"I return to customer home to recheck dryer and tenant said he was able to use dryer two times before the error code tE3 come back I did a little more checking on this error code I did the reset thermostat, and did the manual reset still didnt go away, but I did find out a little more information on this error code is the resettable thermostat not the thermostat test issue and not the thermistor when I first came out I had pushed in the resettable thermostat thats why Im thinking that he got to dry his clothes to time before it kicked off again I googled it and he gave me to reason why this happened thermostat in a thermistor. I change the thermistor but didnt change the thermostat. I ordered the thermostat. ; ordrng 1 6931EL3001D (Resettable thermostat)"

"Customer complaint 11/2 TECHLINE authorizes display board replacement, lid handle not covered physical damage-TH Part NumberDC92-01988ADescriptionPcb Assembly Display, call NEW unit the washing machine display below does not turn on but if the voltage comes on the internal light works and you can hear the shutdown sound activate but it does not show anything on the display, the tub cover assembly has The handle is broken but Asurion does not cover it for replacement due to physical damage, only the display board will be ordered.; ordrng 1 DC92-01988A (Samsung Pcb Assembly Display)"

Replaced control

"NOT COOLING / , test unit found a lizard, stock on condenser fan blade, take out, unit start working fine, complete call"

"ice maker leaking water area ICE MAKER-LEAK WATER, test unit replaced foulty icemaker service kit, and ice container, seal cabinet, complete call"

Broken ice makerNeed ice maker; saved tckt

Customer complained washer is leaking sometimes and sometimes it turns on by itself I checked washer diagnostics. it gave error code suds and customer leaving Lid open too long and off-balance I had to pull out some of the drain hose they had about a foot and a half and stack pipe I the started washer in diagnostics test and completed diagnostic with no error code I did explain to the customer how to load washer and how much soap to put in soap dispenser washer is working properly now

"UNIT IS NOT COOLING, test unit replaced, compressor, freezer evaporator, dryer, main board, and freezer evaporator cover assembly, complete sealing system job"

"Customer complaint No fill OPERATIONS-Water fill overfill no fill New board is installed in the unit, all diagnostics are carried out in the unit, agitate, spin, drain, water valves and work correctly, client will be doing wash cycles."

Customer complained dryer turns off after 30 minutes then you have to wait 30 minutes to get it to turn back on. I checked dryer first by taking the vent off and running the dryer on time dry to see if it would turn off and get hot its heating properly and the vent has water in it when I took dryer apart its full of lint the cost to replace dryer heating element and thermistor is $ 619.53; ordrng 1 137114000 (Dryer heating element) and 1 5304520302 (Dryer thermistor)

"Rework needed for the forth time to determine if is repairable or not to have a | test unit freezer set at 0F is ok refrigerator set at 37f is 42f, order foulty parts, reschedule call ; ordrng 1 DA97-14441A (Ref evaporator cover assembly) and 1 DA32-00029N (Ref template sensor) and 1 DA47-00465A (Ref defrost heater) and 1 DA47-00301E (Ref defrost thermal fuse)"

Customer complaint NOT TURNING ON Error F7 E6 failures with the Key pad of the unit customer approved repair order the part877.40; ordrng 1 WB27T11076 (RANGE KEY PANEL ASSEMBLY)

"Customer complaint will not dry clothes Defective heater assembly and worn pulley, replaced with available stock. Diagnosed in front of the customer. Works and heats without problems. Instructed to perform maintenance on the dryer ventilation duct.; used 1 DC93-00634A (Dryer Idler Assembly), and 1 DC97-14486A (Dryer Heating Element Assembly) from stock"

I return to customer home to replace oven cooling fan assembly and cooling fan with new parts I tested oven in front of customer and oven is working properly

"NOT SHOWING THE CORRECT TEMP AND IS WARMER THAN WHAT IT IS DISPLAYING PLEASE DIAGNOSE BEFORE INSTA, replace display board, and temperature sensor Customer have, complete call"

