installed and diagnosed in front of the customer. unit is working without problems.

We serviced a

MAYTAG RANGE

Model MER8700DS1

Near Miami, FL 33169

Alex

Job Details: 11/28/2023

Bake element burnt out Lf burner high even on low settings; ordrng 1 W10779716 (Bake element) and 1 WPW10434452 (Lf switch)

We serviced a

BOSCH WASHER

Model WFVC3309UC25

Near Homestead, FL 33032

Jessy

Job Details: 11/28/2023

"Customer complained washer time doesnt change on this display and not advancing I checked washer with tech support and talk to Jose we try to go in diagnostic about 4 times and it would not go in. He told me to replace the main control board but I also know there it might be more components thats damaged, but start with the control board. ; ordrng 1 00674496 (Control board)"

We serviced a

SAMSUNG ELECTRON DRYER

Model DVE50R5200W/A3-00

Near Miami Lakes, FL 33016

Antonio

Job Details: 11/28/2023

"Customer complaint Not drying showing error code HC HEAT/DRY-NOT HEATING / NOT DRYING Unit shows HC error on screen, found defective thermistor, additional idler pulley has wear, parts are replaced with available stock, diagnosed in front of the customer, unit heats up and works. It is recommended that the customer not place the unit so far back because it will clog the duct.; used 1 DC32-00007A (Dryer Thermistor), and 1 DE634A (Idler Pulley Assembly) from stock"

We serviced a

GENERAL ELECTRIC WASHER

Model GTW725BSN0WS

Near Doral, FL 33178

Jessy

Job Details: 11/28/2023

"Customer complained washer not draining I checked washer drain pump and the propellers does spin back. There is tension on the propellers I filled washer with water then started drain and spin washer started to drain but what I did notice that it is banging a little bit in the beginning, middle and end so I did a suspension rod check in so suspension rods are worn I ordered ; ordrng 4 WH03X28954 (ROD AND SPRING (4.8))s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FVGXSS03

Near Homestead, FL 33032

Francisco

Job Details: 11/28/2023

"UNIT IS NOT COOLING/FREEZING, test unit found refrigerant leak on evaporator, order evaporator, compressor, dryer, heater, and wire harness, allow extra time and labor, sealing system job, reschedule call ; ordrng 1 W10120463 (Ref compressor) and 1 2188823 (Ref evaporator) and 1 W10177049 (Drier tube) and 1 2323198 (Ref defrost heater) and 1 2187510 (Ref wire harness)"

We serviced a

SAMSUNG ELECTRON REFRIGERATOR

Model n/a

Near Miami, FL 33157

Francisco

Job Details: 11/28/2023

"Water leaking inside the fridge LEAK-LEAK WATER ON INSIDE, called Customer order foulty parts, Customer have to defrost refrigerator, reschedule call ; ordrng 1 DA32-00024W (Ref temperature sensor) and 1 DA97-11823A (Ref evaporator cover assembly) and 1 DA47-00432A (Ref thermal fuse) and 1 DA82-01415A (Water leakage kit)"

We serviced a

SAMSUNG ELECTRON RANGE

Model NE58K9850WS/AA-03

Near Pembroke Pines, FL 33029

Antonio

Job Details: 11/28/2023

"Customer complaint large burner comes on by itself even when knob is off, cx woke up one morning and it was on knob in off position, also does not always power off after use when powered off CONTROLS-POWER / START BUTTON NOT WORKING The ordered parts are installed and diagnosed in front of the customer. unit is working without problems."

