"Customer complaint burner went out An inverted knob was found on another burner, it is corrected and the customer is instructed. The unit is working correctly and it is diagnosed in front of the customer."

"Freezer not freezing at all. Cx states freezer is not cooling at all. T/s was done. Cx not . . ., test unit found refrigerant leak on condenser, order condenser, compressor, dryer, main board, allow extra time and labor, sealing system job, reschedule call; ordrng 1 ACG73064501 (Ref condenser coil) and 1 EBg60663229 (Ref overload protector) and 1 TCA35911903 (Ref compressor) and 1 EBD61246710 (Ref defrost sensor) and 1 W10143759 (Dryer) and 1 EBR78931601 (Ref electronic control board)"

"Return to customers home to replace washer, springs, and shocks with new parts I replace washer, springs, and shocks and tested. Unit is working now."

"refrigerator making loud noise and not cooling. COOLING-PRODUCING FROST/ICE, NOISE-ICE MAKER . . ., test unit cooling fine,set temperature factory setting, level refrigerator, complete call"

Replaced ff evap and ff door seal

"Customer complained Washer giving off burnt smell when operating, also making clothes smell burnt I checked washer burnt snell by checking, wires, motor, and control board I find gear case is spring gear casing grease all over everything washer gear case is broke when try to take agitator off, I couldnt get it out. Will have to cut it off. the job has be first call in the morning. It will take me close to two hours. to finish it because its in a very small hallway. ; ordrng 1 WH49X27322 (Laundry Center Washer Gear Case Assembly) and 1 WH49X27324 (Agitator) and 1 WH49X27328 (Outer tub) and 1 WH49X27326 (Washer spin basket)"

Melted relay on microwave controlLower oven doesnt heat at all ; ordrng 1 DE92-03729P (Microwave control) and 1 de47-20017a (Hi-limit) and 1 De92-04045c (Oven relay board)

"Customer complaint The front burner are not working properly | COMPONENT FAILURE-BURNER NOT SPARKING / SPARKING CONSISTENTLY There are problems with the front burners and the switches, it is recommended to replace them, one has a defective resistance and the temperature does not drop, the other, the surface sensor, is always on. Please order the indicated parts.; ordrng 2 WB30X24111 (RANGE RADIANT ELEMENT - 9')s and 2 WB24X25013 (RANGE INFINITE CONTROL SWITCH)s"

Conv fan makes rattling noise; ordrng 1 DG96-00110F (Upper convection motor) and 1 DG67-00001B (Upper blade) and 1 6021-001208 (Nut)

"The refrigerator light is not working anymore. LIGHT-LIGHT NOT WORKING, test unit order shorted parts, reschedule call; ordrng 1 WR23X10622 (Ref electronic control board power supply) and 1 WR62X26946 (Ref light transformer)"

Customer complaint the knob to turn on dryer is broken. its the spin mechanism The unit has problems with the timer and the backsplash is not secured and the timer is very hard and does not move. The knob is good. It is recommended to replace the indicated parts.; ordrng 1 WE04X25281 (TIMER) and 1 WE03X25277 (BACKSPLASH ASSEMBLY)

"Customer complained dishwasher not draining I checked dishwasher and drain pump had paper and something that looks like hair I didnt power up when I tried to turn it on by pushing the power button from there I went to the junction box, and I could see that it was shorted out. They had it hardwired I called Tech-Support and let Mark see it on virtual video he told me to replace the power junction box and to have the customer. Have electrician come out to fix that wall outlet, so it can be plugged in and not hardwired the wall outlet thats under the sink has no power on the top pop, but lower part has power. Mark told me to tell the customer that they need electrician to come out and fix the outlet so the dishwasher can have proper power I order power junction box and drain pump ; ordrng 1 00752018 (Dishwasher Junction Box and Power Cord Assembly) and 1 00631200 (Dishwasher Drain Pump)"

Replaced ice maker

Not cooling all the way . Ice forms around damper Cracked water lineBroken freezer busketq rails Ice maker doesnt make ice ( test); ordrng 1 5304508097 (Rail) and 1 5304508096 (Rail) and 1 5304522623 (Watet filter receptical) and 1 243297609 (Ice maker) and 1 5304508008 (Gasket tower) and 1 5304508741 (Damper tower)

