Local Customer Feedback

This review is for Gaby our washer technician.Had one company come out could not figure what was wrong I have American Home Shield Gaby came out figured it out. Gaby has amazing customer service and very through. Thank you again for your amazing work

Absolutely horrible customer service. They came out to repair my dishwasher and didn't reinstall the door correctly. When called to fix it, they said the ticket was closed and I would need to pay their service fee to come back to fix their error. Was hung up on by the 'customer service' associate. If insurance ever assigns this company request a different company. Would give 0 stars if possible.

My washer would not start. I had used Gator Appliances in the past under an insurance plan. Called and set up an appointment. Asked about the fees. Fee quoted was $159 for a service person to come to my house to diagnose the problem. I asked if broken part could be replaced same visit. No was the answer. The service person would return another day. I asked if there would be another service charge. No was the answer and the service fee would be charged towards parts and labor. The service man shows up. He is a subcontractor. Unscrews several screws and tells me what I already know that is wrong. When asked for the price of the broken part, he did not know. Called his boss and was told the price was $86. To come back to replace the part was an addition $360. I found the part on Amazon for $28. This company pulls a switch. Not costumer friendly at all. Will never ever call Gator appliances again

The service is super bad and unprofessional, I don't know how a company like this can function from the mechanics to the office, the girl who helped me says that I gave her a tremendous tooth, what an unprofessional way, and I'm not going to say the name because I don't like to hurt anyone, but the truth is that they should improve a lot. For my part, I will never hire them again.