"Found- the rails mechanism of the lower freezer drawer is not closing the drawer securely, the opening remains from the left side, which allows room air get into freezer and build ice (see pictures)Lower drawer rails to be replaced ; ordrng 1 5218JA1009M (Slide rail) and 1 5218JA1009L (Slide rail)"

"Customer complaint The washer machine is doing a weird noise during the spinning cycle unit has faults with the suspensions, it is calibrated but the unit has the balancing error. it is recommended to replace the indicated parts.; ordrng 2 DC97-16350S (Assembly Damper Right)s and 2 DC97-16350T (Assembly Damper Left)s"

"Customer complaint THE CX STATED THAT THE DRYER IS MAKING A LOUD NOISE. Defective pulley was found, the pulley is replaced in the unit, belt, top bearing assembly, shaft bracket assy, bearing retainer assy, all parts sent by square trade are installed in the unit, the diagnosis is in front of the client unit is working properly"

Water valve replaced Operation checked Unit working fine

Found unit would turn off mid cycle. Remove access cove and found blower sensor with a defective wire lead. Replace lead and test unit afterwards.

"I return to customer home to repair wire to drain pump I installed wire then I tested washer in a casual cycle and when it finish washing, it did drain. It started to fill after a drain to go into the rinse cycle washing is working properly now"

"Customer complaint The washer is not having balance, and is making a noise, and when is spinning it doesn't stop. NOISE-NOISE DURING RINSE CYCLE, OPERATIONS-SPIN CYCLE NOT WORKING PROPERLY Error Code :UR Ds// tech called in about unit stating dampers are bad tech is bad tech is authorized to order 2 of each of the following part numbers DC97-16350T, DC97-16350SR Dc97-16350sL dc97-16350tDustin; ordrng 2 DC97-16350S (Assembly Damper Right)s and 2 DC97-16350T (Assembly Damper)s"

Heavy was blinking and constantly draining. Checked for leaks - no leaks found at the time of visit

Induction Burners not comming on. Error f43; ordrng 1 W10607546 (Logic board)

"ICE MAKER IS NOT WORKING / NO WATER COMING IN TO ICE MAKER/RECALLFC, test unit found broken water tube from water valve, to icemaker installed connect union, problem fixed complete call ; used 1 TJ80-50 (Connect union) from stock"

Please order 2 light; saved tckt

"ice maker its frozen, test unit refrigerator cooling fine, and making ice, complete call"

Part will be ordered ; saved tckt

"After speaking to shilo, I was recommended to replace main board. Part will be ship by tech; ordrd 1 00 (Main board)"

Thermostat replacedOperation checked Dryer working fine

they didnt make it. even with the countertop where the top wont come off is an installment issue. Someone has to come and reinstall the downdraft by pushing it up and screw in the screws in the bottom bracket the downdraft is working

"Customer complained microwave comes on by itself and someones its just beeping and sometimes it dont come on I checked microwave the microwave control board is shorted connectors plastic is melt overheating the manager overheated and started to turn a metal brown in a thermostat is shorted I called tech support and talked to Jeff and explain to him what was going on with the microwave I sent him the pictures to the link he sent me of the connector that smelt it, and thermistor in the metal from the Magnatron overheating thats turning brown also sent a picture of the main connection for the power connection in a junction box behind the unit. He told me the black wire is the problem why the Megatron is overheating and that he will have to send the pictures to Escalade apartment because this is a electrical issue to see if they want to deny or approve the work he said it would take three days and it will get back to the office not to order any part until they get back to the office and let us know if the job is going to be repaired or deny ; eml tckt failed"

"Customer complaint NOT DRAINING 2/2 NOT DRAINING, Drainage pump is replaced in the unit, it is diagnosed in front of the client, the unit drains and performs the spin without problems."

"Not dispensing ice // Ice maker is freezing // not crushing // A glass is stuck and not . . ., test unit, order parts to fix ice production, allow extra time and labor, Customer have to defrost refrigerator day before appointment, reschedule call; ordrng 1 DA97-20156A (Ref ice container assembly) and 1 DA97-15217B (Ref ice maker assembly) and 1 DA97-12540G (Ref auger motor assembly) and 1 DA81-05595A (Silicon)"

Also need flipperDelli drawer cover not covered per Mark; ordrng 1 DA97-12624A (Flipper)