"Knocking sound coming out of fridge NOISE-NOISE, test unit replaced foulty icemaker, complete call"

"Customer complaint DISPLAY PANEL UNABLE TO READ ANYTHING Customer approved repair, please order the indicated part636.28; ordrng 1 019089-000 (Control unit with Display)"

"Customer complaint RECALL AV | LEAKING We have to wait until tomorrow to see if the water leak does not continue, I adjusted the supports because I raised them too high and then the door did not open after I left yesterday, today I showed it to the tenant and it was agreed that tomorrow the housekeeper will use it.; saved tckt"

Customer complained washer has a E13 I checked washer drain hose and their was 1 1/2 in drain pipe with water still in drain hose the drain hose wasnt installed properly I had reinstalled drain hose so washer could drain properly then I tested washer in fast wash cycle its 15 minutes the washer completed cycle

"Customer complaint NOT CLEANING CLOTHES Failures with the rear tub of the unit occur, dear customer, and I do not approve. They are going to confirm with Home Depot to validate if it is still under warranty; ordrng 1 DC97-19636A (Washer Outer Rear Tub) and 1 000000000 (2 Tech)"

Frosted ice room; ordrng 1 DA97-13718C (Ice maker) and 1 Silicone and 1 DA97-13431A (Donut)

I return to customer home to replace dryer element and thermistor with new parts I tested dryer in front of customer and dryer is working properly

"For diagnosis only. ICE MAKER-ICE MAKER FREEZING UP, test unit called NEW tech line, spoke with Mark, they going to replace refrigerator, complete call"

R600 freon sealed system issue Compressor is running but no freezing; eml tckt failed

Replaced micro switches and fuse . Need backJob is complete; ordrng 3 Es16802 (M switch)s and 2 Cf20fb (Fuse)s

Customer complained dryer turning off mild cycle I checked dryer and at the bottom filter their lot of water when I open door I check drain Reservoir and its full of water I then call tech support talked to mark and we ran diagnostic test for the drain pump and it sounds like it is sucking air it didnt pump the water reservoir mark here sound he and said that has a restriction tell yo replace drain pump the cost to replace dryer drain pump is $ 476.15; ordrng 1 00145623 (Drain pump)

"Customer complaint GLASS IS SHATTERED ON THE LEFT EGDE The client did not accept repairs, he wanted them to keep the price until September of next year since he says that this is how the same problem will be, I tried to explain to him that over time it can change the price but in his knowledge he wants us to keep the same price so I do not accept the conditions. Brenda collected the service fee of $159.001348.20; ordrng 1 826559 (GLASS ASSY,30,UNFRAMED,SVCE (CE304C/B))"

"I return to customer home to replace washer main control board with new washer main control board I tested washer in front of customer in a quick wash cycle the washer isnt moving though cycle its stat to drain and dont stop I called tech support again and talked to mark and tell him the issue of the washer, not advancing through the cycles, and that I replace the pressure switch and the control board twice that it goes to agitation drains, but never advance to rinse and theres no flashing lights. He told me that he would put it in for a buyout, and to tell the customer that customer service will contact them within 3 to 5 days."

I return to customer home to washer drain pump assembly with new drain pump assembly I tested washer drain pump assembly and its working properly

Replaced ice maker

"Replaced new board, power to board, called Viking tech line, they say have to reorder board, bad board; saved tckt"

LEAKING, test unit found shorted icemaker, replaced icemaker truck stock part #4317943, problem fixed complete call ; used 1 4317943 (Icemaker) from stock"

Replaced circ pump

Customer complaint NOT TURNING ON The ordered parts are installed and diagnosed in front of the client. unit remains working without problems.