Replaced freezer door seal

NOT MAKING ICE, testbunit found shorted control board, part # 022577000, complete call"

AV has the notes for this job

Replaced all parts

Sealed system - freon leak FF door gasket ripped Display is dimFf evaporatorFf door sealDisplay light bulb; eml tckt failed

"I return to customer home replace washer inverter board with new part I tested washer and diagnostic test error code 3c1 I then called tech support because thats a new inverter board I put in I talked to Dustin I have to check in the unit with Dustin for resistance at the motor. He told me the resistance was too high. and I can come back with the motor and drill holes in the cover to remove the cover to replace the motor Hes telling me to replace the inverter for a third time in my honest opinion, the washer should have been replace im just changing parts and its all going with changing parts as I said, in my honest opinion, this unit shouldve been replace ; ordrng 1 DC31-00125D (Washer Motor Rotor) and 1 DC31-00124A (Washer Motor Stator) and 1 DC92-01531C (Washer motor inverter board)"

"Customer complaint loud banging noise from drum NOISE-NOISE DURING SPIN CYCLE Gator Appliance Techline assisted in confirming rear tub assy. NLA please process BYOT24 no parts avalible samsung DC97-21754D ASSEMBLY S.TUB BACK After we had assembled everything in the unit and assembled it, we detailed that the tub back they sent was different."

"Customer complaint NOTHIN IS TARTING ON THE DRYER Customer approved repair, defective door switch, available stock is installed, unit remains working without problems. used 1 3406107 (Door switch) from stock"

Customer complaint TURNS ON BY ITSELF/ client does not approve additional repair

"Fuse is blowingReplaced fuse, bracket, microswitches, capacitor- need backJob is complete; ordrng 1 5304509457 (Holder switch) and 3 Es16802 (M switches)s and 1 Cf20fb (Fuse) and 1 5304491606 (Capacitor)"

"Customer complained cooktop not turning on just blinking when you press the power I couldnt check cooktop fully because TECH SUPPORT is close is giving off a cold with the beeps and I dont know what it is. I told customer we will put them back on the schedule for Friday from 2 to 6. this is an induction cooktop, and I will need TECH SUPPORT to find out whats the issue because its only beeping five times and not powering up ; saved tckt"

"Customer complaint Spin cycle is not working. NOISE-NOISE DURING SPIN CYCLE, OPERATIONS-SPIN CYCLE NOT WORKING PROPERLY the parts are installed in the unit, calibration is carried out from the panel, it is diagnosed in front of the customer, the unit works correctly.; used 4 DC97-16350U (SUSPENSION) from stock"

"The cx says that there's is liquid and its frozing, test unit found drain clogged unclogged drain, set temperature, level unit complete call"

Pack of candles melted and leaked inside oven ( picture) - report

"I return to customers home to replace dishwasher Water valve with i Water valve high, I installed water valve for dishwasher but I could not test because the customer had water line break on the kitchen sink she will let Office know if anything happens after she gets the waterline fixed"

I made it to the building after for the receiving at this building shits down at 4 oclock. I did talk to the customer she wants to know can she be rescheduled for Friday morning because she has a 12 oclock doctors appointment; eml tckt failed

"Customer complaint unbalance OPERATIONS-UNBALANCED/VIBRATE/SHAKE Error Code :UL unit has faults with the suspensions, it is calibrated but the unit has the balancing error. it is recommended to replace the indicated parts.; ordrng 4 DC97-18610F (Samsung Assembly Damper)s"

Replaced freezer defrost sensor

Customer says someone already came in the morning; eml tckt failed

Customer complaint not doing anything The unit had the child lock activated. The lock does not allow the dryer to activate the functions in the unit and it does not work. The customer is instructed how to deactivate it if it happens again. unit remains working correctly.