Customer complained washer keeps going off balance and banging i checked washer suspension rods theyre worn and the agitator has a crack in base it is tearing the clothes I ordered suspension rods and agitator ; ordrng 2 DC97-16350T (Washer suspension rod and spring assembly)s and 1 DC97-16350S (Washer suspension rod and spring assembly) and 1 DC97-21903A (ASSY PULSATOR-LOWER)

Parts replaced Operation checked Washer working fine

"Customer complained dishwasher NOT WORKING NOT TURNING I checked dishwasher by starting it when dishwasher stopped draining then started to fill with water it stopped I checked water valve and its not humming I taped it a couple of times to try to get it to come on, but it did not and the shit off valve is leaking to I did tell customer the cost to replace dishwasher water valve i customer doesnt want to do the repair she pay the service fee"

Adjusted ice room. Replaced ice makerIf still problem with ice customer need to install dedicated water valve for fridge and replace water filter ; ordrng 1 Da97-13718c (Ice maker) and 1 Silicone

"Customer complaint 4th claim with the same issue Ice maker jammed up. please considered as No Lemon Policy Please call Asurion techline for No Lemon Policy updates customer had 4 closed claims with the same issuesTech Antonio from GATOR APPLIANCE REPAIR, INC called in on this Samsung fridge on a diag only call due to repeated ice maker repairs. Pics are attached and I reviewed them. The pic of the ice maker is 2 versions old and tech can't confirm the part # of the main pcb. The main pcb installed may be the incorrect one. I recommend the main pcb (DA94-03757B) and the new ice maker (DA97-13718C) be replaced. He did not place the parts indicated by the technician Eric de Asurion since in his evaluation he sent for review by the corresponding department since the client visited him for 5 times for the same problem, the indicated parts are not replaced until they determine the review process. The order is completed because it will be sent for review by analyst Eric. In such a case, if they are going to recommend replacing parts, they must talk to the customer first since they do not want more repairs of the unit.."

Parts replacedOperation checked Unit working fine

"Customer complaint dryer is not heating HEAT/DRY-Not heating/not drying The parts in the unit are replaced, it is diagnosed in front of Ms. Kim who was on site to confirm the replacement of the parts, unit is warming up but the customer must contact a Vent cleaning company since it is likely that she has obstruction in the duct otherwise the unit is heating and working."

Relay doesnt engageNeed relay board for large oven

"Place unit on delicate setting, and soap dispenser did open. Reset unit and left machine running on normal cycle with soap pod close. Advise customer to call if dispenser did not open after final wash."

"Ice maker was not producing ice. Tech did a manual clean and advise customer how to, if problem happened in future."

Replaced all parts

Customer dryer takes 2 times to dry i checked dryer and the vent hose is too long and its up the heating element is reading ol the thermal fuse ol thermal cut off is shorted the cost to replace dryer element and fuses customer ; ordrng 1 3977394 (Cut-off kit) and 1 3387749 (Dryer heating element) and 1 3403607 (Laundry center dryer thermal fuse)

"fridge has suction after closing to keep closed, freezer is not doing this cx thinks there is . . ., test unit found bad icemaker, water valve, and broken freezer door gasket, allowed extra time and labor (three hours) order parts reschedule call ; ordrng 1 7042254 (Freezer door gasket) and 1 7002738 (Ref icemaker) and 1 4202790 (Ref water valve)"

Someone tried to repair prior and left wires disconnected.Per Mark is ok to repairReplaced microswitches and fuse - need backJob is complete ; ordrng 3 Es16802 (M switch)s and 1 Cf20fb (Fuse)

Customer complaint ERROR CODE F1E09 Part of the support was found in the drainage pump this causes that when draining the water does not flow causing slowness in the drainage and showing the error F1E09 it removes what had stuck the pump in the filter is diagnosed unit already working correctly. 289.00 is collected from the service.

Look for part; schdld next appmnt for 5/15 WED !

Could not detect any error message. Run unit on rinse & cold and unit would not end the cycle. Customer said main control was recently replaced. Theres no suds in unit. ; schdld next appmnt for 5/15 WED !

"Lid lock to be replaced Parts orderedCustomer paid ordrng 1 WH08X32697 (Washer lid lock) and 1 WH02X24106 (Washer lid strike) and 1 WH01X24112 (Lid lick bezel)"

"Very loud noise when trying to dispense water UNABLE TO CATEGORIZE FAILURE-UNEXPECTED FAILURE, test unit order foulty water filter housing assembly, reschedule call ; ordrng 1 DA97-14487A (Ref case) and 2 TJ80-50 (Connect union)s"

"Customer complaint IS NOT DRYING HEAT/DRY-Not heating/not drying, The part in the unit is replaced, it is diagnosed and the drying selector is already working at the levels indicated on the panel, the unit is working and heating without problems."