"Customer complaint RECALL AV | LEAKING I checked the unit again and the housekeeper showed me a video where the water is leaking from the front down at the door adjust the corner supports by raising the dishwasher I did a brief diagnosis but there was no leak, the housekeeper will do tests tomorrow .; saved tckt"

"Customer complaint forming ice, test unit order foulty evaporator fan motor, ( this is not a recall) reschedule call; ordrng 1 7014389 (Evaporator fan motor)"

"Adjusted ice room, replaced ice maker need it backJob is complete; ordrng 1 Da97-13718c (Ice maker) and 1 Silicone"

Customer complained washer wouldnt stop filling I checked washer water supply hoses and they both are full of calcium the water valve is full of debris on both sides the Water valve solenoid isnt closing. ; ordrng 1 5220FR2006H (Washer Single-Solenoid Water Inlet Valve) and 1 5221ER1003A (Washer Water Inlet Valve)

"Customer complaint MAKING BANGING NOISE/RECALL AV The Landlord notified that the washer and dryer according to the tenant were causing problems, when I arrived at the site the housekeeper told me that the tenant told her that it sounds very loud when it is spinning, the detail is that the tenant has the room next to the laundry room evidently the sound of the pump and the spin next to her room she states that it is very loud, when checking the unit technically I see it normal but tenant asked me that the noise cannot be tolerated and that we tell the landlord to stop change them, I told him that I would talk to my supervisor.; saved tckt"

I return to customer home to recheck dishwasher with tech support I talk to Ahmed he had me do a factory reset and also turn the water from pulse to time to let the water valve stay open longer from now he had me do a rinse and hold cycle and dishwasher is working properly now

"it stopped working it stopped freezing. COOLING-REFRIGERATOR FREEZING, test unit found refrigerant leak on evaporator, order evaporator, compressor, dryer, and condenser, allow extra time and labor, sealing system job, reschedule call; ordrng 1 ADL74221802 (Ref evaporator assembly) and 1 TCA36511303 (Ref compressor) and 1 W10143759 (Dryer) and 1 ACG75305801 (Ref condenser coil)"

Nothing works; ordrng 1 WD21X24901C (Control) and 1 WD21X31910 (UI)

Customer complained NOT HEATING / MAKING A WEIRD SOUND I checked dryer for not heating and noise and took dryer apart the black wire shorted it melted the wire on element when I check the element with my meter it was reading OL I order heating element ; ordrng 1 964P3 (Heating element kit)

"Customer accepted the repair estimate made by Gary, he would notify him to order the parts. 2 Hours for this job, the client will be on Friday of the next week and wants the service after 12:00; saved tckt"

Replaced burner and control for it

"FRIDGE FROZE THEN THAWED AT SOME POINT, WAS KICKING OUT WARM AIR NOW JUST NOT COLD AT ALL . . ., test unit found refrigerant leak on evaporator, order evaporator, compressor, dryer, main board, and condenser fan motor, allow extra time and labor, sealing system job, reschedule call; ordrng 1 DA97-15765A (Ref condenser fan motor assembly) and 1 DA96-00681J (Ref evaporator assembly) and 1 DA92-00624D (Ref electronic control board) and 1 MKV190CL2B/SM1 (Ref compressor) and 1 W10143759 (Dryer)"

"I return to customer home to replace washer soap dispenser housing with new soap, dispenser housing I tested washer soap dispenser housing in front of customer and it is working properly now"

"Customer complaint The machine does not turn on and the door won't open The part recommended by NEW is installed but the problem continues with the unit, the unit still does not turn on, call NEW again and talk to Mark, he explained what is happening with the unit and he recommended that I replace the indicated parts. He advised me to replace the board first. above.DC92-02004dDC92-01989a; ordrng 1 DC92-02004D (Washer Electronic Control Board) and 1 DC92-01989A (Washer Electronic Control Board)"

"Customer complaint LEAKING Client has problems with the water valve, I do not approve the repair, he will be evaluating it and if there is anything, he will call us back and tell him that he has 30 days to accept the estimated.; ordrng 1 DC97-15459G (Washer Water Inlet Valve)"

"UNIT IS TOO COLD, SHOWING E2 ERROR, test unit replaced temperature sensor, complete call"

"| BOARD FOR REBUILD, when came to take board for rebuilding, Customer say is going to call insurance if they send another refrigerator, before take board, brother in lay of Customer say board is available, complete call"

"Customer complained washer SMELLS BAD INSIDE I checked washer and I could see fabric softener running down washer door inside the washer and dryer is setting on platform the tiles are chipped underneath washer when I took rear panel off I could see where water is coming from the rear tub is leaking water down I can see where the speed sensor is at the tower got so hot to where it started to melt plastic the rear motor self its leaking behind the motor I did inform customer a two-man job, and that she will have to move it in the garage she told me she looked up the washer and its on sale. Shell just replace it."