"Customer complaint Will making humming noise but is not heating at all** OPERATIONS-OVEN NOT HEATING The unit does not heat up and the magnetron makes a loud noise when it is working, it is recommended to replace the indicated parts.; ordrng 1 5304479019 (Microwave High-Voltage Capacitor) and 1 5304521745 (Wall Oven Microwave Magnetron) and 2 5304493153 (Microwave Door Interlock Switch)s and 1 5304479020 (Microwave Door Interlock Switch and Fuse)"

Replaced all parts

"Customer complained washer not draining water out I checked washer drain pump and the drain hose the dont have restrict it, or have any kinks when I check the drain part the propellers are broken of shaft You can see it moving back-and-forth. I did tell the customer the cost to replace washer. drain pump is $429.00 and she said thats half the cost of a new washer. She will replace it she did pay service fee. $160"

I return to customer home to replace dishwasher drain pump with new drain pump I tested dishwasher and it is working properly

"Customer complaint does not drain OPERATIONS-DRAIN CYCLE NOT WORKING PROPERLY The ordered parts are installed and diagnosed in front of the client. The unit works without problems, drains lava and spins satisfactorily."

"NOT DRAINING// (Dispatch Type: Original) test unit unit need drain pump, and check valve, called Gary, he is to add parts numbers, reschedule call; saved tckt"

I return to customer home to replace dishwasher spray arm motor with new spray arm motor I tested dishwasher in front of customer and dishwasher is working properly

Rf burner middle ring is dimmer than the rest Burner and control authorized by Mark; ordrng 1 316562015 (Control) and 1 318297805 (Right front element)

Latch doesnt reach micro switch - adjusted it

Adjusted drawer

I return to customer home to replace refrigerator ice maker with new ice maker I tested ice maker lland it working properly

I return to customer home to replace dryer bearings and pulley with new bearings kit and pulley I tested dryer in front of customer and its working properly

"Customer complaint water is not draining OPERATIONS-WATER DOES NOT DRAIN, The parts are installed in the unit, it is diagnosed in front of the client, and the unit remains working correctly."

"Customer complaint Oven ready light does not turn off Call NEW, talk to Tim, he gave me the part numbers to order, burner with bad temperature sensor and switch does not regulate the temperature.Dg47-00067aDg44-01006a; ordrng 1 DG47-00067A (Samsung Heater Radiant-dual) and 1 DG44-01006A (Samsung Regulator-energy D)"

Burnt out wave guide ; saved tckt

"Customer complaint not cooling, test unit found refrigerant leak on evaporator, complete sealing system job"

Replaced all parts

"Customer complaint not completing cycles, rebooting OPERATIONS-WASH CYCLE NOT WORKING PROPERLY The parts are installed in the unit, it is diagnosed in front of the client. After the diagnostics and calibration with a washing cycle, the unit works correctly."

I return to customer home to replace range igniter with new range igniter I tested range in front of customer and its working properly

"I return to customers home to replace dryer blower, wheel, assembly and motor with new parts I tested dryer in front of customer. It is working properly."

240 is going to neutral and hot instead of 120Customer need to call elrctrician . If after power is corrected unit still doesnt work need to order main pcb and need dolly

"Customer complaint Won't drain water out OPERATIONS-WATER DOES NOT DRAIN The unit was not draining because the customer recently replaced the garbage disposal but did not remove the drain line cover, corrected the problem and diagnosed the unit in front of the customer, and the unit is working and draining without problems."

"Customer complaint leaking water..repair has been attempted several times LEAK-LEAK WATER FROM BOTTOM/UNDERNEATH unit continues to leak water, when rechecking it is recommended to replace sump motor assembly and gasket. please order.; ordrng 1 DD82-01126B (Dishwasher Sump and Motor Assembly) and 1 DD62-00050A (Dishwasher Sump Gasket)"

"ICEMAKER NOT WORKING, test unit replaced foulty icemaker, set temperature complete call"

Main pump doesnt circulate all the way; ordrng 1 W11025157 (Main pump)