Replaced ice maker

Run unit into several cycles and could not duplicate leak. ***part that was sent will be returned

"After installing parts, lights came on fainting and turn off, light was defective after speaking to tech support ; ordrng 2 10014027 (Light)s"

"NO COOL, DO NOT HEAR COMPRESSOR COOLING-REFRIGERATOR NOT COOLING, test unit found sealing system problem unit have R600 refrigerant, call have been reassigned to another company, complete call"

"Customer complained microwave not working when I pulled microwave out cabinet it was unplugged I plugged it in and the display only said turn dial when I turn dial display starts to flash, it wont let you use any functions. The only thing I can do was counsel the issue is the main control panel. I called GE tech support and talked to mike he said ; ordrng 1 WB27X10856 (Microwave display board) and 1 WB27X10860 (Microwave power control board)"

Display is dim; ordrng 1 DE96-01027A (Display)

Replaced bake element

Sound is coming from vibrating metal lidLid secured Operation checked Unit working fine

The unit is making to think of ice. When the ice drop it doesnt break. If the ice is to thick has the bin get full ice will not break and bin sensor will not get cold enough. Also advice customer to break ice with scoop.**customer not home to sign

"Customer complaint WASHER WAS RUNNING AND BUNING SMELL AND SMOKE CAME OUT OF IT/ DAYS 1577Unit has faults with the pump and the belt broke, call Speed Queen talk to Jeff to request the part numbers and he told me that there is a belt and pump kit, please order.Rb150003 ; ordrng 1 RB150003 (Washer KIT BELT&PUMP MODEL)"

"Customer complaint Control panel, light not working. model number a little bit worn out CONTROLS-CONTROL KNOB NOT WORKING, OPERATIONS-LIGHT NOT WORKING Error Code :-5E- Call NEW and talk to Tim. He tells me that the warranty will be canceled and the service is denied because without that information a repair cannot be continued. Talk to the customer and he is informed about it.5/14 TECHLINE model/serial # is not legible VOIDS warranty-SERVICE DENIAL-TH"

Customer complained dishwasher soap dispenser isnt latching on rinse aid side I checked dishwasher soap dispenser and the latch on the rinse aid side is broken I ordered soap dispenser ; ordrng 1 DD59-01003A (Dishwasher detergent dispenser)

Replaced lower oven bimetal

"Prior to replacing part, found gasket is torn and need to be replaced also.; ordrng 1 DD62-00050A (Gasket)"

Replace noisy fans and defective lights with plasma.

"Customer complained MIGHT BE UNBALANCED/ DOES NOT RINSE AND SPIN/ DOES NIOT COMPLETE THE CYCLE / DOES NOT DRAIN when I checked washer I could see the screw on washer lid lock loose I tighten it back I could see the belt on the motor worn out and its about to break the pump propellers are broken something got in the pump and broke propellers the pulley for shifter is broken this is stopping the washer from going into a high speed, spin, the forks and other parts of the ship kit looks intact The cost to replace washer drive belt motor , pulley and drain pump isrdrng 1 WH01X20436 (Washer drive belt) and 1 WH23X10040 (Washer drain pump) and 1 WH38X10018 (Washer gear case pulley)"

"UNIT IS COOLING | TRANSFER VENDOR, test unit found freezer door not closing all the way, forming ice inside, clean ice adjusted door, complete call"

Replaced float

"Found unit freezer section evaporator over frosting. Found door not closing properly, causing hot air to get in freezer. Adjust door and defrost unit afterwards. Customer wanted ice maker check also. I did a manual clean on ice maker."

"Found - icemaker not making iceParts replaced Operation checked Unit is working fine ; used 1 ACZ74170501 ( Dispenser assy ice), and 1 AJU72992601 ( Valve assy water) from stock"

Replaced ice maker need it back Job is complete; ordrng 1 DA97-07603B (Ice maker)

I return to customer to replace range front left burner and switch with new parts I installed new parts then I tested range left burner and switch and they working properly

"SNWS53EF66AC-1Customer complaint washer making banging loud noise still not working, not turning | RECALL DL, Tech David Order the Strap because it was broken, I proceed to replace the diagnosis the unit in front of the client unit works correctly."