We serviced a

SAMSUNG ELECTRON DISHWASHER

Model DW80B6061US

Near Weston, FL 33326

Alex

Job Details: 11/28/2023

Replaced wire harness

We serviced a

SAMSUNG ELECTRON FREEZER

Model RS25J500DSR

Near Plantation, FL 33322

Alex

Job Details: 11/28/2023

Replaced all parts

We serviced a

KENMORE FREEZER

Model 79571032010

Near Fort Lauderdale, FL 33309

Alex

Job Details: 11/28/2023

Replaced ice maker

We serviced a

VIKING REFRIGERATOR

Model DDSF136DSS02

Near Miami, FL 33156

Francisco

Job Details: 11/28/2023

"$159-STOPPED MAKING ICE, test unit found bad icemaker, called Gary charge Customer $850; ordrng 1 2198597 (Icemaker)"

We serviced a

SUMMIT REFRIGERATOR

Model ADSR1524

Near South Miami, FL 33143

Francisco

Job Details: 11/28/2023

"ERROR CODE E3, BEEPING, summit send main board to Customer home, replace board, complete call"

We serviced a

LG HOME LAUNDRY ELE

Model WM3370HVA

Near Pembroke Pines, FL 33028

Antonio

Job Details: 11/28/2023

"Customer complaint The washer is not washing // OPERATIONS-WASH CYCLE NOT WORKING PROPERLY the part is replaced in the unit is diagnosed in front of the customer unit works correctly. Perform a normal washing cycle with a heavy blanket in the presence of the client and finish the unit by washing, draining and performing the spin correctly. The client will be using it and I recommend that if he or she has any problem, call the company."

We serviced a

GENERAL ELECTRIC WASHER

Model GTW720BPN0DG

Near Fort Lauderdale, FL 33312

Antonio

Job Details: 11/28/2023

"Customer complaint the mother board is not sync, it doesnt finish filling then it goes to end the lid lock stays lock CONTROLS-ELECTRONIC CONTROL BOARD ERROR The parts are installed in the unit and diagnosed in front of the client using the Quick Wash cycle and done correctly. The client will be carrying out tests on the unit and any inconvenience will tell him to call the company."

We serviced a

GE REFRIGERATOR

Model TFX20JRXDWW

Near Miami, FL 33131

Francisco

Job Details: 11/28/2023

"NOT COOLING , test unit found shorted defrost heater, part #WR51X0463, Customer is going to call back, callected service call $159, complete call"

We serviced a

FRIDIAIRE DRYER

Model FLSEC72GCS7

Near Miami Beach, FL 33139

Jessy

Job Details: 11/28/2023

Customer complained dryer doesnt turn I checked dryer and the belt is broken ; used 1 137292700 (Dryer belt) from stock

We serviced a

LIEBHERR REFRIGERATOR

Model 0924515-00

Near Miami Beach, FL 33139

Jessy

Job Details: 11/28/2023

FC has the notes for job

We serviced a

VIKING MICROWAVE

Model VMOC206SS

Near Miami, FL 33133

Jessy

Job Details: 11/28/2023

Customer complained microwave not coming on I checked microwave and their power and noise filter theres no display showing the door switches have proper ohms the control panel isnt responding I called Viking tech support and talked to Chris. He had me check power again at the noise filter. Then power at the CNT fuse which should be 120 V on each side pink wire to chassis 120 V black wire to chassis 11 V. He told me to replace the CNT fuse thats why the display isnt coming on does it have proper power going to it? ; ordrng 1 028808-000 (CNT FUSE)

We serviced a

LG ELECTRONICS REFRIGERATOR

Model PPPPP

Near Miami, FL 33147

Francisco

Job Details: 11/28/2023

"Called Customer he say insurance pay for a new refrigerator, complete call"

We serviced a

OTHER DRYER

Model DV40J3000EW/A2-01

Near Fort Lauderdale, FL 33334

Antonio

Job Details: 11/28/2023

"Customer complaint MAKING A LOUD NOISE Main motor and blower were found defective, replacement is recommended. Client wants to be sent the invoice for the payment made; ordrng 1 DC93-00101U (Samsung Assembly Motor)"

We serviced a

SAMSUNG ELECTRON WASHER

Model WF45T6000AW/A5-00

Near Coconut Creek, FL 33066

Antonio

Job Details: 11/28/2023

"Customer complaint NOT WASHING/ 2 OF 2 The pump filter was found to be clogged, the excess was removed, the unit was diagnosed and calibrated and it works correctly."