Frozen ff coverRipped frezer door seal; ordrng 1 DA97-12609C (Ff evap cover) and 1 Da82-1415a (Leak kit) and 1 DA32-10104N (Defrost sensor) and 1 DA63-06541D (Freezer doir seal)

Customer complaint Washer does not start.Fstar CONTROLS-POWER / START BUTTON NOT WORKING call NEW talk to Tim found the main board with cockroach shit denied service. 10/30 TECHLINE Cockroach infestation service denial-THTim

"I arrive to Customers home 20 minutes early. I called the customer to inform or I will wait till 1 oclock. And the tenant told me she would be out all day. They will be late on the day when she come home the landlord told me she say after one, but the tenant doesnt wanna come back until she finish taking care of her business. the office needs to verify that the tenant will be home when they reschedule this call. ; saved tckt"

"ice tray freezing up and freezes...also shelfs are broke DRAWER/SHELF-SHELF BROKEN/CRACK, ICE . . ., test unit order foulty parts, reschedule call; ordrng 1 DA82-02697A (Ref ice maker service kit) and 1 DA97-12604D (Ref ice container assembly) and 1 DA82-01415A (Leakage kit)"

Customer complaint MAKING BANGING NOISE / 1 OF 2 The ordered parts are installed and diagnosed in front of the customer. unit is working without problems.

Customer complained range glass top is cracked I checked range glass top with Steven from tech support and he took pictures and I did too. He told me that its and impact break he said coverage was denied and to tell the customer someone from call customer service will contact them and I did tell customers someone from customer service will call him

Ice maker sometimes doesnt workNeed ice maker; saved tckt

"NOT MAKING ICE ICE MAKER-NOT MAKING ICE/MAKING ICE SLOWLY, when arrived ice container full of ice, icemaker working fine, and dispenser dispensing ice, check temperature ok, complete call"

Display not readable . Ice door separating; ordrng 1 DA97-08518D (Display) and 1 DA97-08680C (Ice door)

Chemical smell in freezer and ice Per Erick need to replace freezer evap cover. If that doesnt help he will transfer it to LG factory service to take a look ; ordrng 1 Aeb72913929 (Freezer evap cover)

"Customer complaint NOT WORKING (Dispatch Type: Original) Unit has faults with defective main board relay board, replacement is recommended.; ordrng 1 DC92-01851A (Dryer Electronic Control Board)"

"I return customer home to replace washer control board and main wiring harness after installing the wiring harness in the main control board I could see every time you push start the whole display lights up like hes going into diagnostics. He did this several times I notice to the left of the door when you open it there was a big long dent in front panel. Its not letting the door close properly but that wasnt the issue the issue is once you push to start button it actually turns on and then go to all eights on the display like its in diagnostics and doesnt start. It just keeps flashing I did call tech support again and talk to Tim. I explain to him the time for for this I talked to Dustin and there was no dent in the front panel by the door handle so I had him go on virtual he did see the big dent. Its like 9 inches long. He said thats not winter thats a custom abuse thats why the doors not closing he could tell me why the display on the control panel was flashing like that once I saw my virtual video idiot, terminate denying coverage and they will inform the customer"

Replaced all parts

"UNIT IS TOO COLD, SHOWING E2 ERROR, test unit order foulty part, reschedule call; ordrng 1 3000060015 (Temperature sensor)"

Filter receptical; saved tckt

"when I arrived at customers condominium the last dy at the guard gate told me I was not on the list that I could not park until she verified with the office so I called the customer. He told me he did it that morning, but they had no record of him calling down yet, and I couldnt get in. They had me to sit on the side of the guard gate to wait to get in no one never told me I was allowed to get in when I tried to call the customer it kept going to the voicemail I did call Brenda. When Brenda called it went to voicemail. I said there for 40 minutes trying to get in the building when I left to go do my two-man job with Antonio thats when the customer called me back and asked me did they ever let me in I said no we need to make sure that hes served, me access so please ask when you call customer to reschedule that I have access to get in the building ; saved tckt"

Please see notes tech 5