Adjusted ice room. Replaced ice maker - need back Job is complete; ordrng 1 Da97-13718c (Ice maker) and 1 Silicone

"I return to customer home to replace dryer gas coils with new gas coils I installed dryer coils then I tested in time dryer with temperature gun on normal heat 120° and high heat 120° dryer is heating properly I did tell customer again not to let the housekeeper try to drive three loads at one time because it takes a longer time for it to dry and it will not seem like its dry and if you try to drive 3 to 2 loads at a time one load out of time, he said OK"

"Found unit had lost power, and main control needed to be reset."

"Samsung oven-bad left burner.Replace burner assembly.Check function,normal operation.Customer call if needs service"

"Customer complaint The dryer makes a very loud noise when in use. It also vibrates intensely. NOISE-NOISE DURING, in the house the clients son was waiting for me, I replaced the indicated parts and the unit was running and heated without problems, it was diagnosed in front of the clients son."

Replace defective ice maker.

"Temperature sensor replaced, meat probe replaced The error stays onReported to PSG; used 1 05CYSD1024A729 ( Temperature probe) from stock"

Replace defective lower zone fan.

Customer want check dryer to make sure its working properly I checked and there a error for door not latching properly I checked door latch when I opened closed door I can see door push out out the latch is weak the latch not latching properly the cost to replace dryer door latch is customer said the dryer upstairs has a warranty he paid the service fee ; ordrng 1 5304513568 (Latch assemb)

"Samsung oven-left burner not working.Replace burner assembly.Check function,normal operation."

"Customer complaint leaking from the bottom LEAK-LEAK WATER FROM BOTTOM/UNDERNEATH The parts in the unit are replaced, the water leak was found, after the parts in the unit were replaced, it is diagnosed in front of the client unit works correctly"

Customer complained dryer dryer making noise I checked dryer and the front support rollers vibrating and shaking the back of drum is vibrating the cost to replace support rollers and idlers pulley I will need more time to repair both dryer because have to pull each 1 out at time and their the 3th dryer upstairs I have repair so make they all at the same time this what customer ask do them together! ; ordrng 1 134793500 (Dryer idler assembly) and 5 5304523152 (Dryer drum support roller)s

"UNIT IS NOT COOLING, test unit order foulty and broken parts, reschedule call, allow extra time and labor ; ordrng 1 240338001 (Ref door gallon bin) and 1 241621501 (Ref defrost timer) and 1 240364714 (Ref crisper drawer cover frame) and 1 240356214 (Ref defrost heater) and 1 5303918202 (Ref defrost bi-metal) and 1 240355401 (Ref air duct)"

NOT COOLING, test unit found shorted start device,replaced part truck stock 8201786, charge Customer complete call ; used 1 8201786 (Start device) from stock"

Water valve replaced Operation checked Washer working fine

Power comes to the unit but unit is doing nothing Control board to be replaced Customer paid service call; snapped 2 QuickPics

"Stop cooling, both sides, fridge and freezer. COOLING-REFRIGERATOR AND FREEZER IS NOT COLD ., test unit found shorted evaporator fan motor, condenser fan motor, and bi-metal, order parts reschedule call ; ordrng 1 240525402 (Condenser fan motor) and 1 5303918214 (Ref defrost bi-metal) and 1 240369702 (Ref evaporator fan motor) and 1 5308000010 (Ref evaporator fan blade)"

"Ge dryer-noise durring dry.Replace drum suspension assembly,Check function.Normal operation.Advised customer replace vent."