"Customer complaint not drying and not working properly making a loud sound NOISE-UNKNOWN NOISE, HEAT/DRY-NOT, The unit does not heat up and generates a loud noise, I replaced the pulley and the heater but the loud noise continues, call NEW and talk to Dustin. I recommend disassembling the base of the blower and checking that the motor, the noise comes from there, but Dustin did not want to authorize me. Until I checked, I checked again and the rollers rotate correctly, the pulley is new, the only thing is that the blower with the motor is causing the problem, so I need to order the indicated part and replace the used stock.; ordrng 1 DC93-00101U (Samsung Assembly Motor), used 1 DC93-00634A (Dryer Idler Assembly), and 1 DC93-00154A from stock"

W valve leaking Ice maker sometimes doesnt work; ordrng 1 eau61843018 (Ice maker assembly) and 1 aju72992601 (W valve)

Replaced lf spark electrode

"Customer complained washer making a grinding noise I checked washer shock, absorber, a check motor by taking it off to see if the bearings were worn but they are not. I move the spin basket up and down side to side. The bearings are good idea did diagnostics there were no error codes didnt hear it squeak or grind or anything. Washy is working properly told customer video the noise."

No defrostIce maker stuck and frozen; ordrng 1 da47-00301b (Thermal fuse) and 1 da32-00070m (Freezer defr. Sensor) and 1 da47-00318n (Defrost heater) and 1 DA82-02640A (Ice maker kit)

"Customer complaint LEAKING WATER FROM BOTTOM LEAK-LEAK WATER FROM BOTTOM/UNDERNEATH There is a water leak through the gasket and the Corner Baffle supports, additionally it does not sense that the door is open or closed, there are problems with the door and latch sensor, please order the indicated parts.; ordrng 1 WD21X10261 (Dishwasher Door Switch) and 1 WD08X10057 (Dishwasher Door Seal) and 1 WD8X227 (Dishwasher Tub Corner Baffle, Right) and 1 WD8X228 (Dishwasher Tub Corner Baffle, Left) and 1 WD13X10003 (Dishwasher Door Latch)"

"bottom tray filling up with ice, ice maker is freezing up DISPENSER-DISPENSER FREEZING UP, Customer didnt defrost refrigerator, reschedule for next Monday ; eml tckt failed"

"Customer complaint Not drying properly. HEAT/DRY-LONG DRY TIME unit does not heat up and makes a loud noise when the drum rotates, faults with the heater, thermistor, idler,; ordrng 1 DC97-14486A (Dryer Heating Element Assembly) and 1 DC32-00007A (Dryer Thermistor) and 1 DC93-00634A (Dryer Idler Assembly)"

"I return to customer home to mount down the dryer bracket with two-sided adhesive tape, I install the tape to the bracket, and it is holding in place"

Replaced all parts . Possible insulation problem in the back

Replaced freezer evap cover for smell

"Customer complaint not heating / doesnt come on anymore. / started happening 3 months ago / HEAT/DRY-NOT HEATING NOT DRYING The parts were installed in the unit since they had been ordered but the customer, according to when they called him a few days ago for the appointment, indicated that the dryer no longer worked and indicated that they would tell the technician today when I returned home I found that the unit had failed with the engine assembly, something that was not shown on my previous visit and now we must order the part, call NEW, talk to Tim and he will tell me the part number, please order.; ordrng 1 DC93-00101U (Samsung Assembly Motor)"

"water is coming out with white particles. Cm already change the filters DISPENSER-UNKNOWN . .test unit water dispenser ok, set temperature factory settings, level refrigerator complete call"

"1808478428, REWORK Refrigerator temperature light is blinking does not appear to be cooling , test unit replaced foulty evaporator, evaporator cover assembly, defrost thermal fuse, temperature sensor, complete call"

Customer complained dryer not drying and not finishing all the cycle I checked dryer drain reservoir and its full lint and water its slimy and it clogged up drain pump I used truck stock part I tested dryer in front of customer and dryer drain pump is working properly ; used 1 00145623 (Dryer Water Pump 00145623) from stock