"Customer complaint water leaks at the basin LEAK-LEAK WATER FROM BOTTOM/UNDERNEATH Water valve is replaced because the solenoids never stops, it is dripping, it is replaced and the unit is diagnosed In front of the client,it is working properly."

"RECALL 4 FC | NOT MAKING ICE, JUST WATER, test unit replaced icemaker, and cool control, complete call"

"ice maker not making ice and leaking] not leaking but not | RECALL FC, called Customer, she said ice maker started making ice, complete call"

Door seal replaced Operation checked Unit is working fine

"Customer complaint banging noise during spin NOISE-NOISE DURING SPIN CYCLE | RECALL DL, The dampers of the stock available in the unit are calibrated, it is diagnosed, towels are placed with rinse and spin cycle for diagnosis to the client to check its operation, unit was found in the right front corner a crack the customer is in full knowledge and it is stated that that is not covered by the Asurion company, unit culminated in rinsing and spinning the clothes after replacing the dampers.; used 4 DC97-16350U (Damper Assembly) from stock"

"Customer complained washer not draining and spinning This isnt washer fixed its other washer on the right. I checked washer by starting rinse and spin cycle first and it did start when I went into diagnostic test with Eric from Tech-Support it kept giving error code for lid being left open too long, and I could not clear it out. Eric said the best thing to do is to replace the main control board the cost to replace main control board is Office will collect fee ; ordrng 1 5304521907 (Control board)"

"Customer complaint dryer is not coming on when the cx close the door The parts in the unit are replaced, it is diagnosed in front of the client unit works and heats without problems."

Customer complained washer not working this washer and dryer stackable is on the front porch I checked washer by starting spin only cycle and it is working then I started rinse/spin cycle and washer completed the cycle their nothing wrong with washer and the owner watched the washer complete cycle washer is working properly

Stuck bottom spray arm - reinstalled and adjustedGlass inside dishwasher

Condenser fan replaced Operation checked Unit working fine ; used 1 N ( Condenser fan) from stock

"UNIT IS NOT COOLING, test unit replaced foulty defrost timer, defrost bi-metal, defrost heater, and refrigerator air duct, problem fixed complete call"

"I place unit into diagnostic mode and read failure report, code E3 appears over 20 time. I test water valve and notice no water coming inside machine. I pull unit and noticed water to unit was turn off. Customer said dryer was exchanged recently and they turn off water."

"Operation checked, everything is working fine, power is okay, fan, light, everything okay the problem is that the unit is just pushed into the cabinet, but not secured to the walls and not leveled. As a result the door isnt closing properly Called to Liebherr tech line and explained the situation Also explained to Customer Installation guys must come back and finish their job"

I return to customer home to replace dishwasher door seal with new door seal I installed dishwasher door seal then I tested dishwasher and it is sealing properly

I return to customer home to fully check washer checked drain hose from the tub the filter is clean when checked drain pump the propellers free spinning with no tension on the spin back and one is really bad the cost to replace washer drain pump is Brent is the guy thats in charge of the property. He said he hast to run it by the owner and he will call the office. To let us know if you want the job done or not already got a service fee for this job already; ordrng 1 5304505248 (Washer drain pump assembly)

"Customer complaint it did 3 cycles just fine but in the 4th cyle the washer started making cracking noises when cx wanted to open the washer door DOOR-WASHER DOOR IS DAMAGED, Unit was checked and it was found that the engine had the knob out of place was what caused the noise, it adjusted it and it already moves but it has additional problems with Washer lid lock assembly does not open the door it is recommended to replace the indicated part.; ordrng 1 DC34-00025E (Washer lid lock assembly)"

"I return to customer home recheck washer call Tech-Support hanging so I can get a better handle on whats going on with this washer. This time I talk to a different mike that Splaine to him whats going on when I tested the washer with the previous my that it didnt give us any error codes but we couldnt get the drain pump to stay on and test for the washer to go into the spin cycle idea. Let them know that the pump did come on twice the third time I did it and it was a very difficult task of trying to go into diagnostics and told me thats normal with that washer. The first thing he had me check was the connector from the main wiring harness to drain pump the two orange wires and I did the orange wire on the top of the plug is good, but the orange wire on the lower part is shorter out so this is the reason the drain pump is turning off after a couple of seconds its not getting proper power it look like its set in some water or something Im not sure but thats the only prong on the connector thats black and corroded on both sides Office will have to call customer with a estimate for the wiring harness ; ordrng 1 5304500526 (Wash group) and 1 5304500523 (Washer main harness)"