"Customer complained washer keeps going off balance, no matter how she loads it ill check washer first to make sure it was leveled and it is from there. I did the suspension tears by pushing down the middle of the Spin basket. to see if it has too much play and it does. If you look directly at the spin basket, you can see it sitting more to the back. And not center when I pull the basket for it and let it go and move backwards and sit there. I did a spin test it does start wobbling in the final spin. I ordered suspension rods. ; ordrng 4 DC97-16350U (Washer suspension rod and spring assembly)s"

Water valve is leaking from icemaker Ice in the freezerWater valve to be replaced Customer paid service call

"Found unit temperature not adequate to the set temperature. Fridge was set to 36 but reading 44F. Freezer set to -8, but reading 22f. Pull unit out and check condenser, fan and compressor. Compressor amp reading was .515. After pushing fridge back I noticed interior light not turning off intermittently. ; ordrng 1 Da97-20156a (Ice bucket) and 2 Da34-00043k (Door switch)s and 1 aDa94-04603g (Control)"

"Samsung washer-shaking.Check function.Bad shocks.Replace shocks (from truck stock ).Run dianosis,passed.Advised customer to watch unit for operation and leaks.; used 4 Dc97-16350u (Shocks) from stock"

"Per cx d/w didnt drain , water left at the end of cycleDrains ok at the time of visit"

"Customer complaint NOT WORKING Return to the customers house only with the sensor to try to solve the problem but without success, the problem lies in the main board PC and the touch of the control panel, I talked to Gary and he told me to talk to the client to send the board for rebuild but the customer rejected this option, since the cooktop is the only thing that works the oven does not, so I attach the part numbers to request, the information will be sent to AHS.; ordrng 1 DE92-03019B (Range oven control board) and 1 DG94-00206A (Range control panel glass)"

"I return to customer home to replace control panel wiring harness with new wiring harness when I took wiring harness out the plastic bag connectors on the wiring harness are different then the wiring harness desk on the range now they do not connect to this control panel. Call Tech-Support and talk to Dustin to make sure I had the right part number. He told me the wiring harness he have his is 2 wire harness. for each side of the control panel. I had him to go on virtual video where he can see that this is one continuous complete wiring harness instead of two he told me he can only give me to parts because it doesnt show up image of the other wire harness so he told me to use these two I called Samsung to double check again and he gave me the wrong part number. The tweet telling me to use is wrong. Im putting in the correct one. She actually got it and she was able to see the image of it to make sure it was right. ; ordrng 4 DG9-00431A (Control, panel, wiring, harness)s"

I return to customer home to see why lid lock not unlocking Customer said he went into agitation and then stopped before rinse cycle i checked washer with tech support and talked to mike I tell when I took the water out of washer gave me 3 Long Beeps he thats communication error he had me to go in diagnostic test it through the first three stages of the test when I got the drain pump it came on when I moved to the question of the test for Spanish drain It lost communication again I heard the 3 beeps we took it out of diagnostics or reenter diagnostics this time I still went through the first three tests of work for the water valve and agitation and it made it through the steps when turn so I cannot move washer drain pump come it didnt this time and still did not go into spin and drain still was no error code part so he come out of diagnostics try to started a normal cycle again when pushed select allowed to start it and gave me three Long Beeps for communication error mike advise me to replace washer main control board and user interface board the cost replace main board and Laundry center cycle selector switch is 378.78 ; ordrng 1 5304500456 (Laundry center washer user interface) and 1 5304500452 (Laundry Center Dryer Electronic Control Board)

When levrr is pressed ice chute opens but auger doesnt rotate sometimesIce bin cracked ; ordrng 1 Da94-04399e (Main pcb) and 1 Da97-12540g (Auger) and 1 Da97-14474c (Ice bin) and 1 Da34-00066c (Auger Door switch)

Kenmore double wall oven-f15 error code.Check function.Bad main control board.Contact auth(lia).Order control board (sent to customer)316576302 (eoc).; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

Icemaker covered with frostOdered parts; ordrng 1 AEQ73449909 (Freezer room icemaker) and 1 EAU63503706 (Freezer evaporator fan motor)

"Called u-line tech line spoke with Brad, explained when icemaker start cyclo compressor stop, he said it shouldnt have to, he said that we have to change the cool control, order part reschedule call; ordrng 1 80-54701-00 (Cool control)"