Customer complained washer its not starting - making clicking noise I checked washer and the lid lock is locking and unlocking the drain hose isnt installed correctly the washer is setting on a wood base washer lid is rusted out really bad I called tech support and talk to Eric on virtual video. I let him see the drain holes and properly install. He said it was too low. I also let him see the washer on the wooden platform and I let him see how bad the lid was rusted out. He said the service will be denied inform customer that customer service will contact her and I did inform the customer brother who was there with me to tell the customer customer service will call her because she didnt answer the phone when I called her shes at work

Water collecting under dispencer in tray and then leak on to freezer doorPer Tim need ice door chute; ordrng 1 da97-17296a (Ice door chute)

Customer complaint SHUTS DOWN DURING DRYING CYCLE The ordered parts are installed and diagnosed in front of the customer. unit is working without problems.

"Customer complaint Start's shaking during cycle error code 'ur' NOISE-UNBALANCED/VIBRATE/SHAKE The suspensions in the unit are replaced, calibration is carried out, the unit works correctly, the client will be carrying out tests with washing cycles.; used 4 DC97-16350U (Samsung Damper Assembly) from stock"

Customer complained washer leaking water I checked washer and the is at drain pump housing drain filter not sealing the drain hose on drain pump has hole in it ; ordrng 1 W11319789 (Washer Drain Pump Assembly)

"Customer complaint NOT DRAINING/ALSO HAS RUST /188 DAYS LEFT OF WARRANTY unit with faults in the latch, with the output board and has the cover top and the lid rusty, I called Speed Queen about the error and it tells me that I must replace The output board and the switch, the other parts are additional to the problem.Nick203657p803415; ordrng 1 203575W (Lid Top Load Washer) and 1 203632WP (Assembly Top Panel (Home with Bleach)) and 1 203657P (Drive Control Board Assembly 120V) and 1 803415 (Switch SPST O.B.L W/AU) and 1 204696 (Kit Dual Lid Switch) and 2 37575 (Tall Tub Leg Spring)s, used 1 205222 (Lid Lock Kit) from stock"

Need 2 door sensors; eml tckt failed

Replaced water filter receptical

"The refrigerator light is not working anymore. LIGHT-LIGHT NOT WORKING, test unit replaced switches, re-order ref light board, reschedule call ; ordrng 1 WR55X25586 (Ref light board)"

"When I arrived to customer home today, customer did not have dryer off washer. I explain to the customer again. He needs to have the dryer off the washer after further talking to the guy he is going to put the dryer down in another room so I can repair the washer. ; saved tckt"

"I return to customers home to fully check induction cooktop with Tech-Support I test it voltage with Tech-Support. There is 240 V at each generator. He had me to check DC voltage at each user interface control 5.7. Whats the voltage he told me to replace all three of the user interfaces when I call Gary back to get the estimate, the customer turned the cooktop on and it was working. Gary said it couldve been just a loose wire whatever I did inform the customer if it happens again we know what to order I charged him $289 for labor ; ordrng 1 5304527633 (Control) and 1 5304527632 (Control) and 1 5304527631 (Control)"

Frozen ice room; ordrng 1 DA97-14504C (Ice bin) and 1 Silicone and 1 DA82-02706A (Kit ice maker)

Water collects on the bottom of ff section; ordrng 1 DA32-10104N (Def sensor) and 1 Da82-1415a (Leak kit) and 1 DA97-07189E (Pantry damper) and 1 DA97-12609A (Ff evap cover)

"ice tray freezing up and freezes...also shelfs are broke DRAWER/SHELF-SHELF BROKEN/CRACK, ICE ., test unit replaced foulty icemaker service kit, ice container, and leakage kit, problem fixed complete call"

"I return to customer home to replace washer control board with new washer control board I tested washer control board in quick wash cycle with the two medium rugs, that the customer had inside washer I did time wash with my timer on my phone set for 28 minutes quick wash is normally from 24 - 30 minutes depending on brand now when the washer gets to the end of rinse cycle it want stop draining I called NEW tech support and talked to mark and I informed him that the washer is not coming out of the rinse cycle. Its just draining and not advancing I told him the first thing I did. ASKO was change the pressure switch and hose and I talked to Chase. He said the code for that was for the pressure switch hose. I even asked him to check the part number he said it was correct. He never help me get into diagnostic because he went to saying that the pilot was council, and he dont know why I was council to re-order the control board again and he look for any updates on this washing their was no updates for any technical problems from now he did not go into diagnostics with me and replace the board because he dont know why I was counsel and why I had call Gary and explain to him what Mark kept telling me and couldnt really justify why he wanted me to re-order the board. Gary said he will call case manager. ; eml tckt failed"