We serviced a

WOLF OVEN

Model N/A

Near Bal Harbour, FL 33154

Alex

Job Details: 11/28/2023

Per CX Sometimes overheating sometimes under heatingPossibly 819607 relay boardPossibly 815572 two temp sensors ; saved tckt

We serviced a

FRIDIAIRE DRYER

Model FAQE7111LW0

Near Miami, FL 33143

Jessy

Job Details: 11/28/2023

Customer complained dryer not heating I checked dryer and the heating element is ready OL the thermistor doesnt have proper resistance the high limit thermostat is open; ordrng 1 137114000 (Dryer Heating Element) and 1 3204267 (Dryer High-Limit Thermostat) and 1 134587700 (Dryer Thermistor)

We serviced a

ASKO DISHWASHER

Model DFI664

Near Coral Gables, FL 33143

Jessy

Job Details: 11/27/2023

"Customer complained dishwasher not dying dishes customer tell she try to program dishwasher and it didnt work I checked dishwasher by diagnostic test on heater the heater is coming on the heater isnt the problem I check the temperature of the water coming from the sink and when I turn on the sink water faucet, the hot water is taking a long time to heat up. I told the customer she needs to check the water heater and turn the hot water up when I stop the tears by opened the door and turning on the hot water at the sink and let NEW run for a minute or two the dishwasher heater do you make the water get very hot but the customer will have to do this process of turning on the sink hot water. Every time she uses the dishwasher Ill call the plumber and have him turn up the hot water."

We serviced a

LG ELECTRONICS WASHER

Model WM3770HVA

Near Coral Gables, FL 33143

Jessy

Job Details: 11/27/2023

I return to customer home to washer drain pump with new drain pump I tested washer and it is draining properly

We serviced a

SAMSUNG ELECTRON DRYER

Model DV42H5200EW/A3-01

Near Homestead, FL 33030

Francisco

Job Details: 11/27/2023

"Called Customer, he want reschedule call, is to late; eml tckt failed"

We serviced a

GENERAL ELECTRIC HOME COOKING ELE

Model JB735DP1WW

Near Florida City, FL 33034

Antonio

Job Details: 11/27/2023

"Customer complaint Received call from the customer. No one was using the product and suddenly heard something popped and when they checked the glass top cracked. I called NEW and spoke to Mark from technical support, he reviewed the photos and explained that the burner works, that apart from the broken glass, the left front burner is defective, he told me, unfortunately, it is not covered, it is denied, he told me that they They will contact the client within 24 to 48 hours."

We serviced a

SUB ZERO REFRIGERATOR

Model 532

Near Miami, FL 33176

Francisco

Job Details: 11/27/2023

"Need ice maker fresh food side light switch, two light socket, 4 lights bulb, rise ref door washers, on freezer side control left side loose not holding, two men job called Gary, reschedule call; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW8000BW0

Near Miami, FL 33133

Jessy

Job Details: 11/27/2023

I return to customer home to recheck washer to see whats staining clothes Ill show Gary the pictures and everything. Even the shirt. Cant figure out where its coming from but its not oil is like dirt mix with but I dont know what it is ; saved tckt

We serviced a

SAMSUNG ELECTRON HOME LAUNDRY ELE

Model WA50R5400AV/US-03

Near Miami, FL 33174

Jessy

Job Details: 11/27/2023

I return to customer home to replace washer suspension rods with new suspension rods I tested washer in front of customer and it is working properly

We serviced a

GE MONOGRAM DISHWASHER

Model ZBD6880N20SS

Near Homestead, FL 33032

Antonio

Job Details: 11/27/2023

"Customer complaint NOT DRAINING// (Dispatch Type: Original) 1/2 When I was going to install the parts recommended by TECH 2, I noticed that the panel only worked once when I pressed the button, but it didn't let me do anything else. When I proceeded to remove the door cover, I found cockroaches and shit on the data cable. and part of the main board added the photographs to send to AHS I talked to a man at the house and sent him the photos for evidence and I will send them to AHS."