"Customer complaint it is doing noises when it is running Unit has faults in the pulley and the rollers, they are replaced with available stock is diagnosed in front of the customer unit heats and works, the customer was recommended to clean the dryer duct since the air is not circulating outside the unit this causes him not to dry properly.; used 1 DE634A (Idler pulley), and 4 DC97-16782E (Roller) from stock"

"After removing evaporator cover, tech notice large slab of ice in pan. Remove ice and adjust heater as was informed. Check evaporator sensor for location. Add neoprene tape to secondary conver."

"Customer complaint not working The parts are installed in the unit, it is calibrated and the corresponding diagnostics are made. The unit no longer jumps or walks. The customer will be performing washing cycles in the unit"

going to have to reschedule this customer because he still trying to get me to wait and hes catching an attitude because I told him Ive been here for 40 minutes and your brother is not here and you keep saying hes coming hes not here yet so just reschedule him; eml tckt failed

Adjusted ice room. Replaced ice maker - need it back; ordrng 1 DA97-15217D (Ice maker) and 1 Silicone

"Parts replacedUnit working fine ; used 1 WE11X21156 ( Dryer heater assembly), 1 WE04X25194 ( Safety thermostat), 1 WE04X25201 ( Operating thermostat), and 1 WE04X26139 ( High-limit thermostat) from stock"

Replace defective door.

"Replace main control, due to moisture on door."

I return to customer home to see why lid lock not unlocking Customer said he went into agitation and then stopped before rinse cycle i checked washer with tech support and talked to mike I tell when I took the water out of washer gave me 3 Long Beeps he thats communication error he had me to go in diagnostic test it through the first three stages of the test when I got the drain pump it came on when I moved to the question of the test for Spanish drain It lost communication again I heard the 3 beeps we took it out of diagnostics or reenter diagnostics this time I still went through the first three tests of work for the water valve and agitation and it made it through the steps when turn so I cannot move washer drain pump come it didnt this time and still did not go into spin and drain still was no error code part so he come out of diagnostics try to started a normal cycle again when pushed select allowed to start it and gave me three Long Beeps for communication error mike advise me to replace washer main control board and user interface board the cost replace main board and Laundry center cycle selector switch is 378.78 ; ordrng 1 5304500456 (Laundry center washer user interface) and 1 5304500452 (Laundry Center Dryer Electronic Control Board)

I return to customer home to replace washer lid switch with new washer lid switch I installed new lid switch and then I tested washer lid switch and it working properly

Replaced all parts

"Customer complaint not draining Error Code :5c, A piece of metal was found stuck in the propela of the drainage pump, it is removed, the unit is adjusted and the unit is diagnosed in front of the client. The unit responds satisfactorily, diagnostics and calibration are carried out in the unit."

"Customer complaint forming ice on refrigerator under the shelf, test unit found drain clogged, unclogged drain complete call"

Samsung washer-shaking.Check function.Bad suspension.Contact tech assistance(Tim).Model/serial # plate whipped.Sent to contact review.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

Evaporator fan replaced

Replaced all parts

"Customer complaint TRANSFER VENDOR | NOT MAKING ICE | 1/2 Unit has problems with the ice maker, engine auger and container, additional makes noise in the fan of the motor condenser, replacement of the indicated parts is recommended, customer wants the next visit to be after 3 oclock onwards.; ordrng 1 DA97-12540G (Auger Motor) and 1 DA97-15217D (Refrigerator Ice Maker Assembly) and 1 DA97-14474C (Ice Bucket Assembly) and 1 DA81-05595A (Appliance Silicone Sealant) and 1 DA82-02367A (Clip) and 1 DA97-20025A (Refrigerator fan motor)"