Replaced compressor and filter drier

Customer complaint dryer is not heating clothes are still damp HEAT/DRY-NOT HEATING / NOT DRYING The ordered parts are installed and diagnosed in front of the customer. unit is working without problems.

"Knocking sound coming out of fridge NOISE-NOISE, test unit order foulty part, reschedule call; ordrng 1 AEQ73209906 (Icemaker kit assembly)"

Replaced right front burner

"Customer complaint NOT CLEANING THE DISHES 1/2 faults with the sump motor assembly, it is recommended to replace the indicated part.; ordrng 1 W10902307 (Dishwasher Pump and Motor Assembly)"

"Customer complaint unbalance OPERATIONS-UNBALANCED/VIBRATE/SHAKE Error Code :UL the suspensions in the unit are replaced, calibration is performed, the unit works correctly, the client will be carrying out tests with washing cycles.340"

"Customer complaint leaking water..repair has been attempted several times LEAK-LEAK WATER FROM BOTTOM/UNDERNEATH The ordered parts are installed in the unit, a diagnosis is carried out in front of the client and it showed no signs of water leaks, the client will be using the unit on the weekend and any problem will call the company. include photos in the asurion service bench"

Customer complained not draining I checked dishwasher by starting normal cycle to check for suds and the dishwasher was full of suds I put a little olive oil inside and started normal cycle again to remove suds when I ran the dishwasher a final time in normal cycle F12 Watervalve issue I did take the yellow plastic piece out to check drain pump and drain pump is good and doesnt have anything in there the office will have to call the customer with the estimate because I cant get on the phone with ASKO. They havent high call volume down the phone. Almost 35 minutes trying to get through. they collect the service fee. of $159.00; saved tckt

Customer complained cooktop not powering on I checked cooktop and theres a sure in the touchpad. I call Dacor and they said the touchpad control is no longer available.

Replaced touch pad

I return to customer home to replace dishwasher timer and Drain Solenoid with new parts I tested dishwasher in front of customer by starting rinse only cycle and a complete a cycle it drained and rinsed. Completely dishwasher is working properly.

"Adjusted ice room , replaced ice maker - need backJob is complete; ordrng 1 Da97-13718c (Ice maker)"

"LIGHTS ARE ON INSIDE / NOT COOLING, test unit found shorted boards, replaced boards, complete call"

"Customer complaint large burner comes on by itself even when knob is off, cx woke up one morning and it was on knob in off position, also does not always power off after use when powered off CONTROLS-POWER / START BUTTON NOT WORKING unit has problems with the triple and dual front switches, one burner turns on by itself and the other the temperature is only on high, it is recommended to replace the indicated parts.; ordrng 1 DG44-01007B (Samsung Regulator Energy-triple) and 1 DG44-01006B (Samsung Regulator Energy-dual)"

"Customer complaint NOT WORKING (Dispatch Type: Original)new main board is installed in the unit. It is diagnosed in front of the client, warms up and works correctly."

Customer complained washer is going off balance I checked washer and the lid lock in locking and unlocking when I finally get the lid to lock I started spin only and spin only is working I had to show the housekeeper how to load the washer because she is overloading the washer now that she knows how to load a washer it wont go off balance I did order.lid lock ; ordrng 1 WH44X10288 (Washer Lid Lock)

"Customer complained washer making noise and not filling properly I checked washer for in normal wash and when is agitating, its like its pausing when its hesitate theres no constant hesitation and washer isnt filling properly I; saved tckt"

Replaced door seal

"Customer complaint TAKING TOO LONG TO START / 159.00 The client indicates that the unit is seen to be working but it takes a long time, the unit is checked and when disassembling I found that it is a unit with a sealed system, after checking the unit does heat up but I tell the customer that if the problem continues to contact an authorized Whirlpool technical service due to the complex nature of the unit"