Replaced t sensor

Per cx stronng plastic smellNo smell at the time of visitReported to Tim from assurion

Freon leak sealed system; saved tckt

"Stop cooling, both sides, fridge and freezer. COOLING-REFRIGERATOR AND FREEZER IS NOT COLD, test unit replaced foulty condenser fan motor, evaporator fan motor, and defrost bi-metal, fix problem complete call"

"Customer complaint FABRIC SOFTENER IS LEAKING OUT THE DISPENSER DOWN THE FRONT OF MACHINE - NOT OVERFILLING - HAS REMOV Unit has problems with the water valve and the dispenser assembly, its replacement is recommended, call Speed Queen talk to Jeff and provide me with the part numbers.; ordrng 1 807837P (VALVE, MIXING 100-127V GHT (YELLOW)) and 1 805494P (Dispenser Assembly, Front Load Washer)"

"Icemaker is not producing iceFound - no water comes to the icemakerCalled to Liebherr, and ran test procedure for the water inlet valve. Inlet valve tested okay, so the problem is water line to the fridge. Customer instructed to call the plumber and check water line."

"Customer complaint leak, water dispenser not working, refrigerator freezes DISPENSER-NOT DISPENSING ANYTHING COOLING-REFRIGERATOR FREEZING Unit has the frozen ice maker, it has faults with the fresh cover evaporator and is freezing, it is recommended to replace the ice maker service kit indicated by Samsung and the cover evaporator with the Excessive Frost Service Kit. PLEASE REMIND THE CUSTOMER THAT YOU MUST DEFROST THE UNIT. TELL THE CUSTOMER THAT YOU MUST DEFROST THE REFRIGERATOR WHEN YOU RETURN TO REPLACE THE PARTS; ordrng 1 DA97-12540G (Refrigerator Auger Motor Assembly) and 1 RefrigeratorIceMakerServiceKit (DA82-02697A) and 1 DA97-12609C (Refrigerator evaporator fan assembly) and 1 DA82-01415A (Refrigerator Excessive Frost Service Kit)"

"Replace door reed switch, and main control board."

Samsung dishwasher-not complete cycle.Check function.Dish soap in dishwasher.Contact tech assistance (mark).Put vegetables oil in dishwasher.Run unit.Customer call if needs service.

Customer complained dishwasher error E09 this theres a issue with heater I did a self diagnostic test and error and e09 come up in test for heater the cost to replace Dishwasher Circulation Pump with Heater; ordrng 1 12008381 (Dishwasher Circulation Pump with Heater)

"TRANSFER VENDOR | FROZEN ON TOP, NOT MAKING ICE AT THE BOTTOM | RECALL FC, test unit block of ice outside on back wall, after install insulation on back,that Samsung say, is not repairable called AHS spoke with Terica, they going replace refrigerator, complete call"

Found - reed switch defectiveHave to replace it Called PSG and ordered a switch ; ordrng 1 1R0002031 (Reed switch)

"Customer complaint Door will not lock/ latch is missing /unit is not draining water, The indicated parts are replaced, it is diagnosed in front of the client. The unit washes, drains and has no water leakage in the time I was diagnosing the unit."

"Found - wire from temperature sensor to the control board is damaged Wire fixed, operation checked Oven working fine"

Lg washer-noise from unit.Check function.Basket support broken.Replace basket assy.Order tub assembly.Two man job.; ordrng 1 Mds47123605 (Boot) and 1 Ajq54138207 (Basket) and 1 Ajq73413802 (Rear tub)

Also need float; ordrng 1 DD81-02243A (Float assembly) and 1 DD81-02238A (Float)

Replace defective front glass.

Customer complained range left front burner not working I checked range burner switch first and it is shorted I checked burner the coil is popped up I ordered burner and switch ; ordrng 1 DG47-0063A (Front left burner) and 1 DG44-01006B (Burner switch)

"Customer complaint POWERS ON BUT WON'T START, OTHER, FILTER BOARD, MAIN BOARD, Main board is installed in the unit, the unit turned on and off immediately SQ I send two parts, only one is replaced, the other part is returned to the office to return it.WH22X36637 MAIN CONTROL BOARD FLW LE W/INSTRUCTION (Installed)WH22X35837 inverter board FL Washer (Not installed)"

Customer complained washer not spinning or draining properly I checked washer drain pump filter first it was full of lint. The drain pump comes on making a very loud noise and goes right back off. drain pump is broken. I ordered drain pump ; ordrng 1 WH11X29539 (Washer drain pump assembly)