"Customer mentioned spark near door lock. While looking to duplicate issue, I notice two wire touching cavity. Found door latch motor with wired disconnect. Connect wire and turn When unit is on self clean cycle, E106 would appear. Wich indicate defective door lock. ; ordrng 1 00751505 (Door latch) and 1 Shipping"

Did not get the part from Gary have to reschedule;

"When unit is running, door switch will deactivate.; ordrng 1 4027EL1001A (Door catch) and 1 EBF61496102 (Door switch) and 1 4026EL3007A (Door strik)"

"I return to customer to recheck microwave for new issue and the new issue is the right door lock doesnt spring in its stock. It does not push back in when the doors closed. If you push it hard enough, you can make it click but it doesnt have the spring action as the left door switch, the issue is the door switch on the right Office will have to call Cosmo with an estimate for replacing door switch Again this is not a recall, but a new issue ; ordrng 1 W10358241 (Interlock) and 1 W10330566 (Microwave door switch)"

"Ge dryer-no heat.Replace element assy.Unit now heating on all cycles.Contact tech assistance (Chris).Bad relay on board.Order main control board.; ordrng 1 Wed04x29099 (Control assy), states that autho needed"

Replaced right front regulator - need backJob is complete; ordrng 1 DG44-01006B (Rf regulator)

Compressor is out R600 freon - Report; saved tckt

"Customer complaint Techline (MC) tech called in with received new part that is aftermarket and don't fit. Did a techsee with tech verified part does not fit part is aftermarket. Advised tech to call his FSC to have OEM part ordered I talked to Mark and indicated that when ordering the part they will try not to send Aftermaket part, the new number to be replaced is included.; ordrng 1 DD81-01629A (Dishwasher Door Switch)"

Replaced sump pump

"Customer not home, wait 22 minutes called office reschedule call; saved tckt"

"Water valve replaced Dispenser replaced Operation checked unit working good ; used 1 W11688994 ( Water valve), and 1 W11524105 ( Dispenser) from stock"

Replace control. Test microwave while oven is on.

I return to customer home to recheck gas dryer to see the issue I checked gas dryer with chuck from tech support and i checked igniter and all the fuses and fuses all checked out good I did check gas coils. They did have proper resistance after talking further with Gary after testing machine he advised me to replace gas coils and he will order the part ; saved tckt

Ge dishwasher-input issue.Check function.Ran functionality x3.Normal operation.Could not replicate problem.Customer call if needs service.

"Customer complaint theres is a piece coming out and not going in UNABLE TO CATEGORIZE FAILURE-UNABLE TO CATEGORIZE I found the Microwave base plate trim broken but when I disarmed to check why the door doesnt close completely I found remnants of large dead cockroaches included photos call NEW talk to Mark denying the service, Antonio Gator Appliance Techline assisted in coverage denied as unit infested with roaches pictures oin service benchMark"

Replaced rf burner switch

"Cx have a fridge and the icemaker not working, not producing ice. T/s was done. (Cx not sure ., test unit found foulty icemaker, order icemaker, reschedule call ; ordrng 1 DA97-07365G (Ref ice maker)"

"I return to customer home to replace washer main control board with new control board I installed washer control board then I tested washer and isnt taking the program. I call Tech-Support and talk to Tim me and Tim try to program the washers control board about 5 time and on virtual video step-by-step, he said to re-order the control board because the one I have is a programmed he did double check the part number and it is correct ; ordrng 1 WH22X37220 (Washer control board)"

"Heater replaced, operation checked unit works OK; used 1 DC97-14486A ( Heater assembly) from stock"

I return to customer home to replace dishwasher drain pump with new drain pump I installed drain pump when drain pump stopped and dishwasher started to fill it started bleeding error F78 I called tech support and talked to John he said I would have to take circulation pump down and see whats in it because I cant use the tool on this model

Replace defective pump assassins.