We serviced a

GENERAL ELECTRIC WASHER

Model GUD24ESSM1WW

Near Bay Harbor Islands, FL 33154

Jessy

Job Details: 11/27/2023

I called Tech-Support and talk to Eric. I did send pictures and they review the case history on this washer dryer laundry center and Eric told me that they are going to deny coverage because this looks like customer abuse. They will call customer and inform them of that.

We serviced a

SAMSUNG ELECTRON OVEN

Model NQ70M7770DG/AA

Near Hialeah, FL 33013

Jessy

Job Details: 11/27/2023

I talked to Gary and he is going to order all the parts I need for the oven ; eml tckt failed

We serviced a

UNKNOWN RANGE - GAS

Model HHKJNN

Near Miami Gardens, FL 33055

Alex

Job Details: 11/27/2023

Problem with gas supply tank ouside the house; saved tckt

We serviced a

ELECTROLUX WASHER

Model EFLS627UIW0

Near Miami, FL 33130

Jessy

Job Details: 11/27/2023

I return to customer home to replace washer door gasket with new washer door gasket I installed and tested washer door gasket in front of customer and it is sealing properly

We serviced a

FRIGIDAIRE ICEMAKER

Model LFSS2612TE3

Near Miami Gardens, FL 33055

Alex

Job Details: 11/27/2023

Very low water preassure . Advised to change filter first and then see if there is still no icec

We serviced a

AMANA DISHWASHER

Model ADB1700ADS2

Near Homestead, FL 33031

Antonio

Job Details: 11/27/2023

"Customer complaint NOT CLEANING THE DISHES 1/2 The motor assembly is installed in the unit, the sump was the same but the motor was smaller so I had to remove it completely, it was diagnosed in front of the client, there was no water leak and the unit was washed, it was recommended to use finish or any product to the stops the drying cycle on the unit"

We serviced a

SAMSUNG ELECTRON REFRIGERATOR

Model RF265BEAESR/AA-02

Near Palmetto Bay, FL 33157

Antonio

Job Details: 11/27/2023

"Customer complaint Light and ice maker failing ICE MAKER-NOT MAKING ICE/MAKING ICE SLOWLY, LIGHT-LIGHT NOT WORKING the display light is flashing when you touch the buttons or the dispenser, ice chute with problems does not close correctly and the ice tray of the icemaker is cracked the unit is making ice and was not found at this time the ice maker stuck or frozen is working It is recommended to replace the indicated parts.; ordrng 1 DA97-08680G (Assembly Case Ice Route) and 1 DA97-17342A (Cover Assembly Dispenser) and 1 DA97-14474C (Assembly Tray Ice)"

We serviced a

MAYTAG REFRIGERATOR

Model JBR2088HES

Near Miami, FL 33129

Francisco

Job Details: 11/27/2023

"Pick up board, for rebuild ; saved tckt"

We serviced a

SAMSUNG ELECTRON HOME COOKING ELE

Model NE58K9560WS/AA

Near Pembroke Pines, FL 33028

Alex

Job Details: 11/27/2023

C-31 error control fried; ordrng 1 DE92-03960B (Relay board) and 1 DG96-00432A (Harness)

We serviced a

GENERAL ELECTRIC DISHWASHER

Model DDT595SSJ5SS

Near Fort Lauderdale, FL 33312

Alex

Job Details: 11/27/2023

Replaced all parts

We serviced a

LG HOME LAUNDRY ELE

Model WT5101HW

Near Miami, FL 33186

Antonio

Job Details: 11/27/2023

"Customer complaint washer get stuck on the spin cycle and shows an error message that shows JE unit shows UE error unbalance, replacement of the suspensions is recommended. Talk to NEW Dustin and he told me the part numbers to request.4902fa1665w; ordrng 4 4902FA1665W (Washer Suspension Rod and Spring Assembly)s"

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