"Icemaker and water valves replaced Unit works okay ; used 1 W10873791 ( Icemaker), 1 W10341320 ( Water inlet valve), and 1 W11512399 ( Water inlet valve) from stock"

"Customer complaint TRASNFER VENDOR | NOT WORKING Unit is checked and does not drain jumps and makes loud noise, it has a crack in the door boot, it is recommended to replace the tub front and rear assembly, spin basket, door boot and the suspensions with the spring including the drain pump. Additional is a transmission job, a second man and extra time is required.Please see video: https://drive.google.com/file/d/16gm_f12InQgf7t_6dA0ThtYzEcENavEn/view?usp=drivesdk; ordrng 1 DC97-15871A (Washer spin basket) and 1"

Replaced all parts

"FREEZER AND REFRIGERATOR ARE NOT COOLING THE ICE MAKER IS NOT WORKING COOLING-REFRIGERATOR . . ., test unit order foulty parts, reschedule call, allow extra time and labor, call Customer two days before the appointment, they have to defrost refrigerator ; ordrng 1 DA32-10104V (Ref temperature sensor) and 1 DA97-12540A (Ref auger motor) and 1 DA97-12604D (Ref ice container assembly) and 1 DA97-12609A (Ref evaporator fan assembly) and 1 DA97-15217A (Ref icemaker assembly)"

"Samsung dryer-no spin drum.Replaced rollers(truck stock)/idler/belt.Check function.Normal operation.Drum out of round.Contact tech assistance (Jeff).No approval for drum replacement,; states that autho needed"

"Customer complained washer stopping in agitation and making loud noise in spin cycle I checked washer in speed cycle it started to agitate didnt stop. I canceled it out did a spin and drain cycle and once it started to get into high speed spin, you can hear the bearings grinding very loud and the bearings leaking fluid on two door shift and wires the cost to replace gear case and shifter the customer is going to replace washer ; ordrng 1 WH03X33731 (Washer Gear Case) and 1 WH05X25036 (Washer shifter)"

I return to customer home to replace washer drain pump with new drain pump I installed washer drain pump then I tested washer and it is draining properly

"RECALL FC | NOT COOLING, test unit replaced foulty water valve, complete call"

"Found oring on water valve defective causing leak in water pan. Replace ring and advise customer if issues reoccur, valve will be replaced. No damage was done to floor."

Cond fan not spinning overheating Replaced cond fan motor - need it backAlso possible rusted heat exchanger leaking freon(picture) - need to wait if freezer keeps freezing; ordrng 1 Sm0740 (Cond fan)

"The filter needs to be replaced, but the filter wont come out - cx has already tried many . . ., test unit replaced foulty water filter housing, problem fixed complete call"

"Found unit not cooling. Display showing Hi with alarm flashing. Pull unit and check compressor winding, all check ok with 18, 10, 28. Place amp meter on line on compressor and meter reading .434. This is low Freon. Also compressor louder than normal. Thermador will transfer call to R600 specialist.Case #.4104246488"

"Customer complaint DOES NOT GLOW RED LIKE IT IS REALLY HOT ONLY GET WARM / 159.00 The dual burner on the right front does not fully work only the one in the center, the other three burners if they work despite the fact that it is a fairly old unit still work but client (Tenant) indicates that it is a little slow it should be mentioned that that is the most they can do only a defective burner was found, talk to Gary for the estimate and he will be calling the owner of the house. A 2 Man is required to remove the cooktop and replace the burner if the customer manages to approve the estimated Gary will be contacting him.; ordrng 1 W10823703 (ELMNT-SURF DUAL RF) and 1 0000000000 (2 Tech)"

Frozen ice roomBroken ice bin cirtain. Auger solenoid makes loud noise on cubed Ripped door seal rightFrozen ff evap coverAuthorized by Chris; ordrng 1 DA97-15217D (Ice maker) and 1 DA97-12540G (Auger) and 1 DA97-14474C (Ice bin) and 1 DA97-13757B (FF EVAP COVER) and 1 DA32-10104N (Ff evap def sensor) and 1 DA97-05253U (Right door seal) and 1 da8201415a (Leakage kit) and 1 Silicone

"Samsung oven-not right temp.Check function .365 at 350.Within parameters.Normal operation.Customer education,Customer call if needs service"

Possible broken line in the back of the fridge . Fridge needs to be pulled out but it seats below the floor level (picture); saved tckt

"Samsung washer-input and issue.Install parts,continue problem.Contact tech assistance (Chris).Order control boards.; ordrng 1 Dc92-02004d (Main control board) and 1 Dc92-01984a (User interface)"

Fan replaced Unit works noiselessly ; used 1 12130036 ( Fan assembly) from stock

"TRANSFER VENDOR / ICE MAKE RIS BROKEN, test unit found icemaker, and ice container broken, order both parts scheduled call, allow extra time and labor ; ordrng 1 497882 (Ref ice container assembly) and 1 497878 (Ref ice maker)"

Fan replaced Unit works noiselessly ; used 1 12130036 ( Fan assembly) from stock

Run unit into several test mode and could not duplicate any issues with UI or main control.

"Bush washer-stained clothing.Check function.Bad bearings.Give estCust replace unit.Customer pd service call."

"Customer complaint LEAKING WATER The unit has a water leak between the door boot and the glass of the door because the rubber of the boot is deformed which does not allow the door to seal properly, it is recommended to replace the indicated parts.; ordrng 1 WH05X29514 (GASKET WITH MICROBAN® FOR WASHERS) and 1 WH01X29615 (INNER GASKET CLAMP) and 1 WH05X29663 (BOOT GASKET CLAMP)"

"Ge stack unit-no run.Replace lid swtch assembly.Run dianosis,passed.Normal operation.Advised customer to watch unit for operation and leaks."

"NOT COOLING AFTER SELAED SYSTEM BY ANOTHER COMPANY / FREEZER IS WORKING / test unit found refrigerant leak on evaporator, unit have R12, have to replace compressor, evaporator, and heat exchanger, charge Customer, order parts, reschedule call; eml tckt failed"

Replace unit.

Need more part.***part sent to customer will be returning.; ordrng 1 Dg44-01006D (Switch) and 2 Dg44-01009b (Switch)s and 1 DG44-01006c (Switch)

"Customer complaint NOT WORKING Unit shows error E-28 error is described with the oven sensor but unit, oven sensor and thermostat are checked there is no visible anomaly but possibly it is not determining from the oven control board the proper reading, it is recommended to replace the parts indicated. I include the part numbers but two are discontinued the only thing that exists according to the website is the oven sensor we could try with this but it does not work we should channel the additional partsRange oven temperature sensor.Part #DG32-00002BRange oven control boardPart #DE92-03019BThe manufacturer no longer makes this part, and there's no substitute partRange control panel glassPart #DG94-00206AThe manufacturer no longer makes this part, and there's no substitute part; ordrng 1 DE92-03019B (Range oven control board) and 1 DG94-00206A (Range control panel glass) and 1 DG32-00002B (Range oven temperature sensor)"

Techline (MC) tech called in with solenoid for drain has melted again. Did troubleshooting with tech reviewed photos verified that solenoid over heated and melted. Checked history found unit has had multiple service calls for this issue tech has replace solenoid before also tech has replaced motor assy with same outcome. Sending for BYOT28

Unit ice maker arm is defective. New ice maker was ordered by Jesus . The bottom kick plate is not coming out due to fridge not installed properly. Tech wanted to show customer how to remove kick plate to clean air filter. ; eml tckt failed

"Samsung micro-no heat.Bad magnetron.Replace magnetron assembly,Check function,normal operation.Customer call if needs service."

Ge washer-boot ripped.Check function.Order boot/front clamp.; ordrng 1 Wh05x29663 (Clamp) and 1 Wh05x29514 (Boot)